Program associate Jobs in Santa Ana, CA

Enterprise Program Coordinator

Anaheim-CL Branch - Anaheim, CA 92808

Overview

Salary Range $34.00 - $41.00 Hourly

Description

Role Overview

The Program & Project Coordinator supports enterprise initiatives by coordinating project activities, maintaining visibility into implementations and operational programs, and ensuring initiatives progress efficiently from planning through delivery.

While this is a remote position, the role supports a team based in California and requires Pacific time zone hours and occasional travel for planning sessions, team collaboration, and key initiatives.

This role works cross-functionally with Mortgage Technology, Operations, Finance, Compliance, Marketing, Analytics, and external vendors to support system implementations, integrations, and strategic initiatives. The position plays a key part in ensuring projects move forward efficiently by maintaining visibility into plans, tracking deliverables, supporting executive reporting, and providing operational and coordination support to the SVP, Programs & Enterprise Operations.

Key Responsibilities

Project & Implementation Coordination

• Support coordination of enterprise initiatives including system implementations, integrations, and vendor-related projects
• Maintain and track project plans, timelines, milestones, and deliverables across multiple initiatives
• Follow up with stakeholders to ensure tasks are progressing and deadlines are met
• Identify, track, and escalate risks, delays, and dependencies

Program Tracking & Visibility

• Maintain centralized dashboards and tracking tools (e.g., Smartsheet, JIRA, or similar)
• Ensure accurate, real-time visibility into project status, priorities, and resource alignment
• Support organization and prioritization of initiatives across departments
• Ensure consistency and integrity of data across reporting tools

Reporting & Executive Support

• Partner closely with the SVP, Programs & Enterprise Operations to support strategic priorities, operational coordination, and execution of key initiatives
• Develop and maintain reports and dashboards using Excel, Power BI, Smartsheet, and JIRA
• Compile status updates, summaries, and performance metrics for leadership
• Assist in preparation of executive presentations, board materials, and operational reporting
• Translate project data into clear, concise insights for leadership audiences

Communication & Cadence Management

• Establish and maintain communication cadence including status reporting, stakeholder updates, and leadership reporting cycles
• Coordinate and facilitate project meetings; document notes, decisions, and action items
• Ensure consistent follow-through on action items and next steps
• Maintain alignment and communication across cross-functional teams

Cross-Department & Vendor Coordination

• Serve as a coordination point between business teams, Mortgage Technology, Analytics, and vendors
• Support vendor implementations and track deliverables against internal timelines
• Ensure alignment between vendor activities and enterprise project plans
• Organize and maintain documentation related to projects and vendor initiatives

Operational & Strategic Support

• Provide ad hoc support to the SVP, Programs & Enterprise Operations on strategic initiatives and operational priorities
• Assist with special projects and evolving business needs
• Support continuous improvement of project tracking, reporting, and communication processes

Preferred Experience

• Experience in financial services, mortgage, fintech, or regulated industries
• Exposure to system implementations, integrations, or enterprise programs
• Experience supporting executive reporting, dashboards, or board materials

Key Competencies

• Project tracking and execution discipline
• Data analysis and reporting accuracy
• Cross-functional coordination and accountability
• Communication and stakeholder management
• Problem-solving and adaptability

Qualifications

Qualifications

• Bachelor's degree or equivalent experience in business, operations, or related field
• 2+ years of experience in project coordination, program support, or operations
• Strong proficiency in Excel; experience with Power BI, Smartsheet, and JIRA preferred
• Excellent organizational, analytical, and time management skills
• Strong attention to detail and ability to manage multiple priorities
• Effective communication and stakeholder coordination skills