Junior software developer [h1.location_city]

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Junior software developer • centennial co

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Director, Software Engineering

VisaHighlands Ranch, Colorado, United States

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Provides leadership to a team of software engineers and ensuring the team meets all service level agreements and team objectives. Maintains high availability of the Visa Transaction systems.Reduces ...[show_more][last_updated.last_updated_variable_days]

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Director, Software Engineering

VisaHighlands Ranch, Colorado, United States

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Job Description

Provides leadership to a team of software engineers and ensuring the team meets all service level agreements and team objectives
Maintains high availability of the Visa Transaction systems
Reduces detection and mitigation time for all incidents, and within SLA
Ensures timely communication to all stakeholders of all incidents and within SLA
Bridge Stewardship in support of timely resolution of internal issues
Drives improvements around customer experiences by reducing Incident response and resolution times
Drives continuous improvements projects to minimize customer impact through automation, improve knowledge base, and / or other means
Improves operational efficiencies and ultimately drive better customer experience

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa is not offering relocation assistance for this role.

Visa will accept applications for this role until at least February 26, 2025. If this is still posting after mentioned date, then we are still considering applications.

Qualifications

Basic Qualifications

10+ years of relevant work experience and a Bachelors degree, OR 13+ years of relevant work experience

Preferred Qualifications

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Strong collaborative relationships with the various support teams and the ability to guide, direct, coordinate and control priority one problem bridges

Understanding of customer topology and potential work-around scenarios to mitigate high profile client impact

Ability to communicate well and manage highly stressful situations over the phone

Demonstrate proven leadership qualities removing any ambiguity

Ability to coordinate and drive technical bridges during a major event, asking the right questions, and steering the support teams towards quick mitigation, work-around or resolution to limit the financial and reputable exposure of VISA or any of our clients

Ability to ensure the proper focus on Service restoration and Impact mitigation is maintained throughout the call and have the fortitude and knowledge to steer the troubleshooting and recovery efforts effectively

Ability to take quick decisive action to make additional escalations

Excellent communication skills to be able to liaise with senior management as well as the ability to compose, review and approve Global Information Updates, Global Incident Summary Reports, Executive Summaries and other reports on behalf of the Visa Operations Command Center

Leverage Service Monitoring, Application Monitoring and Infrastructure teams to develop a holistic view through the aggregation and distribution of information

Strong interpersonal skills and the ability to excel as part of a team

Uses sound judgment in determining priorities and enlisting support of other internal groups to prevent any compromise in service quality for Visa internal and external customers

Experience working in a 24x7 environment ability to work flexible hours and be on-call

Experience managing large scale technology incidents and supporting root cause analysis

Additional Information

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for this position is $176,400.00 to $282,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa is not offering relocation assistance for this role.