Purchasing • denton tx
The Client Services Representative will manage and communicate with customer accounts, ensuring service level agreements (SLAs) are met.This role involves preparing and maintaining status reports, ...[internal_linking.show_more]
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The Client Services Representative will manage and communicate with customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with day-to-day tasks. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients. YOUR TASKS Inventory Management & Control:
Create deliveries daily and monitor order processing.
Monitor stock availability to ensure timely order clearance.
Support the account and purchasing team to troubleshoot order issues.
Manage inventory updates, customer return cases, and inbound planning.
Coordinate return shipments (e.g., create return labels).
Client Issue Resolution:
Communicate with customers on order status and expected delivery dates for both domestic and international order shipments.
Prepare and maintain status reports for the client, management, and internal communications.
Oversee customer accounts to ensure SLAs are met.
Weekly and Monthly Key Performance reporting
Assist the Account Manager in providing data, advice, and resolving problems.
Review and coordinate any customer corrective actions raised and ensure closure in a timely manner
Process Optimization & Documentation:
Business Reviews & Client Consultation:
Participate in business reviews with the customer.
Create and maintain any additional reports as required by the customer
Provide support & reporting to the account team for the monthly billing cycle
Operational Leadership & Oversight
Work closely with operations to ensure program requirements are met.
Abide by all company safety and hygiene regulations
Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment
This job description is not intended to be a comprehensive list of duties and responsibilities, the Company reserves the right to change or modify the job description at any time, with or without notice.
YOUR PROFILE
At least two years of Customer Service Experience
At least 2 years of experience using Microsoft Office; intermediate to advanced level experience in Excel required
High School Diploma or equivalent; college degree preferred
Must display initiative and flexibility to work in a fast-paced, changing environment
Preferred Qualifications / Skills:
Microsoft Office experience in PowerPoint and Power BI
3PL, Supply Chain, Logistics, or similar experience preferred
SAP knowledge
Project management experience
Strong organizational skills
Solid analytical ability
Strong verbal and written communication skills
Effective management of time and multi-tasking
Ability to work independently and with others
WE OFFER
Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.
EOE Protected Veterans/Disability
