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Description
Job Description:
Title: Software Support Engineer
Fully Remote |
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: Under the direction of the AVP of IT Applications and Development, the ideal candidate understands the technical architecture of enterprise scale systems and has the curiosity to troubleshoot the unique behaviors of AI-integrated workflows. The Software Support Engineer aids, advises, and provides solutions in support of enterprise application adoption, incident resolution, and problem resolution. The Engineer will research best practices, investigate problems, identify root causes, and collaboratively engineer solutions. The Software Support Engineer works in conjunction with Software Development staff, Technical Support staff, IT vendors, and end users to develop quick, effective solutions.
Key Responsibilities:
Ideal Candidate Qualifications:
Eligibility Requirement:
Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship. This role does not support employment-based visa sponsorship.
What We Offer:
What to Expect (Application Process):
Salary Range
The expected pay range for this position is $60,000 to $101,000 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Summary
We are seeking a Software Support Engineer who thrives at the intersection of complex enterprise software, emerging technologies, and end-user engagement. In this role, you won't just be closing tickets; you will be a key team member and technical subject matter expert for I.O.A.’s enterprise platforms, ensuring systems perform reliably and end users are equipped with tools needed for the job. Under the direction of the AVP of IT Applications and Development, the ideal candidate understands the technical architecture of enterprise scale systems and has the curiosity to troubleshoot the unique behaviors of AI-integrated workflows. The Software Support Engineer aids, advises, and provides solutions in support of enterprise application adoption, incident resolution, and problem resolution. The Engineer will research best practices, investigate problems, identify root causes, and collaboratively engineer solutions. The Software Support Engineer works in conjunction with Software Development staff, Technical Support staff, IT vendors, and end users to develop quick, effective solutions.
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