Traffic Dispatcher (Systems Operator I - Trainee)
GFT is seeking a full time Traffic Dispatcher (Systems Operator I - Trainee) for the Regional Traffic Management (TMC) Center in the New York State Department of Transportation (NYSDOT) Region 3 office located in Syracuse, NY. This position requires onsite regular attendance at the Syracuse, NY office.
As a Traffic Dispatcher, you will play a key role in ensuring roadway safety and mobility by monitoring traffic conditions, responding to incidents, and dispatching NYSDOT help trucks for routine and emergency situations. This role involves call-taking, real-time data entry, and the use of Microsoft applications and web-based systems to maintain accurate records, deploy messaging via VMS boards, and provide timely travel information to the public.
In this capacity, the successful candidate will be responsible for the following:
- Call-taking and data entry into various computer logs and record keeping software using Microsoft applications (SharePoint, Outlook, Excel, Word, etc.).
- Monitoring traffic cameras installed along the road network for declaring and responding to traffic incidents in a timely manner.
- Deploying messaging and monitoring VMS (Virtual Message System) boards.
- Dispatching NYSDOT help truck crews for routine and emergency traffic situations.
- Monitoring & reporting over-height vehicle detection alerts, construction work zones and roadway closures.
- Dispatching & reporting traffic signals malfunctions and highway maintenance calls.
- Monitoring & entering information into web-based traffic information systems and mapping sites for travel convenience and alerts.
- Pro-actively monitoring "hotspots", work zones, motor vehicle accidents, weather conditions, and special events.
- Performing record keeping tasks, computer entries, complete daily reports and quality control/assurance checks.
- Other duties as necessary.
Featured benefits include a comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance. There is also a tax-deferred 401(k) savings plan, competitive paid-time-off (PTO) accrual, tuition reimbursement for continued education, commitment to professional development, access to training programs, and incentive compensation for eligible positions.
At GFT, we innovate where transportation, water, power, and buildings converge. We measure our success by the strength of our relationships that's why we're the employer of choice for 5,000+ of the industry's brightest engineers, planners, architects, inspectors, designers, and more. Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century's experience, together we're building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives.