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It program manager • lee's summit mo

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Program Manager

Heartland ConsultingLee's Summit, MO, USA
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Lee's Summit, MO (primary, with oversight across multiple sites).As the senior leader for the contract, the.This role ensures seamless performance, risk mitigation, and alignment with USCIS mission...[internal_linking.show_more]

Phlebotomy - Entry Level Training Program

DreamboundLee's Summit, Missouri, United States
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Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ...[internal_linking.show_more]

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Management Training Program

Express Oil Change & Tire EngineersLee's Summit, MO, us
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At Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow into .As a Manager in Training, candidates will complete all levels o...[internal_linking.show_more]

Assistant Manager

Flynn PaneraLees Summit, Missouri
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Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes.Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to...[internal_linking.show_more]

Team Manager

PaneraLee's Summit, MO, US
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Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes.Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to...[internal_linking.show_more]

Assistant Manager

Freddy's Frozen Custard & SteakburgersRaytown, MO, US
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We are excited about this opportunity at Freddy’s!.Full-time position with Health, Dental, Vision, Life, Disability and Accident Insurance; Paid Time Off and Paid Float Holidays; 401(k) and 401(k) ...[internal_linking.show_more]

Operations Manager

Amazon.com Services LLCBlue Springs, Missouri, USA
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Our WW Operations network delivers millions of packages and smiles to Amazon customers every day.We are looking for motivated, customer-focused individuals who want to join our team as an Operation...[internal_linking.show_more]

Shift Manager

Burger KingGrandview, MO, US
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As a Shift Manager, you’ll support the restaurant’s day-to-day operations and help create a positive and productive environment.You'll coach team members, ensure food safety, and drive service exce...[internal_linking.show_more]

Veterinary Assistant - CIC Program (2026-2027)

Fort Osage School DistrictBlue Springs, MO, United States
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Veterinary Assistant - CIC Program (2026-2027).The Veterinary Assistant program is designed to provide students with knowledge and skills to help them obtain a job in a veterinary hospital.Students...[internal_linking.show_more]

Program Manager

TeleSolv ConsultingLee's Summit, MO, US
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TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a Mid-Sr.Federal Government Agency experience for a client of ours.This person will be required to work on-si...[internal_linking.show_more]

Now Hiring IT and Telecom Field Technicians

HARDY INDUSTRIESRaymore, MO, US
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Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base.This role goes far beyond basic helpd...[internal_linking.show_more]

Manager

Culver'sBlue Springs, MO, US
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Whether we’re cooking the perfect ButterBurger® to order or scooping up our freshest batch of the Flavor of the Day, we work hard to ensure you will always leave happy.It all goes back to our small...[internal_linking.show_more]

Shift Manager

Arby'sBlue Springs, Missouri, US
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Flynn Arby’s joined Flynn Group in 2018 with the acquisition of 300+ restaurants.Today we are the largest Arby’s franchisee in the world and continue grow by building new stores and acquiring other...[internal_linking.show_more]

Assistant Manager

SonicRaymore, Missouri, US
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There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees.This elite group gets to work with awesome people, earn great pay, and sport the cool unifo...[internal_linking.show_more]

Team Leader In Training Program

Chick-fil-ALee's Summit, MO, US
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Chick-fil-A is building a second location in Lee'Summit!.Part-time (3 or 4 shifts / week) and Full-time (5 shifts / week) schedules are available.Our Team Leaders must be available to either open o...[internal_linking.show_more]

Assistant Manager

Pizza HutRaymore, MO, US
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Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units.Today we are the largest Pizza Hut franchisee...[internal_linking.show_more]

Assistant Manager

Panda Restaurant GroupGrandview, MO, US
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Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal devel...[internal_linking.show_more]

Assistant Manager

Sonic Drive-InLee's Summit, MO, US
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There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees.This elite group gets to work with awesome people, earn great pay, and sport the cool unifo...[internal_linking.show_more]

Program Manager

Program Manager

Heartland ConsultingLee's Summit, MO, USA
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Program Manager

Location: Lee's Summit, MO (primary, with oversight across multiple sites)

Employment Type: Full-Time, Exempt


As the senior leader for the contract, the Program Manager serves as the primary point of accountability, providing executive oversight for all records operations, maintenance, and transportation services. This role ensures seamless performance, risk mitigation, and alignment with USCIS mission goals for timely, accurate access to immigration records.

Key Responsibilities

  • Provide overall contract direction, resource allocation, and strategic planning across multi-site operations (NRC, ES-1, HBG FSF).
  • Maintain direct communication with the Contracting Officer's Representative (COR) on operational status, plans, risks, and continuous improvement initiatives.
  • Oversee quality management systems, personnel supervision, performance reporting, and compliance with USCIS Records Policy Manual, PII/SPII handling, chain-of-custody, and federally mandated directives.
  • Manage workforce flexing to align with fluctuating volumes (e.g., FOIA requests, policy changes, incoming files).
  • Ensure 24x7 availability for emergencies and rapid response to issues.
  • Lead implementation of technological and policy changes while pursuing operational excellence and high customer satisfaction.

Required Qualifications

  • Minimum 10+ years of progressive experience managing large-scale federal records, administrative, or operations support contracts (DHS/USCIS experience highly preferred).
  • Proven leadership of multi-site teams (100+ personnel) with shift coverage and emergency response.
  • Bachelor's degree (Master's preferred) in Business Administration, Management, Records Management, or related field.
  • Project Management Professional (PMP) certification or equivalent.
  • Active SECRET clearance or ability to obtain and maintain one.
  • Strong knowledge of federal records management principles, security protocols, and quality standards (e.g., ISO 9001-aligned processes).

Preferred Qualifications

  • Experience with tracking systems like RAILS or similar.
  • Demonstrated success in continuous improvement and customer-focused service delivery.