Performance Jobs in Glendale, AZ

Supplier Performance Management Specialist

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The selected candidate must reside in the US and reside within the Central, Mountain, or Pacific Time Zone.

What this job involves:

The Supplier Performance Management Specialist provides critical support to Integrated Facilities Management clients and internal stakeholders by optimizing JLL managed services operations and sourcing strategies, with primary focus on establishing and managing the account's Supplier Performance Management program from the ground up. You'll design and implement standardized supplier scorecards, performance evaluation frameworks, and governance structures that support transparency, accountability, and continuous improvement while maintaining documentation to support program oversight and audit readiness. The position requires you to coordinate, schedule, and facilitate supplier Quarterly Business Reviews, preparing performance scorecards and reporting materials while guiding productive conversations focused on service delivery and operational alignment. You'll track supplier performance against contractual service levels and operational expectations, identify trends and risks, and coordinate with operations and procurement teams to address performance gaps through corrective action plans. The role involves managing supplier performance escalations in coordination with operations and sourcing category managers, documenting issues and remediation plans, and facilitating timely resolution discussions with suppliers. You'll support onboarding and orientation of new suppliers within a large and complex vendor environment, ensuring they understand account processes, operational expectations, and documentation requirements while maintaining ongoing engagement to reinforce standards. This position demands the ability to operate independently and build structure within a developing program, requiring comfort facilitating performance discussions and managing escalation situations. Consistent availability during standard business hours with reliable technology access for real-time responsiveness through phone, email, and video collaboration is essential to support time-sensitive client needs.

What Your Day-To-Day Will Look Like:

• Design and implement the account's Supplier Performance Management program including standardized supplier scorecards, performance evaluation frameworks, and governance structures while maintaining documentation and reporting to support program oversight and audit readiness
• Coordinate, schedule, and facilitate supplier Quarterly Business Reviews, preparing performance scorecards and reporting materials, guiding productive conversations focused on service delivery and performance improvement, and tracking action items to ensure follow-up commitments are completed
• Track supplier performance against contractual service levels and operational expectations, maintain and update supplier scorecards and performance reporting, and identify trends, risks, and opportunities related to supplier performance
• Manage supplier performance escalations in coordination with operations and sourcing category managers, documenting and tracking performance issues and remediation plans while facilitating timely resolution discussions with suppliers
• Support onboarding and orientation of new suppliers to ensure understanding of account processes, operational expectations, and documentation requirements while maintaining ongoing engagement to reinforce performance standards within a large and complex vendor environment
• Develop and manage internal stakeholder feedback processes to support supplier performance evaluations, collecting and consolidating recurring feedback from operational stakeholders and incorporating input into supplier scorecards and performance discussions
• Ensure compliance with JLL's and client's sourcing and contracting policies, procedures, risk management programs, and ethics standards while maintaining data integrity across all systems and ensuring required documentation is received
• Establish relationships with Corporate Legal and Risk Management to ensure all contractual terms and conditions comply with standards and are formally reviewed and approved
• Coordinate with operations and procurement teams to address performance gaps and implement corrective action plans that drive continuous improvement across the supplier base
• Provide guidance to suppliers on performance standards, reporting expectations, and compliance requirements while regularly providing detailed status updates and communication to Supply Chain and business stakeholders

Required Qualifications:

• 3-5 years of strategic sourcing, vendor management, supplier performance management, or contract management experience for services or indirect categories
• Experience managing supplier performance reviews such as Quarterly Business Reviews
• Proficient skills in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook
• Bachelor's degree (BA/BS) from four-year college or university

Preferred Qualifications:

• Experience managing facility services or operational service providers
• Experience with procurement systems including Jaggaer, Corrigo, or Aravo

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

76,100.00 122,700.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote Boise, ID, Chicago, IL, Phoenix, AZ, Salt Lake City, UT, Seattle, WA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay