Shift manager Jobs in Chicago, IL

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

As a Chick-fil-A Millennium Park Team Member, you will be working at one of only 2 flagship Chick-fil-A locations in the country. It is our job to represent Chicago well through providing professional Chick-fil-A hospitality experience to those who have never encountered it before and exemplify it for those who have.

We are committed to providing a positive and supportive work environment that curates personal and professional growth.

Key Responsibilities:

1. Leadership and Team Development:

- Lead and motivate a team of team members, setting a positive example through your work ethic, attitude, and dedication.

- Provide ongoing coaching, training, and feedback to team members, fostering their personal and professional growth.

- Identify individual strengths and areas for improvement, and create development plans to enhance team members' skills and performance.

2. Operational Excellence:

- Ensure smooth operations by effectively managing daily activities, including opening/closing procedures, inventory management, and shift scheduling.

- Uphold Chick-fil-A's high standards for food quality, safety, cleanliness, and customer service.

- Collaborate with other leaders to implement process improvements and achieve operational goals.

3. Guest Satisfaction and Experience:

- Foster a culture of exceptional customer service, ensuring guests receive personalized attention and a memorable dining experience.

- Resolve guest inquiries, concerns, and complaints promptly and effectively.

- Continuously seek opportunities to enhance the guest experience through innovative ideas and best practices.

4. Personal and Professional Growth:

- Take ownership of your own personal and professional development by actively seeking opportunities to expand your skills and knowledge.

- Participate in training programs and workshops to enhance leadership abilities, operational expertise, and business acumen.

- Stay informed about industry trends, customer preferences, and Chick-fil-A initiatives to drive business growth.

5. Collaboration and Communication:

- Foster a collaborative and inclusive work environment, promoting effective communication and teamwork among team members.

- Collaborate with other leaders and departments to ensure smooth operations and seamless execution of business initiatives.

- Act as a liaison between team members and management, relaying feedback, concerns, and suggestions for improvement.

Qualifications and Skills:

- Demonstrated leadership experience, preferably in a restaurant or hospitality environment.

- Excellent communication and interpersonal skills to effectively interact with team members, guests, and management.

- Strong problem-solving abilities and the ability to make sound decisions in a fast-paced environment.

- Proven track record of achieving operational excellence and driving results.

- Passion for personal and professional growth, with a proactive attitude towards skill development.

- Flexibility to work various shifts, including weekends and holidays.

At Chick-fil-A, we believe in investing in our team leaders' personal and business growth, providing them with opportunities to develop their skills and advance their careers. Join our team and become part of a supportive community where your leadership abilities and dedication to excellence are valued and rewarded.

Must have working availability that aligns with the needs of the restaurant * Must have a growth mindset and desire to improve and embrace feedback * Must have a proven track record of reliability * Must exhibit great hospitality skills * Must have at least one year of previous leadership experience