Operations associate h1.location_city

Client Company seeks an Associate Director of Operations to join its dynamic and growing team. Reporting to the Director of Operations, this role would oversee all technical staff in Houston ensuring the highest level of care and client service as pertains to the handling, storage, and transportation of fine art, fashion, and other collectibles. The ideal candidate will lead, manage, and mentor the Houston Operations team while regularly coordinating with key stakeholders within the organization. Hours are Monday - Friday 9:00am - 6:00pm. This in-person position requires on-site presence at Houston facility five days a week. Salary depends on experience. Company offers 100% employer-covered medical plan option as well as multiple Medical, Dental, and Vision plan options, PTO, company-sponsored parental leave policy, 100% 401(k) employer match up to 3% of employee contributions, flexible savings account, commuter benefits, childcare benefits, company-sponsored life insurance and long term disability benefits, monthly team lunches and birthday celebrations, and employee recognition program.

Responsibilities:
Lead and manage a team of professionals, including Transportation Manager, Technical Services Supervisor, Inventory Control Coordinator, Crating Supervisor, Dispatcher, Art Handlers, and Art Handler/Drivers, to deliver exceptional client service and operational excellence.
Partner with departmental leadership to allocate art handling staff effectively in support of internal operations and onsite client requirements.
Plan and oversee onsite installations and de-installations, ensuring precise inventory control and superior client support.
Direct and execute complex end-to-end logistics operations with a focus on efficiency, safety, and accountability.
Oversee safe and efficient storage and crating operations in Houston for special projects, including racking systems, forklift training, OSHA compliance, barcoding, scanning, and inventory control.
Maintain and optimize managed storage areas to ensure maximum facility efficiency and seamless daily operations.
Collaborate with the Operations Compliance team to support adherence to the TSA Certified Cargo Screening Program, including training and regulatory compliance.
Ensure service work is scheduled and completed efficiently in alignment with Account Management and Business Development objectives.
Align all operational activities with company policies, procedures, and company-wide initiatives.
Manage regional budgets, monitor income and expenses, and drive performance to achieve financial targets.
Oversee procurement of supplies and equipment and process related accounts payable activities.
Recruit, hire, and onboard Operations team members, ensuring completion of training and professional development.
Establish performance goals aligned with Performance Management program and provide ongoing coaching, feedback, and annual reviews for direct reports and their teams.
Cultivate a positive, engaged, and high-performing work environment through mentorship, coaching, and leadership by example.
Lead warehouse efficiency projects, including new facility setup and existing facility reorganization, in partnership with the Facilities team.
Perform additional responsibilities and special projects as assigned by senior leadership.
Qualifications:
Excellent verbal and written communication skills, with the ability to engage effectively across all levels of an organization
Proactive and solution-oriented mindset, capable of thinking creatively and making sound decisions in dynamic environments
Proven experience managing complex operational processes and driving continuous improvement
Strong people management and leadership skills, with a focus on coaching, developing, and motivating high-performing teams
Ability to build positive team culture, manage performance, and lead through change
Exceptional attention to detail with strong organizational and follow-through skills
Proficiency in database and information systems software
Poised and effective in fast-paced business environments with competing priorities
Physical capability to lift, squat, bend, kneel, crouch, twist as required; ability to push/pull up to 150 lbs on a dolly or cart, or lift up to 50 lbs unaided
7+ years of experience in warehousing, project management, and/or logistics (art logistics experience preferred but not required)