Front end web developer • el monte ca
We are seeking a detail-oriented and customer-focused Web Chat Agent to join our support team.In this role, you will interact with customers through live chat on our website to provide information,... Show more
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Front Desk Receptionist – Full-Time / Part-Time.We are seeking a dependable and organized full-time Front Desk Receptionist to support daily office operations and provide professional customer serv... Show more
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Software Developer III</b></div> <div>Monday and Tuesday onsite, alternating Fridays off<br /> W2 Contract 6 months Contract with potential extension and possible conversion... Show more
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About Us Surround yourself with modern comforts at the Westin Pasadena.Elevate your career working near Historic Old Town Pasadena, Rose Bowl Stadium, Pasadena City Hall, museums, and restau... Show more
We are looking for a detail-oriented, digitally savvy.Digital Content & Web Coordinator.CCYP’s growing portfolio of web properties, business directories, digital content, and online business in... Show more
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The average salary range is between $ 72,945 and $ 135,200 year , with the average salary hovering around $ 97,500 year .
We are seeking a detail-oriented and customer-focused Web Chat Agent to join our support team. In this role, you will interact with customers through live chat on our website to provide information, resolve issues, and ensure a seamless online experience. The ideal candidate will have excellent written communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service.
Key Responsibilities:
* Respond promptly and professionally to customer inquiries via web chat.
* Assist customers with product information, order tracking, returns, and troubleshooting.
* Maintain a positive, empathetic, and professional attitude toward customers at all times.
* Accurately document customer interactions in the support system.
* Collaborate with other departments to resolve complex customer issues.
* Identify and report trends in customer inquiries or issues to improve service quality.
Qualifications:
* High school diploma or equivalent
*
* 1+ year of experience in customer service, preferably in a web-based environment.
* Excellent typing and written communication skills.
* Ability to multitask, prioritize, and manage time effectively.
* Comfortable using chat platforms, CRM systems, and other digital tools.
Work Environment:
* Remote or on-site positions available depending on company location.
* May require evening or weekend availability based on shift scheduling.
