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Study coordinator Jobs in Boston, MA

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Study coordinator • boston ma

Last updated: 8 days ago

Membership Coordinator

YMCA of Greater BostonBoston, Massachusetts, US
Full-time
Quick Apply

Under the direction of the Membership Director, the Membership Coordinator is responsible on a daily basis for providing exceptional customer service to members and program participants, promoting ...Show more

Administrative Coordinator

Compunnel HealthcareNewton, MA
Full-time

Administrative Coordinator play an integral part in the operations of our community-based physician practices.Dedicated to administrative support, these Coordinators serve as the gatekeepers of our...Show more

Facilities Coordinator

FormlabsSomerville, MA
Full-time

Our TeamsEngineering & ProductMarketing & DesignSales & ServicesInternal OperationsInternships.LocationsNorth AmericaEuropeAsia Pacific.Skip to Main Content{"@context":"https://schema.JobPosting","...Show more

Communications Coordinator

Elevare BrandingBoston, Massachusetts, United States
Full-time

We are seeking a highly organized and detail-oriented.This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering clear, consistent, and impactful mess...Show more

Study Supply Manager

AstraZenecaBoston, MA, US
Full-time

The Study Supply Manager will support Radioconjugates clinical studies, collaborating with Global Study Teams and external vendors to ensure clinical drug product needs are met across multiple prog...Show more

Study Design Statistician (Remote)

MMSBoston, MA, US
Remote
Full-time
Quick Apply

Are you looking to join a company where your contributions truly matter, and where you'll be part of a supportive, innovative team? MMS is a award-winning, data-focused clinical research organizati...Show more

Badging Coordinator

Swissport International AGBoston, Massachusetts, United States
Full-time

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to ov...Show more

Proposals Coordinator

Ropes & GrayBoston, MA, United States
Full-time

The Proposals Coordinator will work closely with the Proposals Manager to provide support to business development teams, client teams, and the marketing and business development function.The positi...Show more

Ophthalmic Study Photographer

Ophthalmic Consultants of BostonBoston, MA, US
Full-time
Quick Apply

Join Our Team as an Ophthalmic Study Photographer!.Ophthalmic Consultants of Boston .Boston, MA | Full-Time | Monday–Friday | 7:.AM–4:00 PM Are you passionate about precision, technology, and makin...Show more

FHS CLINICAL RESEARCH COORDINATOR, School of Medicine, Framingham Heart Study

Boston UniversityBoston, MA, US
Part-time

The Framingham Heart study is seeking a NP or PA to perform research exams including standardized medical history interviews, take participant blood pressure and interpret ECGs.This is a part-time ...Show more

Grant Coordinator

1200 The General Hospital Corporation149 Thirteenth Street Building 149 Charlestown
Full-time

Site: The General Hospital Corporation.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to a...Show more

Programmatic Coordinator

Advantage Unified CommerceBoston, MA, United States
Full-time

Programmatic Coordinator - Boston, MA.The Programmatic Coordinator works within our Media team, executing programmatic campaigns, conducting research and recommending programmatic media strategies,...Show more

Property Coordinator

BioMed RealtyCambridge, MA, United States
Full-time

BioMed Realty is seeking a highly organized and detail-oriented Property Coordinator to support our operations team.In this role, the Property Coordinator will assist with the financial and account...Show more

Purchasing Coordinator

VeritivBoston, MA, United States
Full-time

Our Purchasing Coordinator will be responsible for managing vendor confirmations to ensure that purchase orders are received, confirmed accurately and following up on open purchase orders or lines ...Show more

Administrative Coordinator/Project Coordinator

Paul Davis Restoration of Boston Metro MABelmont, MA, US
Full-time

Administrative Coordinator/Project Coordinator.What does an Administrative Coordinator with Paul Davis do? .Fields calls from customers and team members and builds rapport.Oversees office administr...Show more

Scan Coordinator

Star MarketSomerville, MA, United States
Part-time

As a Scan Coordinator, you’ll be the champion of price accuracy and tag integrity, ensuring a smooth and enjoyable shopping experience for our customers.You’ll audit prices, verify shelf tags again...Show more

Financial Coordinator

Massachusetts General HospitalSomerville, MA, United States
Full-time

Cancer Center Protocol Office Financial Analyst.Mass General Brigham relies on a wide range of professionals to advance our mission.As a not-for-profit, we support patient care, research, teaching,...Show more

Coordinator

TradeJobsWorkforce02476 Arlington, MA, US
Full-time +1

Key Job Functions: Processes all store shipments and administers recall.Ensures maintenance and housekeeping of stockroom.Job Duties: Maintains a neat, organized and well-stocked back room.Complies...Show more

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Membership Coordinator

Membership Coordinator

YMCA of Greater BostonBoston, Massachusetts, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Description

Position Summary:

Under the direction of the Membership Director, the Membership Coordinator is responsible on a daily basis for providing exceptional customer service to members and program participants, promoting the benefits of membership to prospective members, assisting the Membership Director in prospecting, administrative membership duties and training and development of the Welcome Center staff team.

The Membership Coordinator must focus on excellence in every aspect of member services & training, working in constant collaboration with the Membership Director, Member Services Staff and Member Community Support Center team. They are the senior ranking staff of the Welcome Center team.

Schedule: Full Time, Monday - Friday 9:00am - 5:00pm.




Key Responsibilities

Key Functions/Responsibilities:

The Membership Coordinator will drive success in the following areas of responsibility to support a strong Y Experience and successful operation of the Welcome Center:

Customer Service and Experience:

· Listens to member needs and makes recommendations or provides solutions to improve their experience.
· Reviews feedback from members, follows up with members providing feedback, resolves issues and makes recommendations for improvement to departments and leadership team.
· Manages general inbox and voicemail with Membership Director. Promptly responds to inquiries, emails and voicemails. Proactively informs, leaves notes and other communications regarding progress and end results of member communication.
· Proactively engages members to promote new programs or services that may be of interest to them.
· Assists members in signing up for programs, classes, and other YMCA services and events through systems provided i.e. Motion Vibe, Appointment King, SalesForce/TractionRec, and others as implemented.
· Provides 24-hours of customer-facing service, 6-8 hours administrative time. Utilizes downtime effectively to achieve additional tasks. 20 hours direct service 5 hours administrative time.
· Acts as additional support for shift coverage needs during staff absences.

Membership Prospecting and Administration:

· Conduct tours with prospective members specifically highlight areas of interest to them and their needs.
· Ensures accuracy of membership forms and paperwork, assists Membership Director in audits of paperwork and files.
· Assists Membership Director with billing statements and accounts receivable outreach to collect on outstanding balances.
· Maintains an orderly and functional workspace for the Welcome Center team, ensuring all needed materials, files, paperwork, and equipment are in good order.

Staff Team Development:

· Works with Membership Director to train and onboard new Welcome Center staff.
· Helps to resolve scheduling issues with Membership Director
· Provides feedback, guidance and coaching to desk staff to help them grow their skills, confidence and quality of service to members.
· Reports staffing related successes and challenges to Membership Director, collaborates with Membership Director on solutions and celebrations.








Skills, Knowledge & Expertise

Education/Experience:

· Associate’s degree preferred. Previous experiences in YMCA Membership, Customer Service and Marketing preferred.

Skills and Competencies:

· Provide excellent member service by exceeding member expectations including being a good listener, caring about member’s well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
· Use of exceptional listening skills to build relationships with members, program participants and prospects.
· Strong communication skills verbally (in person and over the phone) and written.
· Able to multi-task (helping customers, answer phone, handle other duties)
· Able to be efficient, proficient and knowledgeable in customer services, cashiering, and collaboration.
· Proficient use of MS Office products and Customer Management Systems (CMS)
The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.

The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.