Program manager Jobs in Cleveland, OH

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as the Talent Program Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

The Talent Program Manager will play a pivotal role in managing MMA’s talent streams and programming. The Program Manager will optimize and support multiple talent-related programs and systems, maintain key vendor relationships, and support the overall talent strategy to attract, develop, and retain top talent across the organization. This change management focused, hands-on role will champion MMA’s talent initiatives and innovative technologies new and existing, to propel MMA into a best-in-class talent organization.

Key Responsibilities:

Talent Development, Succession & Performance Programs:

• Act as a primary point of contact for Talent Review process, assist MMA CEOs and HR Leadership in executing process

• Lead succession planning efforts by updating materials and coordinating communications

• Oversee the administration of talent assessments and performance management tools.

• Facilitate key talent development training sessions (e.g. "Leading @ MMA - Building Team" and "Interview for Success")

• Manage nomination and facilitation processes for mentoring programs (e.g. MentHR)

• Provide thought partnership to CHRO in Marsh-led talent deliverables (e.g. Marsh Ops Talent decks)

• Promote Leadership Framework

Talent Acquisition Systems & Vendor Management:

• Serve as the primary point of contact and administrator for talent acquisition platforms including Phenom, LinkedIn Recruiter, Omnia, ProfileXT, HireRight background checks, Glassdoor, Handshake, and ZoomInfo Talent

• Manage license requests, renewals, user access, and troubleshooting for TA systems

• Maintain and update user guides and provide training to internal stakeholders

• Collaborate with vendors and internal teams to optimize system usage and resolve issues

Talent Acquisition Operations & Coordination:

• Facilitate monthly and quarterly recruiter and TA manager calls, including agenda creation, invitations, and facilitation

• Manage TA Teams group membership and maintain current documentation

• Support national recruiting agreements and update job posting templates in alignment with branding

• Coordinate participation in career fairs and external recruiting events

• Track and report on recruitment metrics such as applicant volume and new hire survey results

• Liaise with Marsh to problem-solve Workday recruiting issues and improvements

Employment Branding & Surveys:

• Collaborate closely with employment branding partners to drive initiatives and share quarterly metrics

• Own the administration and communication of internal and external surveys including New Hire Employment Survey, Top Workplaces survey, and All Colleague Survey

• Manage relationships with survey vendors and ensure timely distribution and results communication

Intern Programming & Early Career Initiatives:

• Coordinate intern programming resources group calls and manage intern competition logistics

• Administer scholarship programs and related fees

• Support early career engagement through collaboration with relevant teams

Additional Responsibilities:

• Maintain HR strategy and best practices decks, ensuring alignment with organizational goals

• Assist with acquisitions when necessary and maintain acquisition toolkit

• Respond to regional inquiries related to HR data and analytics tools such as PowerBI

• Manage internal communication channels and groups related to talent programs

• Occasional travel required

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s degree in Human Resources, Business Administration, or related field

• 7+ years of experience in talent acquisition, talent management, or HR program management

• Strong project management skills with the ability to manage multiple initiatives simultaneously and quickly

• Experience with talent acquisition systems (Phenom, LinkedIn Recruiter, HireRight, etc.) and HR technology platforms

• Excellent communication and interpersonal skills to collaborate with internal teams and external vendors

• Positive change-management mindset and ability to navigate associated challenges

• Ability to analyze data and generate reports to inform talent strategies

• Detail-oriented with strong organizational skills, proactive problem solver and self-starter

Preferred Skills:

• Experience with Smartsheet, Qualtrics, Power BI preferred

• Strong command of Excel, Powerpoint, Teams, and learning new technologies

• Knowledge of talent development frameworks and succession planning

• Ability to facilitate training sessions and manage group communications

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering

• Tuition reimbursement and professional development opportunities

• Remote work

• Charitable contribution match programs

• Stock purchase opportunities