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Monrovia Gardens Healthcare Center -
POSITION SUMMARY
The purpose of your job position is to perform receptionist duties in an efficient manner in accordance with current federal, state and local standards and regulations that govern the facility and as directed by the Administrator.
The Front Desk Receptionist will treat each resident with kindness, dignity and respect. They will communicate clearly, empathetically, and effectively when speaking to residents, family members, visitors, all staff and governmental agencies. They will work cooperatively with all departments and multidisciplinary teams. They will demonstrate patience, initiative and willingness to assist residents that may be difficult or in discomfort. They will relate all pertinent information concerning a resident's condition to a charge nurse as required. They will be committed to always doing the right thing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answering telephone, determining nature of call and transferring to appropriate person
Maintaining a listing of critical residents who may not receive phone calls
Greeting visitors and directing them to appropriate office and/or resident room
Operating paging/telephone system as required
Giving accurate information to residents, visitors, guests, etc.
Offering beverages to visitors waiting for administrative personnel, as appropriate
Monitoring presence and location of sale representatives or government personnel in the facility
Issuing and collecting identification badges as guests sign in and out
Reporting suspicious persons to a supervisor immediately
Performing administrative duties (typing, filing, posting to accounts, etc.)
Assisting other departments as needed. with administrative duties when requested
Receiving, sorting and distributing mail
Operating copier, scanner, office machines, etc.
Ordering supplies only if directed and approved
Maintaining confidentiality of all pertinent resident care information
Following safety regulations and precautions at all times
Reporting any occupational exposures to blood, body fluids, or other hazardous materials to a supervisor immediately
Abiding with all facility policies and procedures
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies these are the only duties you will be required to perform as directed by management. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.
REQUIREMENTS
Education / Licensure
High school diploma or GED required
Medical terminology helpful
Qualifications / Experience
Minimum of 1 year of clerical and phone experience
Should be able to type 45 words per minute with minimal errors
Must be effective at using 10-key calculator
Must be familiar with Microsoft Office Outlook and Word
Must be able to read, write, speak, and understand the English language
Must be able to follow oral and written instructions
Must possess a cheerful and collaborative personality
Must possess the ability to minimize waste of office supplies and proper recycling
Working Conditions
May encounter frequent interruptions
May be involved with residents, family and government agencies
May be requested to work beyond scheduled working hours at times
Physical Requirements
Must be able to move intermittently throughout the day
Must be able to stand, bend and reach throughout the day
Must be able to sit for prolonged periods of time working on a computer
Repetitive hand motion
Must follow ergonomic policies and procedure governing lifting techniques and performing repetitive tasks
Ability to read fine print
