Program coordinator Jobs in Tacoma, WA

Position Summary

Please note: This is position is open until filled. Priority Consideration will be given to application received by 5:00 p.m. on Monday, December 9, 2024.

The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world. The Pierce College District is committed to being an anti-racist institution; to truly be anti-racist we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college.

The Campus Safety Office Program Coordinator provides customer service to students, employees and the general public while maintaining communication with Campus Safety Officers. Under general supervision, the Program Coordinator performs work using knowledge and experience specific to the program, and is responsible for processing and maintaining a variety of records and associated databases in support of reporting, budgeting, parking permit and ticket processing, key/access card tracking and issuance.

Other duties and responsibilities include maintaining the Drivers Safety Program, conducting background investigations, assisting with the implementation and visitor management, lost and found items, and training. Responsible for general clerical duties including, but not limited to, managing paperwork, handling department mail, data entry, making copies, ordering supplies, and scheduling equipment. As the Campus Safety Office Program Coordinator, the incumbent is entrusted with assisting in managing all aspects of the Pierce College District’s Clery and Fire Safety Programs.

This position requires regular and consistent attendance. This position may be eligible for occasional telework.

About the District

Pierce College is a high-performing, mission-driven, data-informed, student-focused district committed to equity, diversity, and inclusion. For 55 years, Pierce College has developed a national reputation for academic excellence and support services to ensure student success. The district is proud of the many awards and recognitions it has received. Pierce College is an Achieving the Dream Leader College of Distinction and was the 2017 recipient of their prestigious Leah Meyer Austin Award, given for measurable improvements in student outcomes.

Named as a Top 5 Finalist and a Rising Star for the 2019 Aspen Prize for Community College Excellence, Pierce College Fort Steilacoom was recognized for exceptional achievements in student learning, certificate and degree completion while in community college and after transferring to a four-year institution, employment and earnings rates after graduation, and access for and success of minority and low-income students. Pierce College District was named as a Top 10 finalist for the 2021 Aspen Prize and a Top 25 for 2023.

Pierce College at Fort Steilacoom

Located on a beautiful 140-acre site adjacent to a 340-acre community, recreational park, and Waughop Lake. Want a feel for our District, take a peek with !

Pierce College at Puyallup

Located on an expansive site with 125-acres of wooded land including modern facilities and beautiful hideaways.

Pierce College at JBLM

Located at the Joint Base Lewis-McChord military sites, serving many of our military and active duty families serving our country.

Our colleges enjoy a strong presence in the communities in which they serve and participate in numerous partnerships with business, community, government, and educational organizations.

Essential Functions

The Program Coordinator will perform their duties while actively supporting Pierce College's integrated institutional values and core themes in the advancement of the Pierce College Emergency and Preparedness programs including, but not limited to:

• Actively advance Pierce College's goals for equity and inclusion to provide access and support for our diverse community of learners.

The following represents a variety of the responsibilities assigned to the person in this position. The examples represent typical work but are not intended to be inclusive of all duties required for this position.

Program Management:

• Vendor/Contracts: Maintain Department of Licensing (DOL) Vehicle/ Vessel Inquiry (IVIPS) contracts in order to search IVIPS records for vehicle registration information, maintain spreadsheet of vehicle inquiries as required by D.O.L.
• Process Parking Tickets : Match permit and IVIPS data to ticket recipient; maintain ticket information electronically; add/remove charges on student records and update older tickets in data program as payments are received
• Parking Appeals: Schedule appointments for appeal; review applicant’s history of infractions; provide applicant packets for Parking Appeals Committee.
• Safe Driver Program Management (in accordance with state rules): Issue Safe Training Driver links to applicants; provide forms, monitor background check; submit tests out for official scoring; post approved and certified drivers after files are approved by District Campus Safety Director.
• Access Card Management: Program Access Cards for employees and Vet Tech students and adjust system settings as appropriate; run activity reports upon request, unlock/lock doors upon request.
• Key Management: Process key order requests for employees and maintain employee key assignment data utilizing Key Wizard key database; update room locations and associated key information upon changes in physical plant structure and building renovation, maintain key storage safe; issue/monitor contractor key sets and contractor access cards, monitor weekly checklist of key and key-card holders for overdue key and access card returns; consult with a variety of vendors regarding keys and door hardware,
• Accident Reports: Scan copies to Human Resources and District Health and Safety Office; scan, save and track accident information
• Persons of Interest: Maintain files and spreadsheet for quick reference.
• Lost and Found: Process and maintain inventory of found items; attempt to make contact with and return property to rightful owners.
• Inventory: Order and maintain office inventory including, but not limited to: Safe Driver supplies, annual parking permits, access cards, etc.; process billing for miscellaneous vendors, process purchase requisitions and vouchers; maintain monthly spreadsheet of purchases in order to reconcile monthly purchase card expense report; initiate transfers through accounting department, charging back fees to other departments for all security background checks requested through the Pierce College district
• Fuel Card Statements: Provide monthly fuel records, spreadsheets and compile an annual Gas Emissions Report.
• Record Retention: Follow state guidelines for records retention schedule and processing; update and maintain Campus Safety protocols, procedures, and comminutions.

Customer Service:

• In support of students, employees, and the public: issuing parking permits, carpool passes, temporary passes, campus guides, key request cards, access card applications, incident statements, accident report forms, hazard forms, and tort form information
• Explain parking procedures to new students and employees.
• Maintain up to date knowledge of FERPA and related legislation and apply to departmental activities/procedures to protect the confidentiality of the student
• Answer and or route calls.
• Provide relevant college and Campus Safety department assistance and information to the college community (students, employees and visitors).

Special Assignments:

• Participate in committees and task forces to ensure collaboration on reducing barriers and advancing equitable access, opportunity, and success.
• Other duties as assigned.

Qualifications

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

The qualified candidate will have 1 or more of the following experiences and/or education:

Required Education:

• High School Diploma or General Education Development (GED).

Required Experience :

• Two (2) years' experience providing exceptional customer service.
• Experience establishing and maintaining complex electronic and/or manual file systems or database files.

Special Requirements:

• The successful candidate must consent to and pass a criminal background check after a conditional offer of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability to perform in this position.

Required Competencies: Knowledge, skills, abilities, traits and characteristics:

Accountability & Dependability:
Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight by:

• Arriving for work on time and following instructions, policies, and procedures; meeting productivity standards, deadlines, and work schedules; acknowledging responsibility for mistakes and taking appropriate steps to make corrections.
• Meeting expectations without making excuses.
• If problems arise with co-workers, address the issues promptly with the supervisor’s assistance, when appropriate.

Personal Integrity:
Earns others’ trust and respect through consistent honesty and professionalism in all interactions by:

• Respecting the opinions and assessments of others.
• Maintaining confidentiality during investigations and personnel matters; communicating truthfully.

Teamwork:
Promotes cooperation and commitment within a team to achieve goals and deliverables by: Knowing, respecting and supporting teammates’ work.

• Helping teammates who need or ask for assistance.
• Encouraging team unity through sharing information and expertise, working together to solve problems and putting team success first.
• Supporting fair treatment and equal opportunity for all.

Relationship Building:
Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect by:

• Maintaining an open, approachable manner and treating others fairly and respectfully. Preserving others’ self-confidence and dignity and showing regard for their opinions.
• Seeking to resolve confrontations and disagreements constructively; focusing on the situation, issues, or behaviors, rather than the person.
• Demonstrating a balance between building rapport and getting the work done.

Critical Thinking & Problem Solving:

• Thinks in terms of desired outcomes, not just reactive, quick solutions.
• Finds ways to turn the ideal into reality; can discuss and project the aspects and impacts of issues and decisions.
• Shows insight into the root-causes of problems; generates a range of solutions and courses of action.
• Ability to learn, to reason, to think creatively, to make decisions, to solve problems, devise and implement action plans.

Adaptability and Flexibility:
Adapts to changing business needs, conditions, and work responsibilities by:

• Responding positively to change, embracing and using new practices or values to accomplish goals and solve problems.
• Coping well and helping others deal with the ongoing demands of change; seeing and showing others the benefits of change.
• Recovering quickly from setbacks and finding alternative ways to reach goals and objectives.

Stress Management:
Maintains composure in stressful or adverse situations by:

• Handling workloads, competing demands, changing assignments, interruptions and distractions with a positive attitude.

Attention to Detail:
Diligently attends to details and pursues quality in accomplishing tasks by:

• Performing tasks thoroughly with care and ensuring completeness; acquire, organize and maintain data, interpret and communicate ideas.
• Ability to access, evaluate, and apply information from a variety of sources, tools, and contexts, and adapt to changing technologies.
• Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.

Customer Focus:
Builds and maintains customer satisfaction by:

• Seeking ways to improve service delivery.
• Assessing the quality of services from the customer’s point of view; recognizing adverse customer reactions and developing better alternatives; emphasizing a team approach to providing great customer service.

Tact:
Diplomatically handles challenging or intense interpersonal situations by:

• Working through difficult or awkward interpersonal situations in a positive and professional manner.
• Possessing and exercising excellent communications skills (including communication clarity and frequency, effective listening, providing feedback and assertive communication).

Communication:

• Listens accurately and actively as well as communicates clearly and effectively with individuals and groups.
• Communicates clearly and effectively in writing maintaining proper usage and grammar, and is able to review and critique the work of others.

Equity and Belonging:

• Exhibit tolerance of others.
• Recognize the value of cultural, ethnic, gender, and other differences.
• Understand the differences in and responds appropriately to others in the workplace.
• Demonstrate trust in, sensitivity to, and mutual respect of others
• Recognize and manage personal biases.

Application Process

To be considered for this position, applicants must

• Meet the required qualifications as outlined in this announcement.
• Complete the online application profile and apply for the specific job opening at: https://www.pierce.ctc.edu/hr
• Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. (Cover Letter)
• Upload (attach) detailed résumé of all educational and professional experience. (Résumé)
• Transcripts are not required in order to apply for this position; however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education and/or coursework. Please note: Certain positions require specific levels of educational attainment such as a post-secondary degree, licensures or certifications. In order to evaluate applicant materials to determine if the minimum qualifications are met, information regarding your education and experience should be included in your application materials.Applications without transcripts attached, may receive notification that their application materials are incomplete. If you receive a notice and information has been provided elsewhere in your applications materials, please disregard. (Unofficial transcripts acceptable for application process; official transcripts required upon hire). (Transcripts)
• Upload (attach) a list of at least three (3) professional references with names, telephone numbers, and e-mail addresses. One of which must be your current or most recent supervisor. Letters of recommendation will not be accepted. (References)
• Provide a response to the following question. (Supplemental Question)
• How do you incorporate equity, diversity, inclusion and belonging in your emergency preparedness efforts? Please limit your response to a maximum of 500 words.

Please Note

To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date.

All correspondence regarding your application status will be sent to the email address associated with your SCHOOLJOBS.COM account. Please make sure to check your spam folder periodically, in the case of an automated, incorrect delivery.

Terms of Employment:

This is a full-time (40 hours per week) classified, over-time eligible position with Pierce College Fort Steilacoom campus. This position is permanent after serving a minimum six-month probationary period. The primary work location will be at Pierce College Fort Steilacoom campus. Occasional travel to Pierce College campuses and/or sites may occur. Work hours are typically between 8:00 a.m. and 5:00p.m. Monday through Friday with occasional evenings and weekend work, and occasional travel as required. This position may be subject to reassignment between campuses or sites. This position requires regular and consistent attendance and may be eligible for occasional telework once the incumbent is established in the position.

Salary & Benefits:

The starting salary range of this position is $3,811.00--$4,517.00 a month (dependent upon qualifications), with annual periodic increments up to $4,632.00 per month. However, your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long-term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided.