Entry level information technology serp_jobs.h1.location_city

ESSENTIAL FUNCTIONS

• Provide first line of support to troubleshoot network, hardware, software, and telephone problems.
• Act as a first point of contact for the Help Desk Support team to start the problem determination process for desktop and network issues.
• Organize, prioritize, and execute support requests.
• Document, track, and monitor problems to ensure timely resolution; escalate problems as appropriate.
• Serve as a liaison to other departments when setting up new staff members, computer equipment, software, or systems.
• Process equipment and software orders.
• Draft and update policies and procedures related to computer support including manuals and audits for installation and use of IT hardware and software.
• Provide excellent and thorough on-site technical support.
• Track, distribute, and install equipment and related materials.
• Assist with computer operation scheduling, backup, storage, and retrieval functions of the computer network.
• Manage logins and passwords for all systems and applications.
• Monitor information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
• Monitor system performance and test disaster recovery plans.
• Install cabling to support phone, network, and CCTV in a professional manner.
• Respond to all phone messages, staff requests, and emails as appropriate and in a timely manner.
• Maintain confidentiality of employee and agency records and concerns.
• Attend all meetings as scheduled and participate in meetings as requested.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

ESSENTIAL QUALIFICATIONS

[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.