Java software developer • waco tx
About the Call Center Representative Position.We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative.As the primary link between our compa...[internal_linking.show_more]
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Location:** Remote **(must have access to a physical Mac)** **Fluent Language Skills Required:** English **Why This Role Exists** Mercor is supporting a high-priority data collection initiative aim...[internal_linking.show_more]
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Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behavi...[internal_linking.show_more]
As we continue to grow, we actively seek talented individuals from both within and outside our organization, offering them a nurturing and collaborative environment.Every employee receives thorough...[internal_linking.show_more]
Diversified Services Network, Inc.Power Platform Developer (Power BI / Power Apps / SharePoint).We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within a...[internal_linking.show_more]
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As the Executive Vice President of Silverblaze, you will be responsible for setting the strategic direction and leading the execution of all functional areas.Above all, you will be a leader of peop...[internal_linking.show_more]
Customer Onboarding Manager (COM).Reports To: Director of Customer Onboarding.The Customer Onboarding Manager (COM) plays a critical role in ensuring new clients have a seamless, high-quality onboa...[internal_linking.show_more]
We are hiring software engineers to assist a leading AI research lab with environment setup and dependency management for open-source projects in Rust.Your work will focus on configuring developmen...[internal_linking.show_more]
Join EAC Claims Solutions as a Property Field Adjuster, where you will be managing insurance claims from inception to resolution.Planning and organizing daily workload to process claims and conduct...[internal_linking.show_more]
About the Call Center Representative Position
We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.
In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner.
Call Center Representative Responsibilities
Handle inbound and outbound client calls in a timely manner
Follow company's call center scripts
Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
Work with the client to verify or clarify information
Diffuse angry or upset clients as needed
Build relationships with customers based on trust and reliability
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
Make sales or recommend additional services and products to customers
Attend all necessary training as needed
Call Center Representative Requirements
Previous experience in a customer service role, preferably as a Call Center Representative
High school diploma/GED preferred
Exceptional customer service skills
Excellent organizational and multitasking skills
Superb verbal communication skills
Proficiency with computers, particularly CRM software and Microsoft Office Suite
Quick and accurate typing skills
Strong critical thinking and decision making skills
Bilingual speakers preferred
