Operations supervisor Jobs in Pasadena, TX

Launch Your Career with Texas First!

Founded in 1973, Texas First Bank is a fast-growing community bank with 27 locations across Southeast Texas. Our people are our greatest asset, and we're dedicated to helping employees and communities thrive.

The Treasury Management (TM) Operations Specialist is responsible for two core areas: Implementation of TM services and providing ongoing Customer Support. This role ensures accurate setups, training, and support for TM products while delivering excellent customer experiences. Success requires strong technical expertise, attention to detail, and the ability to work both independently and as part of a team.

Responsibilities and Duties

Implementation Responsibilities

• Implement and set up TM services such as ACH Origination, Business Online Banking, Lockbox, Check and ACH Positive Pay, Remote Deposit Capture, and Wire Origination
• Review documentation and signatures, verify approvals, and activate enrollments in TM systems
• Obtain or prepare and process Account Analysis forms and billing codes for accurate service charges
• Maintain tracking worksheets for enrollments and maintenance requests
• Process service terminations and manage TFB employee TM access permissions
• Complete customer maintenance tasks, ensuring proper documentation and filing
• Follow up on outstanding exceptions and documentation
• Provide technical training on TM services, tools and systems via meetings, calls, or remote sessions
• Complete implementations within established SLAs and guidelines

Customer Support Responsibilities

• Maintain expertise in Account Analysis billing and clarify details for customers
• Monitor Positive Pay exceptions and obtain customer decisions on "pay" or "return"
• Monitor and report RDC items over $25,000 daily
• Serve as the main contact for TM customers, bank colleagues and service partners; resolve routine and complex issues promptly
• Respond to inquiries in the TM Operations inbox within established SLAs and department guidelines
• Monitor call queue and handle customer inquiries and service requests quickly and in line with SLAs

Shared Responsibilities

• Exercise sound judgement based on Treasury Management (TM) knowledge, bank policies, procedures and compliance requirements
• Communicate clearly and provide timely updates on requests, issues, and resolutions
• Recommend process improvements to enhance efficiency and customer experience
• Support special projects, system upgrades, and strategic initiatives
• Identify and promote TM cross-selling opportunities to drive revenue and meet customer needs
• Stay informed on product updates, system changes, and industry trends; maintain ongoing education in TM policies and products
• Serve as a resource for other departments, educating teams on TM products, services, and processes
• Perform additional duties as needed

Job Skills and Requirements

• High school diploma or equivalent
• Banking experience, required two years in Treasury Management with an understanding of products, services and Account Analysis
• Working knowledge of banking, Treasury Management products/services, and Account Analysis preferred
• Excellent customer service, problem-solving, and communication skills
• Ability to work independently and collaboratively; highly organized with strong multitasking ability
• Exceptional attention to detail and accuracy
• Self-motivated, adaptable to frequent interruptions, and capable of managing multiple priorities
• Sound judgment and decision-making skills: make timely, accurate decisions within defined guidelines and escalate when necessary
• Strong organizational, problem-solving, and analytical abilities; prioritize tasks and develop action plans aligned with team goals
• Excellent written, verbal, and interpersonal communication skills
• Proficient in Microsoft Office Suite (Excel, Outlook, OneNote, OneDrive, PowerPoint, SharePoint, Teams, Word)
• Ability to travel via personal vehicle as required
• Scheduled hours: MondayFriday, 8:00 AM to 5:00 PM, with occasional after-hours or weekend work.

Salary Grade 04

EOE/Disability/Veteran