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Last updated: 4 hours ago

Service Experience Lead

U.S. BancorpGresham, OR, United States
$98,175.00 yearly
Full-time

Customer Experience Strategy & Journey Analyst.The Service Experience Studio (SES) is seeking a highly skilled customer experience strategy & journey analyst to support enterprise-scale initiatives... Show more

Remote Entry-Level Customer Support – No Experience Required

Turbotax USACamas, Washington
$24.00 hourly
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more

Service Experience Lead

U.S. BankGresham, OR, United States
$98,175.00 yearly
Full-time

Customer Experience Strategy & Journey Analyst.Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the ... Show more

O/O OTR Position

ZAIETS TRANSPORTATION LLCGresham, OR, US
Full-time
Quick Apply

Base plate discounts available.You can stay out longer if you want to.Home at least one weekend per month.No overdimensional trucks allowed.Covers some or all travel expenses. Show more

 • New!

Delivery Driver - No Experience Needed

DoorDashCorbett, OR, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more

 • Promoted

*No Experience* CDL-A Truck Driver - HIRING NOW up to $90K!

Western ExpressGresham, OR, USA
$130,000.00 yearly
Full-time

HAVE YOUR CDL-A? SPEAK WITH A SEATING SPECIALIST TODAY! [(888) 668-2031](tel:8886682031)* ***NEW *PAY INCREASE* Announced!*** *Why wait to earn more?* Western Express is *hiring immediately* for *... Show more

Market Research Associate - No Experience

Clubshop | USTroutdale, Oregon
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Work From Home Product Tester – $25-$45/hr – No Experience Needed

OCPAWashougal, Washington, us
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

OCPAFern Prairie, Washington, us
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

CDL-A Truck Driver | No Touch | Dedicated

American Transport TeamWashougal, Washington, United States
Full-time

CDL-A Truck Driver – Semi-Local | Home Most Nights | Two Days Off Weekly.Estimated earnings based on experience, routes, and schedule .Consistent miles and reliable pay .Schedule & Work Expecta... Show more

CDL Class A - OTR Company Driver - No Escrow Pay

Global Employment Team INCGresham, Oregon, United States
Full-time
Quick Apply

CDL Class A OTR Driver – Steady Miles & Strong Pay.Kenworth trucks, Dry Van trailers.Microwave, Fridge, Inverter, APU.SAP Friendly • Rider & Pet Friendly • Weekly Direct Deposit.Consistent ... Show more

WFH - Product Assessments - $25-$45 per hour (No Experience)

Online Consumer Panels AmericaFairview, Oregon, US
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Work From Home Product Tester (In-Home Usage Tester), £18/hr-£32/hr - Part-time, No Experience

OCPAHappy Valley, Oregon, US
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18/hr.Th... Show more

 • Promoted

Remote Online Product Support - No Experience

GLOCPAWashougal, Washington
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Online Product Support- Work From Home - No Experience

GL1Happy Valley, Oregon
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

WFH - Product Assessments - $25-$45 per hour (No Experience)

Online Consumer Panels AmericaHappy Valley, Oregon, US
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Trainer & Sales Representative — Teaching, Training, & Mentorship Experience Welcome

The Impact Insurance AgencyBoring, OR, US
$85,000.00 yearly
Full-time

Trainer & Sales Representative — Teaching, Training, & Mentorship Experience Welcome.Outside Sales Representative and Trainer.Impact Insurance Agency | Full-Time | Independent Contractor | Local Te... Show more

OTR CDL TRUCK DRIVER 1099 CLASS A

AMERICAN TURBO LLCGresham, OR, US
Full-time
Quick Apply

CDL-A OTR DRIVERS — PREMIUM OPPORTUNITY.Join a company that values professional drivers.We provided transportation up to $250, steady miles, and delivers top-level pay for committed TEAM and SOLO d... Show more

Remote Product Tester - No Experience

OCPAFairview, Oregon, US
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18/hr.Th... Show more

 • Promoted

Experienced Automotive Technician

Orient Auto ServiceGresham, Oregon, United States
$30.00 hourly
Full-time
Quick Apply

No Evenings! No Weekends! Start weekends early with ½ day Fridays!.Health/Dental/Vision Insurance.Orient Auto Service is a well-established family owned and operated auto repair business that is lo... Show more

People also ask
Service Experience Lead

Service Experience Lead

U.S. BancorpGresham, OR, United States
10 days ago
Salary
$98,175.00 yearly
Job type
  • Full-time
Job description

Customer Experience Strategy & Journey Analyst

The Service Experience Studio (SES) is seeking a highly skilled customer experience strategy & journey analyst to support enterprise-scale initiatives by diagnosing customer pain points, mapping end-to-end customer journeys, and translating insights into executive-ready business cases.

This role will partner closely with SES leadership and cross-functional stakeholders to lead customer journey mapping, root cause analysis, competitive benchmarking, and insight-to-action storytelling. The associate will play a critical role in helping SES move work from problem identification to clear, scalable solutionsearning a strong seat at the table on high-visibility initiatives.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience
  • Eight to ten years of experience in project management activities

Preferred Skills/Experience

  • Proven experience in customer journey mapping, CX strategy, or service design
  • Strong root cause analysis and problem-solving skills
  • Experience synthesizing qualitative and quantitative customer data into insights
  • Excellent executive communication and storytelling skills
  • Ability to work independently and lead workstreams with minimal direction
  • Strong collaboration skills in cross-functional, matrixed environments

Preferred Qualifications

  • Experience in financial services or regulated environments
  • Prior work with VOC, complaints, or customer advocacy teams
  • Experience supporting CAPEX-funded initiatives or investment cases
  • Familiarity with enterprise CX frameworks and journey mapping methodologies
  • Comfort presenting to VP-level and senior leadership audiences

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

This position requires attendance at one of the following locations:

NC- Charlotte/ AZ-Tempe/ MN-St Paul/ OR-Gresham / ND-Fargo

Benefits:

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

Pay Range: $98,175.00 - $115,500.00