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Support engineer Jobs in McAllen, TX

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Support engineer • mcallen tx

Last updated: 1 day ago

Call Center Representative/Patient Support Agent (FT or PT)

Ascend Vision PartnersMcAllen, Texas, United States, 78503
Full-time
Quick Apply

Thurmond Eye Associates has been serving Hidalgo, Starr, and Cameron Counties for over 60 years, and is proud to be the leading ophthalmic group in the community.We offer a full spectrum of ophthal...Show more

 • Promoted

Network Engineer I.S. ROC FT

STHS-ROCEDINBURG, Texas
Full-time

Performs specialized technical duties, with guidance of Technical Manager, related to the support of local area network, wide area networks and the equipment supporting connectivity throughout the ...Show more

Data Entry Product Support - No Experience

GLOCPASan Juan CDP, Texas
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Customer Support Representative - Work from Home - TurboTax

TurboTaxMission, Texas
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an additiona...Show more

Warehouse / Distribution Centre Order Support - Para-Professional

Schneider ElectricMcAllen, US
Full-time

What will you do? Coordinate flow of information and documentation between Inside Sales and transportation and freight forwarders.Provide freight quotes to Customers.Coordinate all customer returns...Show more

End User Support Associate

Ubiquity Global Services, Inc.Mission, TX, US
Full-time
Quick Apply

Participate in collaborating with the other IT teams in department-wide projects.Follow team schedules and ensure that support coverage and on-call schedules are defi ned and communicated according...Show more

Remote Client Support Representative - Travel

Lees Dream VacationsEdinburg, TX, USA
Remote
Full-time
Quick Apply

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey.In this fully remote role, you will serve as a key point of contact for travelers, p...Show more

Work From Home - Data Entry – Product Support – Entry Level

GLMurillo, Texas
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more

Kitchen Support

CinemarkEdinburg, TX
Part-time

A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry.But that's just the beginning — a front row seat means incredible growth as you bring new ideas to life...Show more

Remote Data Entry - Product Support - $45 per hour

GL Inc.McAllen, Texas
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Office Administration Work - Support Assistant

HRS Talent SolutionsMcAllen, Texas, United States
Remote
Full-time +1
Quick Apply

Office Administration Work - Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level Office Administration Support Assistant opportunity.This rol...Show more

Graduate Engineer

SAMES, IncMcAllen, Texas, United States
Full-time
Quick Apply

Graduate Engineer will gain knowledge in civil engineering and company design standards while furthering their technical knowledge in computer aided drafting and design, production processes, proje...Show more

TurboTax Remote Support Representative (Paid Training)

Turbotax USAAlton, Texas
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an additiona...Show more

Bilingual Customer Support Specialist

AnswerOneMcAllen, TX, USA
Full-time
Quick Apply

Full Time Bilingual Customer Support Specialists.What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their...Show more

Online Product Support- Work From Home - No Experience

GL1McAllen, Texas
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Busser - Service Support

Dave & Buster’s, Inc.McAllen, TX
Part-time

Dave & Buster’s is different from everywhere else.Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs.Plus, your co-workers are awesome!.Dav...Show more

Physician Assistant to support busy Neuro Hospitalist

Universal Health Services, Inc.Edinburg, US
Full-time

STHS/McAllen Hospitalist Group is looking to add an APP to help support a busy inpatient neurohospitalist service.The preferred candidate will have experience in neurology, hospital medicine, criti...Show more

 • Promoted

Supervisory Medical Support Assistant

US Department of Veterans AffairsMcallen, TX, United States
Full-time +1

VA Careers - Medical Support Assistant.Total Rewards of a Allied Health Professional Assignments at this level include, but are not limited to the following:.Responsible for implementing and mainta...Show more

Physician Assistant to support busy Neuro Hospitalist

HealthEcareers - ClientEdinburg, TX, USA
Full-time

STHS/McAllen Hospitalist Group is looking to add an APP to help support a busy inpatient neurohospitalist service.The preferred candidate will have experience in neurology, hospital medicine, criti...Show more

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Call Center Representative/Patient Support Agent (FT or PT)

Call Center Representative/Patient Support Agent (FT or PT)

Ascend Vision PartnersMcAllen, Texas, United States, 78503
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description
Description:

Thurmond Eye Associates has been serving Hidalgo, Starr, and Cameron Counties for over 60 years, and is proud to be the leading ophthalmic group in the community. We offer a full spectrum of ophthalmic medical and surgical treatments so that all options are available to our patients. Thurmond Eye Associates is committed to the delivery of personalized eye care of the highest quality. Not only do we value our patients, but we are also passionate about our staff. Our amazing leadership team is committed to cultivating and maintaining an employee centric work environment where every employee has a voice and a platform to share their ideas and suggestions, are encouraged and incentivized to broaden their education and training and are invited to participate in the numerous employee activities offered monthly.



The Patient Support Agent (call center representative) position allows you to provide a welcoming environment to both our patients and providers. This position is responsible to schedule patients with our providers via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information, and direct calls accordingly. Adhere to schedule rules as established by the facility and providers.



Job Responsibilities

  • Communicates in a cordial, professional manner with patients via phone.
  • Completes new patient registration (inputting demographic information, insurance information, etc.) and patient appointment information for incoming callers to appropriate facility/provider.
  • Logs all patient communication within patient chart during or after patient call.
  • Fills patient cancellation slots efficiently in keeping schedules booked for the providers.
  • Improves positive patient satisfaction outcomes by assuring that all quality measures are met in regard to our patients’ experience.
  • Updates computer referring physician data base, as needed.
  • Works with online scheduling system and EHR.
  • Verifies patient data and insurance to ensure it is updated for accurate billings.
  • Responds to patient concerns or refers to leadership as needed.
Requirements:

Education and Experience

  • High school diploma or equivalent, preferred
  • Call Center, Customer Service or other related experience, preferred
  • Bilingual (English/Spanish), required

Knowledge, Skills & Abilities

  • Customer Service
  • Possesses medical knowledge as it relates to patient coordination of ophthalmic care.
  • Ability to utilize a desktop computer, keyboard, mouse and headset
  • Acquainted with common ocular symptoms and complaints

Physical Requirements

  • Sitting for extended periods of time
  • Requires using hands to handle, control, or feel objects, tools, or controls
  • Requires repetitive movement





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