At Joel Backs Insurance Agency, we believe that exceptional service is the foundation of lasting relationships. We're a dedicated team in Springfield, Illinois, committed to providing our community with reliable insurance solutions and a personal touch. We're looking for someone who genuinely enjoys connecting with people and has a knack for making others feel heard and valued. As our Client Service Specialist, you won't just be answering phones; you'll be the friendly voice and helping hand that our clients count on. You'll be instrumental in ensuring every client interaction is positive, smooth, and reassuring. If you're looking for a role where you can make a real difference, support your local community, and be part of a team that truly cares, we encourage you to explore this opportunity with us. Join us in making insurance easier and more approachable for everyone.
BenefitsHourly Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Mon-Fri Schedule
ResponsibilitiesServe as the primary point of contact for our valued clients, addressing their inquiries with care and efficiency.
Assist clients with policy-related questions, updates, and general support.
Process client information accurately and maintain detailed records.
Collaborate with the insurance agents to ensure seamless client experiences.
Proactively identify opportunities to enhance client satisfaction and retention.
Contribute to a supportive and friendly office atmosphere.
RequirementPrevious experience in customer service or a similar client-facing role.
Excellent communication skills, both written and verbal.
A positive and approachable demeanor.
Proficiency with standard office software and CRM systems.
A genuine desire to help people and solve problems.
Ability to manage multiple tasks effectively in a busy office setting.