Network operations manager [h1.location_city]
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Network operations manager • everett wa
- [promoted]
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Job Description
Job Description
Position Title : Network Operations Engineer
Base Salary : $70,000 to $108,000 annually DOE
Benefits : Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.
As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.
Our Company Values :
- Genuinely Caring : We treat customers and colleagues like neighbors, with empathy and full attention.
- Empowering You : We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
- Innovation and Improvement : We constantly seek ways to improve how we serve customers and each other.
- Earning Your Trust : We build trust through clear, honest, human communication.
Job Summary
The Network Operations Engineer is responsible for the day-to-day monitoring of Ziply Fiber Network infrastructure. This position is responsible to monitor, document, escalate problems, and receive customer calls. The Network Engineer spends a great deal of time working in a team environment with other Network staff but also works on projects independently, and resolution of customer impacting events.
Essential Duties and Responsibilities :
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
Network Monitoring & Incident Management
Technical Expertise & Documentation
Communication & Customer Service
Professional Skills & Working Environment
Other Duties
Required Qualifications :
Preferred Qualifications :