Job descriptionJob Title: Implementation Analyst
Duration: 6-12 months
Location: Hybrid Jacksonville, FL Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Skills :
Implements FIS imaging and payments solutions (ImageCentre, DirectLink, Orbograph, Voyager, Host Integration, API) for banking and financial institution clients
Serves as both Project Manager and Technical Analyst on small projects; Technical Analyst on large multi-product engagements
Client-facing role requiring strong communication, solutioning, and stakeholder management skills
Must work US business hours and provide after-hours & weekend support for newly implemented clients for a minimum of 2 weeks post go-live
Up to 25% travel to client sites for installation, training, and go-live support (travel requirement varies by assignment) Functional & Domain Knowledge
Strong financial industry and items processing domain knowledge
Understanding of teller and distributed capture workflows within banking environments
Ability to review client teller capture and sort pattern requirements and provide efficient, supportable solutions
Knowledge of image cash letter processing, duplicate detection, and remittance workflows
Familiarity with banking ERP, accounting systems, and check clearing platforms Platform & Application Knowledge
ImageCentre - installer, configuration, and training proficiency required across all profiles
DirectLink Teller - teller capture and sort pattern configuration, Host Integration knowledge
Orbograph CAR/LAR - strong definition and configuration knowledge required
Voyager - implementation and support knowledge (applicable profiles)
Image Retrieval API - strong knowledge of API integration and image retrieval workflows
Duplicate Detection and Image Cash Letter (ICL) knowledge preferred Project & Client Management
Run small-scope projects independently as both Project Manager and Technical Analyst
Serve as Technical Analyst on larger, multi-product, cross-functional implementation projects
Manage client expectations, scope, and escalations through go-live and stabilization phases
Lead client calls, training sessions, and on-site go-live support activities
Quick thinking and proactive communication in deadline-driven client environments Technical Skills
Strong SQL knowledge - querying, troubleshooting, and data validation
Strong item processing knowledge including teller capture, distributed capture, and sort pattern requirements
Ability to read and interpret data file layouts; perform data field mapping and conversion analysis
Product-to-product migration experience; add-on and work order technical project delivery
Cross-team collaboration and technical resource coordination
Requirements gathering, gap analysis, and technical solutioning Soft Skills & Work Requirements Excellent written and verbal communication skills; strong training and documentation abilities
Ability to translate client business requirements into technical platform solutions
Attention to detail, quality focus, and independent judgment
Adaptability and resilience; ability to manage multiple priorities simultaneously
Must be available to work US business hours (North America client base)
After-hours and weekend availability required for minimum 2 weeks post go-live per new client ABOUT Ztek:
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.