Operations Analyst
Springfield, IL
Horace Mann is seeking a detail-oriented and analytical Operations Analyst to support continuous improvement and operational excellence across our Life & Retirement business units. In this role, you will evaluate processes, perform quality reviews, and provide insights that drive efficiency, accuracy, and improved business outcomes.
The ideal candidate will have a strong understanding of operational workflows, data analysis, and process interdependencies, with the ability to partner across teams to identify root causes and implement effective solutions.
Key Responsibilities
Process Analysis & Improvement
- Analyze business processes to identify inefficiencies, gaps, and opportunities for improvement.
- Develop insights and recommendations based on research and analysis of operational workflows.
- Identify relationships between business processes and organizational objectives to support strategic alignment.
Quality Assurance & Performance Monitoring
- Perform monthly quality review checks to assess performance and identify trends.
- Identify root causes of performance issues and provide actionable recommendations for improvement.
- Maintain daily/monthly/quarterly/annual controls to ensure compliance, consistency and accuracy across business processes.
Data Management & Reporting
- Accurately capture and integrate data from multiple sources into daily workflows.
- Analyze data to support business decisions and operational improvements.
- Ensure data integrity and consistency across systems and reporting processes.
Collaboration & Business Support
- Work directly with business unit managers and frontline operations teams to resolve process issues and implement solutions.
- Partner with cross-functional teams to improve workflow efficiency and service delivery.
- Provide ongoing support and insights to enhance operational performance and customer outcomes.
Qualifications & Experience
- H.S. diploma or GED required.
- Strong knowledge of Life & Retirement processes, including the lifecycle of a policy or contract.
- Working knowledge of processing systems and operational workflows.
- Proven ability to analyze data, identify trends, and develop actionable insights.
- Strong problem-solving and critical-thinking skills.
- Excellent communication and collaboration abilities.
- High attention to detail with a focus on accuracy and quality.
- Ability to manage multiple priorities in a fast-paced environment.
Key Skills & Competencies
- Analytical mindset with strong data interpretation skills
- Process improvement and root cause analysis
- Cross-functional collaboration and stakeholder engagement
- Organizational awareness and systems thinking
- Attention to detail and quality focus
Pay Range:
Salary is commensurate to experience, location, etc.