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Claims Processor

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

Essential Responsibilities :

• Review and accurately process assigned medical claims that pend for manual adjudication in claims processing workflow roles according to member's plan benefits and department claims processing policies and procedures.
• Verify accuracy of data entry including patient information, procedure and diagnosis codes, amount(s) billed, and provider data.
• Review plan benefits and determine coverage based on contract and claims processing guidelines.
• Use Notes system to record pertinent information involving a claim or member.
• Review claims set-aside for further action and ensure they are released in a timely manner.
• Document issues that affect claims processing quality and advise team leader of claims processing concerns and / or problems.
• Provide feedback on standard operating procedures for continual process improvement.
• Provide assistance to other internal departments in responding to questions regarding claims processing.
• Provide back-up for Claims Analyst I role.

Supporting Responsibilities :

Work Experience : One year work experience in a general office role required, or a combination of equitable work and education experience required. Health related experience preferred.

Education, Certificates, Licenses : High school diploma or equivalent required.

Knowledge : Ability to develop thorough understanding of PacificSource products, plan designs, provider / network relationships and health insurance terminology. Research skills and ability to evaluate claims in order to enter and process accurately. Preferred computer skills include keyboarding and 10-key proficiency, basic Microsoft Word and Excel. Ability to prioritize work and perform under time constraints with minimal direct supervision. Ability to utilize Lean principles and provide claims mentorship to other team members. Team player willing to collaborate and help others accomplish team objectives. A fundamental understanding of self-insured business is helpful.

Competencies : Adaptability, Building Customer Loyalty, Building Strategic Work Relationships, Building Trust, Continuous Improvement, Contributing to Team Success, Planning and Organizing, Work Standards

Environment : Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.

Skills : Accountability, Collaboration, Communication (written / verbal), Flexibility, Listening (active), Organizational skills / Planning and Organization, Problem Solving, Teamwork

Our Values : We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business :

Physical Requirements : Stoop and bend. Sit and / or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer : This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.