Support engineer h1.location_city

Description

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Job Title Production Support Engineer

Corporate Title Associate

Location Cary, NC

Who we are:

Overview

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gifts and volunteer programs

What You’ll Do

• Proactively monitor platform health, investigate alerts, and act early to prevent customer impact

• Lead incident response, coordinate the right teams, communicate clearly, and drive follow‑ups to closure

• Automate routine support tasks and build fixes that address root causes, not just symptoms

• Improve observability by defining clear health signals and maintaining useful dashboards and runbooks

• Partner with developers on production readiness so new features land safely and perform well

• Track patterns in issues, prioritize the most meaningful improvements, and keep documentation current

Skills You’ll Need

• Clear verbal and written communication that lands with technical and non‑technical audiences

• Hands‑on troubleshooting with databases and comfort scripting in Python or Shell

• Practical use of monitoring and ticketing tools (for example: Geneos/New Relic; ServiceNow/Jira)

• Familiarity with cloud and data platforms (for example: Google Cloud Platform, Big Data tooling)

• A proactive, ownership‑driven approach that focuses on quality, speed, and accountability

Skills That Will Help You Excel

• Understanding of Site Reliability Engineering principles and how to apply them pragmatically

• Experience with data pipelines or data transformation workflows

• Comfort with continuous integration/continuous deployment (or development) practices and improving release reliability

• Exposure to modern observability practices (metrics, logs, tracing) and how to use them to decide

• Background in financial services or a similarly high‑availability, high‑stakes environment

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Cary office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Cary is $85,000 to $129,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees:

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#LI-ONSITE

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view and the following notices: ; ; and .