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Process improvement engineer Jobs in Springfield, MA

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Process improvement engineer • springfield ma

Last updated: 2 hours ago

Customer Service Business Process Specialist (Mandarin Speaker)

BinanceChicopee, MA, United States
Full-time

Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery.Manage CS enquiries and tickets, ensuring timely resolution while ... Show more

 • New!

Remote Mechanical Engineer

Micro1Chicopee, Massachusetts, US
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Sr. Process Engineer

Cardinal HealthChicopee, MA
$76,700.00 yearly
Full-time

What Process Engineering contributes to Cardinal Health.Engineering is responsible for performing research and analyses to develop design options for components, products, systems and processes.Pro... Show more

Construction Tenant Improvement Project Manager

Patriot HoldingsSpringfield, MA, United States
Full-time

SMS Construction is seeking an experienced Construction Project Manager with a strong background in commercial tenant improvement (TI) build-outs, property expansions, and capital expenditure proje... Show more

Business Process Analyst

MindlanceSpringfield, MA, US
Full-time

Title: Business Analyst - Advanced Location: Springfield, MA 01111 (Hybrid – 3days onsite 2 days remote) Duration: 6+ Months Must have: Bachelor's Degree Duties: Formulate and define business and/o... Show more

 • Promoted

Lean Continous Improvement Manager

OMG, Inc.Agawam, MA, United States
Full-time

Lean Continuous Improvement Manager.The company values integrity, teamwork, diversity, trust, respect, commitment, and a passion for excellence.OMG operates manufacturing facilities in Massachusett... Show more

Information Software & Process Solutions Business Development Manager

REXELHolyoke, MA, United States
$110,000.00 yearly
Full-time

Information Software & Process Solutions Business Development Manager.We are looking for an Information Software & Process Solutions Business Development Manager to join our Rexel, USA team in Holy... Show more

Manufacturing Engineer

US Tsubaki Automotive, LLCChicopee, Massachusetts, United States, 01022
Full-time

The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service.Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the... Show more

AI Engineer

MassMutualSpringfield, MA, US
Full-time

Job Description AI Engineer | Data Science & AI Engineering Full-Time Hybrid (3 days/per week in office) The Opportunity MassMutual’s AI & Data Science team is seeking a skilled AI Engineer to join... Show more

 • New!

In-Process Inspector

Springfield SpringEast Longmeadow, MA, US
Full-time

Join our dynamic team in East Longmeadow, MA, as an In-Process Inspector with a specific roadmap for a step up to Coiling Apprentice and Coiling Operator! This is an exciting opportunity for indivi... Show more

Database Engineer

MaximusSpringfield, MA, US
$50,000.00 yearly
Full-time

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS080, T2, Band 5 Job-Specific Essential Duties and Responsibilities: - Support the planning, building, de... Show more

 • New!

Electrical Engineer

EastmanSpringfield, MA, US
Full-time

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day.With the purpose of enhancing the quality of life in a m... Show more

Principal Continuous Improvement Engineer

The Judge GroupSpringfield, MA
$120,000.00 yearly
Permanent

Job Title: Principal Continuous Improvement Engineer.Relocation assistance Provided!*.Operational Excellence Director.The Principal Continuous Improvement Engineer is responsible for driving operat... Show more

Principal Process Development Engineer

Cirtec Medical Corp.Enfield, CT, US
Full-time

For over three decades, Cirtec Medical has been a leading outsourcing partner for complex medical devices.We specialize in providing comprehensive solutions for Class II and III devices, from desig... Show more

Performance Improvement Leader

Sealed Air CorporationHolyoke, MA, US
Full-time

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply ch... Show more

Director, Quality & Performance Improvement

Baystate HealthSpringfield, MA, United States
Full-time

Director Of Quality & Performance Improvement.Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a strategic and analytically driven Director of Quality & ... Show more

Lean Continous Improvement Manager

Steel Partners HoldingsAgawam, MA, United States
Full-time

Lean Continuous Improvement Manager.Headquartered in western Massachusetts, OMG is an equal opportunity employer prioritizing the safety of our employees and customers.The company values integrity,... Show more

Performance Improvement Leader

Sealed AirHolyoke, MA, United States
Full-time

Performance Improvement Leader.Sealed Air is seeking a Performance Improvement Leader to champion and drive operational excellence across our Holyoke, MA facility and three additional sites.This hi... Show more

Data Engineer

The Computer Merchant, LtdSpringfield, MA, US
$78.00 hourly
Full-time

JOB TITLE: Data Engineer JOB LOCATION: Springfield, MA/ NYC Hybrid WAGE RANGE*: $78 - 84/ hour JOB NUMBER: 37477090 REQUIRED EXPERIENCE: Bachelor's degree in a relevant field (e.Computer Science, D... Show more

 • Promoted

Security Engineer

MANTECHSpringfield, Massachusetts, US
Full-time

This position will serve as the Assessment & Authorization (A&A) authority for the NGA MC&G CPSTN Digital Twin Pilot effort.You will work closely with the Technical Program Manager (TPM) and DevOps... Show more

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Customer Service Business Process Specialist (Mandarin Speaker)

Customer Service Business Process Specialist (Mandarin Speaker)

BinanceChicopee, MA, United States
19 hours ago
Job type
  • Full-time
Job description

Customer Support Specialist

Responsibilities

  1. Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery
  2. Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements
  3. Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions
  4. Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction
  5. Collaborate with cross-functional teams (e.g., Product) to design and execute CS-related process improvement initiatives
  6. Be responsible for promptly attending to and managing any ad-hoc tasks or issues that may arise from time to time
  7. Evaluate and track the impact of implemented changes to ensure alignment with CS goals and KPIs
  8. Provide training materials, such as CS quizzes, and support knowledge transfer on updated processes and best practices
  9. Assist in organizing and preparing for regular BU and internal meetings
  10. Stay updated on industry trends and customer support innovations to keep CS operations future-ready

Requirements

  • Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders
  • Proficient in office tools, incl. word and spreadsheets (Boffice/Gsuite)
  • Experience in CS operations and SOP management
  • Familiarity with Haodesk systems and internal communication workflows
  • Strong communication, data analysis, problem-solving, and collaboration skills
  • Open to flexible working hours and eagerness to take on new challenges and adapt to change