Program coordinator • lakeland fl
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The average salary range is between $ 38,356 and $ 69,683 year , with the average salary hovering around $ 47,076 year .
While we may not have an immediate opening, we're always excited to connect with compassionate and driven professionals who are passionate about helping others.
At Complete Care, we believe in healing with heartand we're looking to connect with individuals interested in future Care Coordinator Rehab opportunities. If you thrive in a fast-paced environment, enjoy building meaningful connections, and take pride in delivering exceptional care, we encourage you to apply and stay connected with us.
Position Purpose:
At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.
Summary of Duties:
Executes therapeutic protocols, monitors patient compliance, ensures accurate documentation, supports insurance coordination, and collaborates with administrative and clinical teams to maintain seamless treatment-floor operations.
Therapy Delivery & Clinical Care Support
Deliver provider-directed therapies with precision and safety.
Prepare patients for examinations and explain expectations.
Document all therapies accurately and in real time.
Monitor patient tolerance and escalate clinical concerns appropriately.
Reinforce patient understanding of therapy purpose, expectations, and care progression.
Distribute Durable Medical Equipment (DME) and provide patient training on proper use, safety, and care.
Care Plan Fulfillment & Outcome Support
Ensure patients receive therapies according to provider-prescribed cadence.
Identify care plan deviations and escalate to the Lead Care Coordinator.
Support care plan scheduling through communication with Administrative Care Coordinators.
Documentation & Order Completion
Document all therapy services accurately in the EHR.
Ensure therapy documentation supports billing integrity.
Communicate provider-directed orders (DME, imaging, re-exams) for proper scheduling.
Insurance, Billing & Pre-Authorization Support (Clinical Coordination)
Verify accurate patient insurance information during patient visits.
Escalate missing or unclear authorizations to Administrative Care Coordinators.
Support billing integrity through complete and timely documentation.
Identify authorization barriers impacting care and communicate appropriately.
Compliance, Production & KPI Alignment
Monitor patient attendance and escalate compliance gaps.
Support KPI goals linked to therapy throughput and care plan adherence.
Participate in team huddles and workflow discussions.
Team Collaboration & Clinic Support
Collaborate with Administrative Care Coordinators, Lead Care Coordinator, providers, and imaging teams.
Assist clinic operations during high-volume moments.
Support unified patient care and interdepartmental teamwork.
Clinic Culture Expectations
Model Conscious Leadership behaviors (ownership, curiosity, empathy).
Demonstrate professionalism, patience, and emotional intelligence.
Promote a unified, patient-first environment.
Skills & Competencies
Strong communication and patient engagement skills.
Attention to detail and consistency in therapy delivery.
EHR and documentation proficiency.
Team-oriented mindset and adaptability.
Experience Requirements
Preferred:
12 years of rehab, therapy, or patient support experience.
EHR documentation experience.
We will train patient-centered candidates demonstrating reliability and professionalism.
Clinic hours:
Monday: 8:00 AM 11:00 AM, 3:00 PM 6:00 PM
Tuesday: 12:30 PM 7:00 PM
Wednesday: 8:00 AM 11:00 AM, 3:00 PM 6:00 PM
Thursday: 12:30 PM 7:00 PM
Friday: 7:00 AM 1:00 PM
Your Well-Being Matters to Us Available to full-time employees At Complete Care, we are committed to supporting your health, financial security, and overall well-being. Our benefits include:
Background Check Requirement:
Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link:
Join the Complete Care Family
If you're ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Care is the place for you. Join us in making a difference in the lives of our patients every day.
Complete Care proudly provides equal employment opportunities to all individuals regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
