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Support engineer [h1.location_city]

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Support engineer • berkeley ca

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Customer Support Engineer

Customer Support Engineer

EncordSan Francisco, CA, US
[job_card.full_time]
At Encord, we're building the AI infrastructure of the future.The biggest challenge AI companies face today is not half as glamorous as the outside world may think : it's all about data qual...[show_more][last_updated.last_updated_30]
Product Support Engineer

Product Support Engineer

CartesiaSan Francisco, CA, United States
[job_card.full_time]
Our mission is to build the next generation of AI : ubiquitous, interactive intelligence that runs wherever you are.Today, not even the best models can continuously process and reason over a year‑lo...[show_more][last_updated.last_updated_30]
Product Support Engineer

Product Support Engineer

VirtualVocationsOakland, California, United States
[job_card.full_time]
A company is looking for a Point Product Support Engineer.Key Responsibilities Address and resolve customer issues as an escalation point for support Gather customer feedback to enhance products...[show_more][last_updated.last_updated_30]
Customer Support Engineer

Customer Support Engineer

SlopeSan Francisco, CA, United States
[job_card.full_time]
We're creating the shift to voice as humanity's default interface.Why voice? Because voice captures the nuance, the emotion, and the humanity of interactions in ways text alone can't : voice makes t...[show_more][last_updated.last_updated_30]
Robotics Support Engineer

Robotics Support Engineer

Pronto.ai, Inc.San Francisco, CA, United States
[job_card.full_time]
While most Autonomous Vehicle (AV) technology companies are stuck in R&D mode, Pronto is a world‑leader in commercializing AV tech via our Autonomous Haulage System, which is automating haulage ope...[show_more][last_updated.last_updated_variable_days]
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Operation Support Engineer

Operation Support Engineer

Syntricate TechnologiesAlameda, CA, United States
[job_card.full_time]
Experienced in IT service management (ITSM) tools and practices.Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.Strong proble...[show_more][last_updated.last_updated_variable_days]
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Machine Learning Support Engineer

Machine Learning Support Engineer

LabelboxSan Francisco, California, USA
[job_card.full_time]
At Labelbox were building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018 weve been pioneering data-centric approaches that are fu...[show_more][last_updated.last_updated_variable_days]
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Onsite Desktop Support Engineer

Onsite Desktop Support Engineer

ForhyreSan Francisco, CA, US
[job_card.full_time]
We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients.You will help install, upgrade and troubleshoot hardware and software systems.If you’re com...[show_more][last_updated.last_updated_30]
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Product Support Engineer

Product Support Engineer

talentplutoSan Francisco, CA, US
[job_card.full_time]
Product Support Engineer (Founding Hire).Our partner is a fast-growing AI startup building technical simulation and infrastructure tools used by engineering and AI teams. The company recently surpas...[show_more][last_updated.last_updated_variable_days]
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Support Engineer

Support Engineer

Navi AISan Francisco, CA, US
[job_card.full_time]
Pilots can’t afford downtime — and neither can the systems that support them.At Navi, the Support Engineer is the first line of defense for our users : flight students, instructors, and ...[show_more][last_updated.last_updated_1_day]
Senior Support Engineer

Senior Support Engineer

Data Freelance HubSan Francisco, CA, United States
[job_card.full_time]
This role is for a Senior Support Engineer, remote in the U.Requires 8+ years in technical support, experience with vector databases, cloud services, and coding (Python / Rust).Log in or sign up for ...[show_more][last_updated.last_updated_variable_days]
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Technical Support Engineer II

Technical Support Engineer II

PagerDutySan Francisco, California, USA
[job_card.full_time]
NYSE : PD) is a global leader in digital operations management.Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is ...[show_more][last_updated.last_updated_variable_days]
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Networking Support Engineer

Networking Support Engineer

Care Dynamics, LLCSan Francisco, CA, US
[job_card.full_time]
Support Engineer – Networking (Mid to Senior Level).We’re looking for highly skilled Support Engineers with deep networking expertise to join a fast-scaling team redefining enterprise n...[show_more][last_updated.last_updated_30]
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AI Support Engineer

AI Support Engineer

Amiri RecruitingSan Francisco, CA, US
[job_card.full_time]
Relevant Skills and Experience.Bachelor's or higher degree in Computer Science, Software Engineering, or related field.Knowledge of distributed computing, containerization, and orchestration te...[show_more][last_updated.last_updated_30]
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IT Support Engineer

IT Support Engineer

Specialty1 PartnersSan Francisco, CA, US
[job_card.full_time]
Reports to Director of IT Support and Integrations.As the IT Support Engineer, you will be responsible for helping to build out, maintain, and troubleshoot our rapidly expanding infrastructure.You ...[show_more][last_updated.last_updated_variable_days]
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Senior Cloud Support Engineer

Senior Cloud Support Engineer

CrusoeSan Francisco, CA, US
[job_card.full_time]
Crusoe's mission is to accelerate the abundance of energy and intelligence.We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrif...[show_more][last_updated.last_updated_30]
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Systems Support Engineer

Systems Support Engineer

Chef RoboticsSan Francisco, CA, US
[job_card.full_time]
Chef Robotics is on a mission to accelerate the advent of intelligent machines in the physical world.As the rise of LLMs like ChatGPT has shown, AI has the potential to drive immense change.However...[show_more][last_updated.last_updated_30]
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Technical Support Engineer

Technical Support Engineer

Cypress HCMSan Francisco, CA, US
[job_card.full_time]
We are seeking a talented and customer-focused Technical Support Engineer to join our team.In this role, you will be the frontline in supporting customers, troubleshooting issues, assisting with in...[show_more][last_updated.last_updated_30]
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Premier Support Engineer 2

Premier Support Engineer 2

DatadogSan Francisco, California, USA
[job_card.full_time]
We are Datadogs in-house product experts.The Technical Solutions team enables Datadogs worldwide growth by educating potential clients and ensuring that existing customers are happy and successful....[show_more][last_updated.last_updated_variable_days]
Customer Support Engineer

Customer Support Engineer

EncordSan Francisco, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

About Us

At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think : it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data — and for 95% of teams, this essential step is both the most costly, and the most time-consuming, in getting their product to market.

As ex-computer scientists, physicists, and quants, we felt first-hand how the lack of tools to prepare quality training data was impeding the progress of building AI. AI today is what the early days of computing or the internet were like, where the potential of the technology is clear, but the tools and processes surrounding it are still primitive, preventing the next generation of applications. This is why we started Encord.

We are a talented and ambitious team of 100+, working at the cutting edge of computer vision and deep learning, backed by top investors, including CRV and Y Combinator, leading industry executives like Luc Vincent, former VP of AI at Meta, and other top Bay Area leaders in AI. We are one the fastest growing companies in our space, and consistently rated as the best tool in the market by our customers. We have big plans ahead and are looking for a rockstar Customer Support Engineer to be the first on the ground in SF!

The Role

This is a unique opportunity for an ambitious, multi-talented individual to help build our Customer Support function and have a massive impact on a high growth business. As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, healthcare. You will also work closely alongside the wider Customer Success and Engineering teams as well as the co-founders to shape Encord's direction and help us manage our rapidly expanding customer base. The ideal candidate is a superstar who is willing to work hard, roll up their sleeves and take responsibility for managing innovative companies adopting computer vision technologies. You will be in for a fun ride!

Responsibilities

  • Be accountable for Encord’s Customer Support function, working across a wide range of innovative verticals.
  • Establish open lines of communication both externally with customers and internally with Encord teams to manage customer queries through to resolution.
  • Suggest and prototype technical solutions to customers who are using advanced features like the Python SDK or Encord Active.
  • Understand and interact with some of our backend systems to investigate and resolve incoming customer support queries before escalating to engineering.
  • Collaborate with internal stakeholders in engineering and product to triage, investigate and remediate queries. Feed into product roadmap by raising themes across customer usage and possible areas to improve the product.
  • Build strong relationships with customers to resolve queries and manage expectations. This includes technical users and C-Level executives at target organisations.
  • Monitor query response and resolution times to establish best practices and iterate on our Customer Support processes.

About you

  • Experience of working with both high-touch and low-touch accounts.
  • Previous support experience is desirable.
  • Strong customer empathy – our customers are working on important, urgent – and interesting! – problems. Someone who enjoys the customer's smile and gratitude when your skills make their life easier.
  • Demonstrated experience and facility with SQL and scripting languages such as Python or Ruby.
  • Understand customer queries and communicate problems and solutions to the internal team and back to customers at the appropriate level of detail and complexity.
  • You love technology and being able to talk about it.
  • Have a growth mindset and be willing to contribute to the development of the Customer Support team.
  • Ability to thrive in a fast-paced, team-oriented environment.
  • We encourage people from all backgrounds, cultures and skill levels to apply. It is okay to not meet all requirements listed as we are looking for individuals who are passionate, eager to learn.

    What We Offer

  • Competitive salary, commission and equity in a hyper growth business.
  • Strong in-person culture : most of our team is in the office 3+ days a week.
  • 18 days annual leave a year + public holidays.
  • Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, agriculture and many more.

    Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields.