Performance analyst Jobs in Plano, TX

Business Analyst

The Business Analyst will deliver support to many different areas of the business including our client Operations and has direct interaction with fellow team members and the client (as necessary). Responsible for collecting, analyzing, communicating, and documenting requirements, as well as identifying issues and potential solutions, and structuring and drawing conclusions under limited guidance. The Business Analyst will be a strong team player, will learn the background of our company, and will show self-initiative in the completion of assigned tasks. The Business Analyst will often work under the leadership of a Lead or Senior Business Analyst, or Business Analysis Manager.

Client Business Requirements Gathering, Analysis, and Functional/Technical Specifications

o Support client, Business, Functional, Financial, and Technical processes.

o Perform, prepare, and maintain project documentation/deliverables and artifacts including analysis, reports, graphical representations, and user documentation as directed.

o Document necessary collected information referring to the ongoing requirements and business practices for assigned clients/projects.

o Perform the analysis, review, and design of system features requested by assigned clients.

o Create workflow charts, process diagrams, test cases/plans, and business requirements as needed.

Project Delivery and Client Relations

o Interact with clients, advanced business analysts, managers, and solution developers to respond to client requests or determine and resolve system issues and defects.

o Support client and external third parties when designing interface requirements and processes.

o Ensure that clear and concise information about the as-is and target business processes, consult business regarding potential process changes, and foster productive client relationships.

o Support professional delivery and maintenance of services to the client.

System Maintenance and Monitoring

o Assist in monthly performance tracking and reporting

o Review and update existing As-built system documentation.

System Testing

o Defect tracking and reporting.

o Assist in the execution of various stages of Manual Testing & Functional Testing, Regression Testing, Integration Testing, User Acceptance Testing, and System Testing.

o Follow designated testing procedures when available.

o Assist in the development of formal test plans/scripts, and work with the development team on integration test plans if required, and on acceptance test plans for use by clients.

Client Education and Training

o Assist in training the end users of the application, ad hoc reporting, and other applications as needed.

Qualifications:

• Superior personal and interpersonal attributes (e.g., results-oriented, and performance-oriented work style, creativity, entrepreneurial qualities, personal maturity).
• Ambitious and motivated with leadership skills but a collaborative personality.
• High level of integrity and reliability.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, end users, and subject matter experts.
• Excellent analytical skills, logical and structured thinking, and creativity in problem-solving.
• Expert at translating business needs into clear, actionable documentation, including use cases, design wireframes, and process diagrams that enable effective decision-making and implementation.
• Curiosity, adaptability, and the willingness to learn new processes and methodologies.
• Ability to demonstrate commitment to quality and client satisfaction.
• Ability to work independently and work effectively within a team environment.
• U.S.-based experience working with the end client environment preferably in banking, finance, or transportation/mobility domains.

Education & Experience:

• 2 5 years of experience as a Business Analyst in a large enterprise
• An Undergraduate degree in any field, major field of study in Finance and Accounting, Technology or Computer Science is a plus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.