Software Jobs in Columbia, MO

Salary: $47,840 - 56,160 per year

Requirements:

• Associates Degree in a related field and 2-5 years of networking experience, or equivalent work experience may substitute on a year-for-year basis
• 1-2 years of help desk experience
• Proficient in communicating technical information to non-technical personnel
• Skilled in installing, configuring, and maintaining personal computers, networks, and related hardware and software
• Knowledgeable about computer and network security systems, applications, procedures, and techniques
• Capable of identifying and resolving computer system malfunctions and operational issues
• Strong organizational skills with the ability to prioritize tasks
• Excellent verbal and written communication abilities
• Eager to learn and support new systems and applications
• Familiarity with Microsoft 365 Apps for Enterprise is preferred
• Basic understanding of SharePoint in the Cloud is a plus
• Basic PowerShell knowledge is advantageous
• A+ Certification is a benefit
• Knowledge of Excel, including VB scripting, is a plus
• Ability to work independently and collaboratively in a team environment
• Good organizational and decision-making capabilities
• Capable of managing multiple tasks in a fast-paced setting

Responsibilities:

• Provide technical support and problem resolution to end-users using the BMC Track-It! ticketing system, e-mail, chat, and phone
• Investigate end-user issues to identify their origin and determine suitable solutions; test and implement fixes
• Administer end-user workstations while supporting activities on Microsoft Windows-based LANs and Azure Active Directory Domain Services, including remote locations
• Install, configure, and maintain end-user workstations, Azure Host Pools, Azure Cloud Servers, Windows networks, file servers, network cabling, and related equipment
• Perform software and application installations and upgrades primarily through Remote Help
• Log necessary customer and problem information in the Track-It Ticket System; update ticket status with detailed journal entries and close tickets with comprehensive resolutions upon completion
• Coordinate the timely repair of PC equipment under third-party vendor maintenance agreements
• Assist IT personnel with hardware inventory management, warranty claims, software licensing, and equipment decommissioning
• Develop and deliver training sessions for system users on operating systems and applications; support end-users in maximizing network usage
• Maintain confidentiality regarding information processed, stored, or accessed on the network
• Assist end-users at our Headquarters in Columbia, MO, and globally
• Conduct computer orientation for new and existing end-users
• Help IT personnel create materials for end-user FAQ lists and maintain documentation and procedures
• Collaborate as a team member, contributing to discussions and process improvement initiatives
• Perform other related duties as assigned

Technologies:

• Active Directory
• Azure
• Cloud
• Excel
• Hardware
• Support
• Microsoft 365
• Network
• PowerShell
• Security
• SharePoint
• Windows
• Office 365
• LAN

More:

We are a committed employer offering a full-time position focused on maintaining and monitoring end-user workstations and enhancing productivity in both on-premises and cloud environments. Our role requires various maintenance and software installation tasks as well as user support and training to ensure optimal network performance aligned with company standards. This role is based in Columbia, MO, and provides opportunities for global collaboration. We offer a competitive salary of $23.00 - $27.00 per hour, a comprehensive benefits package that includes health insurance, retirement plans, tuition reimbursement, and more, along with a supportive work environment fostering teamwork and growth.

last updated 18 week of 2026