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YWCA of Lubbock Job Description IT Support Technician Job Summary:

• The IT support technician provides remote technical assistance to end-users to troubleshoot and resolve computer hardware, software, network, and server-related issues.
• These responsibilities will require you to maintain customer satisfaction, respond and resolve technical issues timely, and assist leaders in proactively identifying future system challenges.
• This position also assists in analyzing current systems and assets, recommending and implementing solutions and upgrades, and providing IT related training to staff.
• Essential Job Responsibilities Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and solutions.
• Work closely with network design vendor to assure security and update of all technology systems.
• Maintain and coordinate all internet, computer and telephone system services.
• Install selected software and hardware products.
• Perform routine maintenance of all computers and telephones.
• Track and maintain hardware and software inventory.
• Repair hardware as necessary and work closely with service vendors and users to ensure uninterrupted service.
• Act as the primary liaison between the company and all internet and telephone service providers.
• Help create and manage all server user accounts and Office 365 user accounts.
• Provide desktop and network support by providing technical assistance and advice to users as needed.
• Train employees to use software and hardware, troubleshoot issues, and provide technical support when needed.
• Recommend changes in software and hardware to improve systems for end users.
• Analyze processes, technologies, and vendors to find areas for improvement.
• Research and evaluate emerging technologies, hardware, and software.
• Assist in website development and support.
• Assist in special projects as assigned.
• Be "on-call" for periods as assigned by manager or CEO.
• Other duties as assigned.
• Job Qualifications Understanding of services provided to the YWCA of Lubbock such as fiber optics, internet phone system.
• Technology hardware and software competency.
• Analytical skills, including process description, logic, problem diagnostics, and problem-solving.
• Training in fundamental hardware and software support through education or experience.
• Present self professionally in appearance and mannerism at all times.
• Pass a criminal history background check and FBI fingerprint check.
• Very strong communication skills, both written and verbal.
• Ability to relate well with a variety of populations.
• Flexibility to work irregular hours from time to time, including evenings or weekends.
• Be able to travel to different locations in Lubbock throughout the day to service technical issues.
• Learn and support the YWCA mission, vision, and policies to meet the goals of the organization without compromise.

Experience Education:

• Bachelor’s Degree or related experience (Preferred) Experience: 2 years (Preferred) Experience in troubleshooting, windows, basic networking, computer hardware Physical Requirements The physical demands described here are representative, though not comprehensive, of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly sit, stand, bend, crouch, stoop, walk, climb stairs, use hands and fingers, reach with hands and arms, feel, talk, hear, and see.
• Must be able to regularly lift and move items over 25 pounds.
• Work on a computer up to eight hours a day.
• Occasionally work at outdoor and indoor events for extended periods of time.
• Work Environment The work environment characteristics described here are representative, though not comprehensive, of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.
• Noise level varies between quiet and loud.
• Pace varies between deliberate and fast.
• Outdoor climate varies between cold and hot, including conditions such as wind, dust, and precipitation.
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