General contractor h1.location_city

Job Essentials Roles & Responsibilities:

• Promote the company’s Vision and Values: People First, Power of the Team, Open Communication, Focus and Accountability, Speed and Simplicity, and Excellence.
• Monitor and document shift managers, team leads and OM performance utilizing the People First System; provide support and opportunities to achieve their full potential.
• Identify employee concerns and proactively address to satisfy the employee and ensure compliance with established policies. Communicate major or recurring concerns to the GM.
• Educate and empower OM to resolve minor guest issues that require manager involvement. Assist in resolving major issues and communicate to GM.
• Educate shift managers and team leads to manage regulations and customer service standards.
• Create and realize financial objectives by motivating staff and implementing marketing strategies.
• Schedule employee shifts balancing employee’s work/life considerations and needs of business.
• Verify crew member hours. Manage payroll notes in the shard drive.
• Conduct physical inventories. Calculate food and labor cost. Verify food and paper supply orders.

People Management:

• Generate a constant stream of candidates for Shift Manager position by building relationships and brand recognition in the local community, in addition to development from within.
• Recruit, hire and develop Shift Managers and Certified Trainers by leveraging the tools available.
• Develop and motivate Shift Managers and Certified Trainers. Monitor and formally evaluate their performance relative to established goals.
• Ensure Trainer and Shift Manager compliance with productivity and service standards by retaining a sufficient number of well-trained and productive employees.
• Demonstrate ability to adapt to change. Support and lead direct reports through changes.

Quality Management:

• Monitor and evaluate restaurant operations, ensuring strict adherence to company-wide QSC, safety and sanitation standards.
• Validate equipment is properly maintained to ensure productivity levels are met. Recommend decisions regarding repair or replacement of equipment.
• Ensure the timeliness and quality of local marketing programs and evaluate effectiveness.
• Resolve operational issues within the restaurant and communicate to the GM.
• Attend required AGM meetings. Move the business forward toward objectives by sharing input and feedback and identifying best practices.
• Ensure key deadlines are met through time management and delegation
• Assist in coordination, implementation and execution of new initiatives, as directed by GM.
• Responsible for employee onboarding, administration and assignments.

Financial Management:

• Monitor and evaluate the financial performance of the restaurant according to business objectives developed by the Area Manager.
  
• Identify financial trends and performance improvement opportunities. Develop a recommendation to resolve. Share with GM.
• Responsible for ensuring accurate financial data: payroll, cash and receipts, food costs, security of funds, and operating expenses.
• Prepare and review financial reports.