Support engineer Jobs in Glendale, CA

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Application Support Engineerposition. This position may be filled remotely, or in any of our locations.

The Application Support Engineer will be primarily responsible for the day-to-day technical support of the firm's financial and administrative systems, which includes troubleshooting and issue resolution for internal clients, such as attorneys, paralegals, legal assistants, accounting, HR, recruiting, as well as external clients. The Application Support Engineer will also be responsible for researching solutions to a variety of complex issues and making enhancement requests. Essential functions include:

• Troubleshoots incoming 3E, 3E Workspace, Paperless Proforma, Intapp Time, Intapp Open, Intapp Terms, Intapp Integration Builder, and ancillary application issues.
• Becomes subject matter expert on legal, financial, and administrative databases.
• Schedules and performs systems operations, upgrades, maintenance and modifications.
• Maintains and prioritizes issue logs and manages each ticket until a satisfactory resolution is found.
• Opens tickets and works with vendor support as needed to resolve issues.
• Works with team members to determine automation solutions to repeated issues.
• Maintains a working knowledge of all applications, in-house enhancements, and updates documentation.
• Has a clear understanding of the integrations and dependencies between systems.
• Ensures that issue/ticket resolutions are meeting acceptable service levels to maintain superior service experience for end users.
• Makes recommendations on modifications, enhancements, replacements and improvements to the firm's applications.
• Coordinates with other IT personnel on issues related to deployment of the financial and administrative applications.
• Prepares basic visualizations (Excel reports, dashboards, or other formats) for non-technical stakeholders as requested.

POSITION REQUIREMENTS

• Bachelor’s degree in a related field, or equivalent combination of education and relevant work experience.
• Proficiency in MS SQL Server.
• Experience with Elite 3E or Intapp products required.
• Experience working with databases and data warehouses.
• Experience with Azure preferred.
• Working knowledge of accounting and finance preferred.
• Familiarity with law firm operations and legal processes preferred.
• Strong analytical and problem-solving skills.
• Excellent communication, organizational, and interpersonal abilities.
• Ability to define and communicate desired outcomes clearly.
• Demonstrated ability to meet deadlines and achieve goals in a fast-paced environment.
• Effective collaboration with individuals at all organizational levels.
• Ability to work independently with minimal supervision.
• High level of discretion when handling confidential information.
• Customer service orientation with a commitment to high standards.
• Creative, adaptable, and innovative team player.

DESIRED APPLICATION EXPERIENCE

• Elite 3E, Workspace, Paperless, Xcelerate/AFS, DataInsights, eBillingHub
• Intapp Time, Open, Integration Builder, Terms, Walls, Billstream
• Big Hand Iridium
• UKG (Ultimate Software/Kronos), UKG People Analytics
• Dell Boomi
• Emburse Chrome River
• Coupa
• Litera CE Manager, PS Ship
• Laurel
• LawPay
• PowerBI, Report Builder
• PowerAutomate
• Sage FAS
• Aderant viGlobal viDesktop, viRecruit, viWorkAllocation, viEval

The above is intended to describe the general content of and requirements for the performance of this job It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position If you need assistance to accommodate a disability please contact HR.

COMPENSATION AND BENEFITS

Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:

State of California: $86,000 - $175,000
State of Colorado: $79,000 - $141,000
State of Illinois: $78,000 - $151,000
State of Massachusetts: $86,000 - $164,000
State of Maryland: $83,000 - $126,000
State of Minnesota: $86,000 - $142,000
Jersey City, NJ: $93,000 - $169,000
State of New York: $80,000 - $173,000
State of Vermont: $85,000 - $163,000
State of Washington: $83,000 - $158,000
Washington, $111,000 - $163,000

The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.