Network security analyst Jobs in USA

Key Responsibilities

• Applications Support (ASUP) Identifies and resolves issues with network security, following agreed procedures. Uses network security management software and tools to collect agreed performance statistics. Carries out agreed network security maintenance tasks.
• Perform network security tasks such as network/system troubleshooting, assist with root cause analysis, patching infrastructure components, support network security and infrastructure deployments, identify automation opportunities and author automation scripts.
• IT Infrastructure (ITOP) Carries out agreed operational procedures, including network security configuration, installation, and maintenance. Uses network security management tools to collect and report on network security, risk, and performance statistics. Contributes and performs implementation, maintenance, and installation work. Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identify operational problems and contributes to their resolution.
• Incident Management (USUP) Following agreed procedures, identifies, registers, and categorizes security incidents. Gathers information to enable security incident resolution and promptly allocate incidents as appropriate. Maintains records and advises relevant persons of actions taken.
• Systems Installation/ Decommissioning (HSIN) Installs or removes hardware and/or software, using supplied installation instructions and tools, including, where appropriate, handover to the client. Conducts tests, corrects malfunctions, and documents results in accordance with agreed procedures. Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Aids users in a professional manner following agreed procedures for further help or escalation. Maintains accurate records of user requests, contact details and outcomes. Contributes to the development of installation procedures and standards.
• Customer Service Support (CSMG) Acts as the routine contact point, receiving and handling requests for support. Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution. Provides first-line investigation and diagnosis and promptly allocates unresolved issues as appropriate. Assists with the development standards and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation.
• System Software (SYSP) Uses network security management software and tools to collect agreed security performance statistics. Carries out agreed system software maintenance tasks.
• Collect and review performance reports for various systems, report trends in security, risk, exposure, and overall performance to assist senior technical personnel to predict future issues or outages.
• IT Estate Management (DCMA) Monitors compliance against agreed processes and investigates, assesses, and resolves incidents of noncompliance, escalating where necessary.

Competencies (Knowledge, Skills, Abilities)

• Working knowledge of Palo Alto NGFW, f5 Networks, Network Security systems, Cisco routing and switching technologies.
• Working knowledge and support of network security functions.
• Working knowledge of scripting and automation.
• Working knowledge of Firewall rule management and policy optimization.
• Working understanding of ITIL or other service operations framework.
• Working knowledge of Cloud networking and security practices in Azure, AWS, and Google.
• Working knowledge of Zero Trust architectures for infrastructure and applications environments.
• Working knowledge Routing Protocols and how to troubleshoot: EIGRP, BGP, RIP-2, PBR, Route Filtering, Redistribution, Summarization.

General Competencies

• Intermediate customer focus skills.
• Intermediate accuracy skills.
• Intermediate risk management skills.
• Intermediate oral and written communication skills.
• Intermediate interpersonal skills.
• Intermediate decision-making skills.
• Basic business acumen skills.

Physical and Cognitive Demands

Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to adhere to set response times, deadlines and time-sensitive tasks.
• Ability to follow accuracy standards.
• Ability to follow through on decision-making tasks.
• Ability to interact effectively and collaboratively within a team environment.
• Ability to communicate and problem solve when under stress.
• Ability to respond and adapt to frequent change.
• Ability to accept and demonstrate self-awareness when provided constructive feedback.
• Ability to discern feedback and acknowledge ownership of areas of improvement.
• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.
• Ability to successfully collaborate with peers, managers and others within the organization.
• Demonstrates sound memory.
• Ability to process new information to be applied consistently to work tasks.

Schedule/Attendance

• Ability to occasionally work long hours.
• Ability to occasionally work a variable schedule.
• Ability to report to work and perform work during periods of severe inclement weather.
• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.
• Ability to work shift schedule.
• Ability to maintain ability to adjust schedule, fill in shifts and work occasional extended hours, evenings or weekends when necessary to support operational needs.
• Ability to support after-hour on-call with the parameter of 15-minute response times and drive into office within two-hour drive time if needed.
• Must be fit for duty during standard work hours and during on-call rotations.
• Ability to participate in companywide Incident Command System and its processes to maintain core company functions during crisis events/

Physical Capabilities

• Driving/travel/commute: Daily within service territory - Frequently (at least once a week or more)
• Driving/travel/commute: Overnight inside/outside the service territory - Occasionally (one to two times a month or less)
• Computer use (use computer regularly for entire work shift)
• Lifting/pushing/pulling: Up to 50 lbs.
• Unstable surfaces requiring balance:Access to;DatacenterCommunications closetsElectrical / HVAC roomsRaised Floor / Under Floor

Environment - Indoor/Outdoor (check all that apply):

• Office

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Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.