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Job Title: SAP S/4HANA OTC Functional Lead (Order-to-Cash) Overview / Summary: We are seeking an experienced SAP S/4HANA Functional Lead to oversee Order-to-Cash (OTC) processes, including order management, pricing, invoicing, and billing. This role is responsible for driving functional design, ensuring end-to-end quality across implementation phases, and enabling efficient sales execution and revenue processes. Key Responsibilities: Own end-to-end OTC design including order management, pricing, delivery, billing, returns, and customer service processes Define and enforce standardized sales processes while managing approved regional variations Establish and monitor OTC KPIs such as order cycle time, billing accuracy, and dispute resolution timelines Lead solution design for sales documents, pricing procedures, billing processes, and credit/debit flows Collaborate with Finance to ensure alignment with revenue recognition, tax, and compliance requirements Create and review functional specifications for enhancements, integrations, and outputs Coordinate with cross-functional teams including Finance, customer data governance, and portal integrations Validate end-to-end system integrations (EDI, middleware, tax engines, payments) Define reporting requirements and ensure controls, audit trails, and approval processes are in place Partner with security teams on role design and segregation of duties Lead UAT strategy, execution, and defect resolution for OTC processes Oversee data readiness including customer master, pricing conditions, and transactional data migration Define and execute cutover activities and support go-live readiness Lead hypercare activities and post-go-live stabilization Support change management by reviewing training materials and driving user adoption Act as SME for OTC design decisions and manage stakeholder communication, risks, and dependencies Required Qualifications: Bachelor’s Degree 7–12+ years of experience in sales operations/OTC and/or SAP Sales functional leadership 1–2+ years of SAP S/4HANA implementation experience (or ECC to S/4HANA transformation) with OTC ownership Strong knowledge of pricing, order management, delivery, and billing processes SAP S/4HANA Sales functional expertise with understanding of configuration impacts Experience leading UAT and managing quality gates Integration awareness (EDI, middleware, tax/payment interfaces) Strong cross-functional collaboration with Finance, Supply Chain, and data teams Ability to drive fit-to-standard decisions and manage scope effectively Strong communication skills for executive-level reporting and decision-making Experience with Settlement Management/Rebates, Output Management (BRF+), and Fiori apps Exposure to SAP SD/VMS processes and system integrations Experience with complex pricing structures What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. #LI-Hybrid #LI-AA1