Engineering program manager Jobs in Hayward, CA

Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

Engineering Technicians are Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operation’s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.


Key job responsibilities
Supervise contractors who perform servicing or preventive maintenance

Perform preventative maintenance tasks to include: filter changes, battery system PMs, and Rack, Diesel

Generator PM's, and other preventative maintenance tasks.

Perform root cause analysis for operational issues

Troubleshoot facility and rack level events

Ensure all personnel on-site follow safety protocols

Work on-call and a rotating schedule as needed

Take daily operational readings and provide metrics reporting to senior engineers

Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization



A day in the life
Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)

Perform rack installs, rack decommissioning, operational readings and facility management

Provide key performance indicators to senior engineers

Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation

Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center

Ensure all safety procedures are adhered to while performing work

Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems

Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some sites have on-call rotations.

Maintain data center critical infrastructure equipment ensuring 99.99% uptime of the world's largest cloud computing portfolio

Role may support more than one location/site

Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder

Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds

Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull

About the team
The Service Team's primary focus is on preventative maintenance on generators, UPS batteries, switch-gear, and digital thermal infrared imaging. When not working on those task, the team support other electrical or mechanical preventative maintenance, deliver or create training for site techs and maintenance techs, train new and junior technicians, create procedures, learn new skills, support operations team as needed.

BASIC QUALIFICATIONS

- 2+ years of Microsoft Office products and applications experience
- 2+ years of data center engineering experience
- 2+ years of relevant work experience

PREFERRED QUALIFICATIONS

- 4+ years of data center engineering experience
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Experience in data center engineering
- Can perform physical tasks all day without becoming overly tired

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.