Linux • boston ma
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The average salary range is between $ 115,000 and $ 165,820 year , with the average salary hovering around $ 135,000 year .
The average salary range is between $ 92,272 and $ 150,049 year , with the average salary hovering around $ 112,538 year .
Cambridge, MA
Our vision is to become the leading biocomputing platform. The future of biology is in big data analysis, and we are on a mission to accelerate digital drug discovery with the Watershed platform. Watershed enables scientists to conduct all essential analysis from lab data to plot with a single software platform.
We have attracted some of the best bioinformatics, engineering, and commercial talent, and we are growing! Join a team that's intellectually curious with a bias for action, headquartered in Cambridge, Massachusetts, composed of people who have come together to enable outcomes while empowering the research of all those committed to changing lives all while bringing transformational change to a $40 billion industry.
About the Role
Customer Success Engineers work at the intersection of software engineering, bioinformatics, and customer success to understand and fulfill customer support needs.
Customers choose Watershed to analyze and share large biological data sources in flexible, powerful computing environments. Customers will engage you as a first escalation point you will draw on a knowledge of Linux systems, software engineering, and bioinformatics to unpack and resolve requests.
You will track down support requests across the platform, partnering with our Product Manager and Head of Operations. Expect variety in the complexity and kinds of technology and bioinformatics challenges you face. As you troubleshoot recurring issues, you will document and elevate common requests and fixes to improve future support.
Responsibilities
Qualifications
