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Network manager • everett wa

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Network Operations Engineer

Network Operations Engineer

Ziply FiberEverett, WA, US
[job_card.full_time]
Position Title : Network Operations Engineer.Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, caree...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
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[job_card.full_time]
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[job_card.full_time]
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[job_card.full_time]
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[job_card.full_time]
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[job_card.full_time]
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[job_card.full_time]
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[job_card.full_time]
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[job_card.full_time]
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BoeingWA,Everett,USA
[job_card.full_time] +1
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[job_card.full_time]
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[job_card.permanent]
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[job_card.full_time]
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[job_card.full_time]
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[job_card.full_time]
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RESTAURANT MANAGER

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[job_card.full_time]
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[job_card.full_time] +1
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[job_card.full_time]
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CWIMarysville, WA, US
[job_card.full_time] +1
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Network Operations Engineer

Network Operations Engineer

Ziply FiberEverett, WA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Position Title : Network Operations Engineer

Base Salary : $70,000 to $108,000 annually DOE

Benefits : Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values :

  • Genuinely Caring : We treat customers and colleagues like neighbors, with empathy and full attention.
  • Empowering You : We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
  • Innovation and Improvement : We constantly seek ways to improve how we serve customers and each other.
  • Earning Your Trust : We build trust through clear, honest, human communication.

Job Summary

The Network Operations Engineer is responsible for the day-to-day monitoring of Ziply Fiber Network infrastructure. This position is responsible to monitor, document, escalate problems, and receive customer calls. The Network Engineer spends a great deal of time working in a team environment with other Network staff but also works on projects independently, and resolution of customer impacting events.

Essential Duties and Responsibilities :

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Network Monitoring & Incident Management

  • Monitor the overall health and availability of all systems from the Network Operations Center.
  • Monitor network using software and tools provided.
  • Troubleshoot / remediate incidents / events and escalate appropriately.
  • Abiity to investigate and remediate / escalate complex intermediate issue.
  • Able to lead an outage bridge.
  • Provide shift support for the Ziply Fiber Network Systems.

    • Technical Expertise & Documentation

  • Advanced experience in phone support and troubleshooting of client communication networks.
  • Advanced knowledge with documentation of processes, procedures, and systems.
  • Advanced knowledge with documentation of processes, procedures, and systems. (duplicate — included as provided)
  • Ability to train Junior technicians on all network topology and infrastructure maintained by NOC.
  • Adherence to the processes and policies in the NOC master playbook.

    • Communication & Customer Service

  • Advanced comminication and presentation skills written and verbal forms.
  • Provide technical aid to customers, while ensuring the best-in-class customer experience.
  • Great Customer Service skills.

    • Professional Skills & Working Environment

  • Ability to thrive in a high pressure environment.
  • Good organizational skills.

    • Other Duties

  • Performs other duties as required to support the business and evolving organization.

    • Required Qualifications :

  • High school diploma or GED.
  • Minimum of three (3) years of end‑to‑end telecommunications support experience in a technical operations environment.
  • Advanced knowledge of network topology.
  • Advanced knowledge of internet routing protocols (OSPF, BGP, etc.).
  • Advanced knowledge of VOIP technologies (SIP, TDM, etc.).
  • Advanced knowledge of routers, switches, and IP routing / switching.
  • Advanced knowledge of data networking architectures and IP protocols, including Voice, Video, OSI 7‑layer model, TCP / IP, Optical Networking, and general data networking.
  • Ability to read and interpret network diagrams and perform fault analysis.
  • Advanced troubleshooting skills using tools such as nslookup, ping, traceroute, ipstat, tcpdump, curl, log analysis, Remedy, etc.
  • Advanced knowledge of TDM and Optical Transport technologies.
  • Knowledge of OLT / ONT, system environmental controls, pseudo wire, Ethernet, and POTS.
  • Ability to lead outage bridges and cross‑functional teams.
  • Ability to collaborate effectively with cross‑functional teams to resolve complex issues.
  • Ability to investigate, remediate, and escalate complex issues.
  • Strong written and verbal communication skills.
  • Strong organizational skills and excellent time‑management and prioritization abilities.