Operations associate [h1.location_city]

Description of Primary Duties

The Associate Director, Admissions Operations and Systems provides leadership in the utilization of business intelligence, data analytics, and information systems to support the development and implementation of the undergraduate recruitment plan. The Associate Director, Admissions Operations and Systems oversees search services, application processing, admission decision modules, student information systems for recruitment and admission, and queries designed to extract information to inform data-driven decision making. The Associate Director, Admissions Operations and Systems oversees client relationship management strategies across multiple platforms including print, digital, and social media campaigns and manages queries used to create and coordinate the flow of communication with targeted student populations. The Associate Director, Admissions Operations and Systems assists the Director of Admissions in developing and implementing plans and initiatives to recruit a diverse student population, administers the undergraduate admission policy, and reviews and determines student eligibility for Missouri residency for fee purposes. Minimum Acceptable Qualifications Education : A bachelors degree is required; a masters degree is preferred.

Experience : At least three years of management and supervisory experience in admissions at a college or university is required. A working knowledge of database systems such as Ellucians Banner, PeopleSoft, or some other type of database product utilized by institutions of higher learning is required. Experience utilizing innovative technology such as a Customer Relationship Management (CRM) solution is preferred. Experience with integrated student information systems and the utilization of data for analysis and assessment purposes is required.

Skills : Excellent verbal and written communication skills are required. The ability to understand, interpret, and analyze data and the business process needs of the integrated functions of a complex administrative business system is required. The ability to translate data and business process needs between end users and programmers is required. Competency in the use of query tools and software utilized to collect and process applicant data is required. Effective supervisory skills are required. Customer service skills are required.

Effort : Some data entry is required. Light lifting on an infrequent basis is required.

License : The ability to obtain a valid Missouri drivers license is required.

Other : Occasional overnight travel and evening and weekend hours are required. Additional Qualifications Link to Job Description Open Date 01 / 12 / Close Date (If Close Date is blank then the posting is considered open until filled)