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TITLE: Grocery Center Operations Coordinator II

DEPARTMENT: Grocery Services, Operations

REPORTS TO: Manager, Grocery Services Operations

LOCATION: 1921 San Pablo Avenue, Oakland / 730 Polk Street, San Francisco

BENEFITS: No

STATUS: Union,On Call, Non-Exempt

SUPERVISES: Volunteers

CLASSIFICATION: Service Workers

POSITION SUMMARY:

Working in conjunction with the Manager, Grocery Services Operations, The Grocery Center Operations Coordinator II is responsible for leading Grocery Center volunteers to maintain an adequate stock and delivery of quality assured products in the Grocery Center

QUALIFICATIONS REQUIRED:

• Previous successful work experience as a Logistics or Inventory Coordinator in a warehouse or grocery store, handling and storing perishable and non-perishable food items
• Ability to communicate effectively, primarily liaising with clients, volunteers and other operational departments
• Attention to detail, organizational skills, and strength in multitasking
• Excellent communication skills both written and verbal.
• Ability to speak, read and write English to facilitate communication
• Flexible schedule with the ability to work at the SF and Oakland locations, occasional nights, weekends and holidays

QUALIFICATIONS DESIRED:

• Supervisorial experience
• Experience working with Volunteers
• Experience with Computrition software
• Food Safety Certification
• Forklift Certified
• Bilingual English/Spanish

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Maintain adequate quantities of food on shelves for shoppers at the Grocery Center
• Must be able to organize personnel, and assist with training, while also organizing tasks and inventory with a focus on proper procedures for handling and packaging food
• Create and foster a positive volunteer experience by ensuring volunteers remain engaged in productive tasks
• Update volunteer roster as needed when receiving communications from volunteers
• Must be able to work as part of a team in a fast paced environment, communicating effectively with both colleagues, volunteers and clients and following verbal and written instructions
• Maintain inventory according to food safety guidelines, including first-in-first-out (FIFO) method
• Inspect incoming produce orders and assign volunteers to sort according to GC guidelines
• Monitor refrigerator and freezer temperatures and condition of other equipment
• Maintain clean warehouse environment according to schedule and ensure volunteers clean and sanitize work surfaces before and after use
• Assist in warehouse organization
• Assist in order planning and inventory
• Serve as backup to place orders with purchasing department and vendors as needed
• Serve as backup to receiving team
• Other duties as assigned

POH COMPETENCIES:

• Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
• Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed
• Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues
• Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues
• Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations
• Ethical: Honest, accountable, maintains confidentiality
• Well Organized: Information organized and accessible, maintains efficient work space, manages time well
• Strong Communicator: Excellent verbal and written communication skills
• Technical Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology
• Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative
• Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of job, incumbent is occasionally required to stand for long periods of time and move; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee will must bend, stoop and lift and/or move up to 50 pounds unassisted on a regular basis. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: The noise level in the work environment will consistently vary from moderate to loud. The work environment will be ever changing with volunteers, clients and staff members all sharing limited space and working together in the Grocery Center. The work environment will consistently have wet floors, temperature extremes, moving objects and loud noises