End User Computing Manager
HII's Mission Technologies division has an opportunity for a End User Computing Manager to join our team in Springfield, VA. The End User Computing Manager provides strategic and operational leadership for all end-user devices, ensuring their security, performance, and lifecycle management. This role drives a proactive, forward-looking approach to endpoint services, continually improving reliability and user experience.
You will lead a team of about ten desktop administrators, overseeing daily support operations and ensuring timely, professional handling of incidents, requests, and escalations. You will translate organizational needs into effective support practices while guiding the team in delivering high-quality technical assistance, troubleshooting, patching, and device management across a global enterprise.
Essential Job Responsibilities include anticipating evolving business and technology needs, identifying opportunities to enhance endpoint security, streamline software delivery, and improve device compliance and visibility. You work closely with IT Operations, cybersecurity, and engineering teams to ensure alignment with enterprise architecture and security requirements, while enabling a seamless and productive end-user environment.
In addition, you will build and develop a high-performing team through mentorship, coaching, and performance management, promoting a culture of accountability, innovation, and customer focus, to ensure staff are equipped to support current operations and future growth.
Minimum Qualifications include 7+ years of progressive hands on experience administering and troubleshooting Enterprise IT systems, tools, and services. 3+ years leading and managing Enterprise IT teams. Prior experience and demonstrated expertise in the following; leading personnel, managing tasks, tracking statuses, and optimizing processes across a geographically distributed IT team. Developing, managing, and documenting service-oriented processes such as Incident Management, Problem Management, Request Management, and Knowledge Management. TS/SCI clearance required with ability to obtain Poly.
Network Communications 2: $94,352 - $119,926 Network Communications 3: $108,355 - $132,789
Meet HII's Mission Technologies Division. Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense the data evolution - by accelerating a breadth of national security solutions for government and commercial customers.