Operations manager Jobs in Springfield, MA

Field Operations Manager

Join Ecolab's industry-leading Pest Elimination team as a Field Operations Manager in the Worcester, MA area.

As a Field Operations Manager, you will develop and lead a team of Service Specialists who provide pest detection, elimination, and prevention solutions to restaurants, hospitals, hotels, retail stores, food and beverage plants, schools, nursing homes, and other commercial establishments. Within the team, you will be responsible for leading district initial services, ensuring service excellence, pursuing sales opportunities, and performing quality assurance visits.

What's in it For You:

• Starting day 1 access to our comprehensive benefits package including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement, paid parental leave, select discounted childcare resources and more!
• Receive a company service vehicle for business use
• Access to best-in-class resources, tools, and technology
• Grow your income as you drive district profitability
• Thrive in a company that values a culture of safety

What You Will Do:

• Lead a team of 8-10 Service Specialists responsible for day and night route management while ensuring service excellence and compliance with applicable regulations/laws
• Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab while emphasizing on customer retention, growing existing accounts & maintaining a high level of customer satisfaction
• Ensure your team of service specialists achieves their financial and service delivery goals
• Pursue sales and new business opportunities
• Coordinate initial services and maintain inventory and perform QA visits
• Build and maintain customer relationships within the market
• Be a champion of safety and ensure your team upholds strong safety practices and values

Position Details:

• This is a field-based position and may require travel in and around the surrounding area:
• Worcester -Springfield, MA and Burlington, VT
• Work week and shift:
• Day Shift (Monday through Sunday 6 AM to 6 PM)

Minimum Qualifications:

• High School diploma or equivalent
• 3 years of field support or service-related industry experience
• Position requires the ability to work overnight shifts as needed
• Position requires the ability to obtain required pest certification and/or business licensing pursuant to state/local law
• Position requires a current and valid Driver's License
• Ecolab conducts a background check on all candidates who receive a job offer
• Due to federal contract requirements, this Pest Elimination position requires a drug test including THC for all candidates who receive a job offer
• Immigration sponsorship not available for this role

Preferred Qualifications:

• Bachelor's Degree
• 3 years supervisory or team leadership experience in a field support or service-related industry
• Proven record of meeting customer needs, quality service delivery and meeting business objectives
• Exceptional communication and organization skills with aptitude to implement change initiatives
• Good decision-making and problem-solving skills when handling challenging situations in a fast-paced environment
• Prior experience in value added sales and/or new account generation
• Prior budget and P&L responsibilities
• Bi-lingual English and Spanish

Physical Demands:

• Position requires the lifting/pushing/pulling/carrying up to 50 pounds chest high
• Position requires wearing and using a respirator
• Position requires working in a variety of conditions which may include confined spaces, damp and/or dusty locations, use of ladders, freezing and hot conditions
• Essential duties of the position include lifting, kneeling, crouching, reaching, using hands and fingers, balancing, walking, standing, talking and hearing
• Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)

About Pest Elimination

Our Pest Elimination team proudly serves our communities and customers by safeguarding public health, food safety and property from the damaging effects of pests. Focused exclusively on commercial pest solutions, we deliver science-based expertise and cutting-edge innovation to solve the industry's most complex pest challenges. By partnering with our customers in these markets, you can be part of a team that helps protect facilities, employees, and brands at a time when it's more important than ever.

Annual or Hourly Compensation Range

The total Compensation range for this position is $77,900-$117,000 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.