Job Title
Duties
Manages program components to achieve its strategic benefits and objectives. Tracks, analyzes and develops reports supporting program initiatives. Develops new and innovative approaches to accomplish work and provide enhanced services to meet program goals. To support program activities this position:
Provides advice and guidance on internal policies and procedures in order to meet organizational goals and objectives, e.g. Directives, Records Management, Service Recognition, CASTLE and Awards.
Conducts detailed analysis of administrative programs to review and develop guides and to conduct training for the awards, Financial Disclosure and Length of Service programs. Accurately sort, package and ship Length of Service certificates and pins to appropriate points of contact within the prescribed timelines.
Represents the Service Center as a principal point of contact to provide advice and counsel for responsible program areas, such as awards, Financial Disclosure and Length of Service recognition in the Service Area.
Monitors the processing of on the spot cash and time off awards per the prescribed timeframes. Evaluates programs, develops and conducts briefings and training sessions to ensure that managers and field points of contact fully understand roles and responsibilities.
Works with customers to implement, coordinate, and track statistical information, and to develop tracking tools and generate thought provoking conversations. Supports tracking and analysis of organizational activities which is utilized in forecasting service unit requirements. Tracks and analyzes various position data to identify inconsistencies and/or discrepancies and provide recommendations for resolutions.
Uses a variety of automated tools to complete work assignments.
Ensures compliance with ATO policies in administering program documents. Adhere to the responsibilities as the awards coordinator as defined in the Performance Management HRPM.
Performs other duties as assigned.