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Php web developer • brockton ma
Customer Service Representative (Part Time) - Brockton, MA
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Customer Service Representative (Part Time) - Brockton, MA
Salary Range: $20.00 - $20.00 Hourly
Level: Entry
Position Type: Part Time
Job Shift: Day
Education Level: High School
Travel Percentage: None
Category: Customer Service
Description
We are currently hiring for a Part Time Customer Service Representative in our Brockton, MA location!
BioTrans LLC is a global logistics provider specializing in cold chain transportation, technology and infrastructure for the life sciences industry.
Customer Service Representative Position Summary: In this role, you will answer product and service questions; process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Monday - Thursday 2:00 pm -7:00 pm
Customer Service Representative Essential Duties & Responsibilities:
- Monitor and review emails and voicemails from customer contacts; research and respond to necessary requests
- Responsible for collecting and processing data into SharePoint (Microsoft Office web-based, document management and storage system) linked with our clients
- Data entry of daily pick up and deliveries of jobs
- Work with Operations Manager on various projects as needed
- Gathers, organizes and compiles documents (e.g., pricing documents, invoices, and other paperwork) to be distributed to operations, accounting, and other company departments according to established standards
- Communicates with customers and drivers regarding delivery changes (e.g., late trucks, route changes) and with co-workers to collaboratively resolve issues or concerns
Qualifications
Minimal Requirements:
- Ability to multi-task, organize, and prioritize work in a fast-paced environment
- Data entry in various platforms
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Strong problem solving and troubleshooting skills and ability to adapt to new tasks with little notice
- Ability to sit at a designated workstation for extended periods of time
- Strong computer proficiency with Microsoft Office Suite (Word, Excel, Outlook, SharePoint)
- At least 1 - 3 years of relevant work experience
- High School diploma or equivalent