Talent.com

Support engineer Jobs in Naperville, IL

Create a job alert for this search

Support engineer • naperville il

Last updated: 3 days ago

Technical Support Engineer

180 EngineeringWoodridge, IL
Permanent

The Technical Support Engineer will provide remote technical support, focusing on diagnosing and resolving software issues related to our clients’ products and software.Responsibilities include tak... Show more

IT Support Specialist

ARBA Retail SystemsLisle, Illinois, United States
Full-time

Salary: $45,000 - 55,000 per year.We are looking for a Level 2 Technical Support Specialist with exceptional troubleshooting abilities and a commitment to helping our clients excel with their techn... Show more

 • Promoted

Direct Support Staff

SevitaWheaton, IL, United States
Full-time

Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities.Here we believe every person has the right... Show more

Customer Support Specialist

Mahoney Environmental SolutionsWoodridge, IL, US
Full-time
Quick Apply

Calling all call center specialists!.We have availability for YOU at our call center!.Mahoney Environmental, a 70+ year-old successful, expanding service business, is a national leader in the colle... Show more

Pipe Support Design Engineer

Johnson Service GroupNaperville, IL, US
Full-time
Quick Apply

Background in pipe stress - PIPESTRESS, ME-101.Proficient in AutoPipe is a must.Strong knowledge of ASME Codes.Experience with Class 1 is a plus.Ability to prepare piping isometrics, develop calcul... Show more

Support Technician

Dealer eProcessLisle, IL, US
Full-time
Quick Apply

Greater Chicago Area - Flexible work options Schedule: Must be available Tuesday -Saturday, and holidays.The Support role draws on a broad skill set to meet and exceed daily challenges.Key responsi... Show more

Service Support Representative

Toyota of NapervilleNaperville, IL, US
Full-time

Toyota of Naperville is searching for Service Support Representative! This role assists the service department by supporting customer communication, service advisors, and operational workflow to en... Show more

Virtual Travel Support Specialist

Lees Dream VacationsAurora, IL, USA
Remote
Full-time
Quick Apply

We are seeking a polished and detail-oriented Remote Client Support Representative to join our team.In this role, you will provide a premium level of service by assisting clients with inquiries, re... Show more

Dynamic PC Support

Worldwide TechServicesAurora, Illinois, United States
Part-time

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products.Performs basic and moderately complex troubleshooting activities for desktops and... Show more

General Warehouse Support

Malone Workforce SolutionsWoodridge, IL, US
Full-time

General Warehouse Support – Multiple Openings.Monday-Thursday, 12:00 PM – 10:30 PM.We’re hiring motivated and reliable individuals for multiple general warehouse roles in Woodridge, IL.Join a growi... Show more

Support Route Driver

Spee-Dee Delivery ServiceNorth Aurora, IL, USA
Full-time
Quick Apply

Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres.Our core business is in standard, next-day, ground delivery.The corporate headquarters ... Show more

Retail Support Specialist

DSI SystemsNaperville, IL, US
Full-time
Quick Apply

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p... Show more

Grade Control Support Specialist

West Side Tractor SalesLisle, IL, US
Full-time

Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can ... Show more

Administrative Support/ Patient Billing

Village Green Dental Center, P.C.Aurora, IL, US
Full-time +1

Are you looking for a position that will allow you to use all of your skills in a unique and exciting family-like environment? We are a rapidly expanding dental office looking for a full-time Insur... Show more

IT Support Specialist

viaPhotonNaperville, Illinois, US
Full-time
Quick Apply

Are you passionate about turning ideas into reality, embracing ownership, and working at the forefront of connectivity? Join viaPhoton and be part of a culture that thrives on fearless innovation, ... Show more

Shop Support

RoadSafe Traffic SystemsRomeoville, IL, United States
Full-time

RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States.RoadSafe serves customers in all 48 contiguous states through its network of m... Show more

Shop Support

Roadsafe Traffic SystemsRomeoville, Illinois, US
Full-time

Title: Shop Support Classification: Non-Exempt About the Organization RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States.RoadSafe... Show more

Grant Accounting Support Specialist

Surf InternetNaperville, IL, United States
Full-time

Grant Accounting Support Specialist.The Grant Accounting Support Specialist provides essential accounting and administrative support for grant-related financial activities.This role supports the Di... Show more

People also ask
The cities near Naperville, IL that boast the highest number of support engineer jobs are:
Technical Support Engineer

Technical Support Engineer

180 EngineeringWoodridge, IL
30+ days ago
Job type
  • Permanent
Job description

Descriptio

n for Technical Support Engineer:

The Technical Support Engineer will provide remote technical support, focusing on diagnosing and resolving software issues related to our clients’ products and software. Responsibilities include taking ownership of customer issues, accurately defining problems, utilizing diagnostic tools to identify solutions, and determining root causes for permanent resolution. The role involves following standard procedures for escalation and communication, providing timely updates to clients via various communication channels, and maintaining accurate documentation in the CRM system.

Responsibilities for Technical Support Engineer:

  • Ownership: Taking ownership of customer issues reported and seeing problems through to resolution.
  • Response: Intaking the customer challenge, refining and defining the problem definition that the Customer is experiencing.
  • Resolution: utilize various software diagnostic tools to quickly research, diagnose, troubleshoot and identifying solutions to resolve the system issue.
  • Root Cause: determine the root cause of the issue to permanently resolve.
  • Procedures: Following standard operating procedures for proper escalation and communication with the stakeholders (internal and client).
  • Communication: provide timely and frequent communication to the client on the status of the issue, utilizing email, phone, chat and Zoom as well as Teams technology.
  • Documentation: maintain the support case notes in Numina’s CRM with timely, accurate and useful/relevant information. Utilize the revision control system to document any patches/updates used to resolve the case.
  • Hours will be one of the following shifts:
  • 10 – 6:30 CT
  • 7 – 3:30 CT
  • 9 – 5:30 CT
  • *If desired, start times can be set to the ½ hour between 7 and 10:30, with corresponding end time based on start time*
  • There will be on/call and weekend support needed

Requirements for Technical Support Engineer:

  • BS or MS in computer science
  • 2+ years of experience in a customer technical supporting role
  • Experience in warehouse/distribution center automation and operations a plus
  • Strong written and verbal communication skills
  • Outlook, Zoom, Teams
  • MS Office – Word, Excel, PowerPoint proficiency
  • Strong customer service focused culture required
  • Proficiency in one or more of the various software languages such as C, C++, Go, Perl, Java, Java Script, HTML
  • Working knowledge of Linux OS
  • Awareness of Android OS a plus
  • Familiarity with general networking, proficiency a plus
  • DataBase – SQL, Maria DB proficiency required
  • Ability to read and interpret technical layouts, schematics, documentation and diagrams.
  • Strong analytical skills
  • Strong communication & customer service skills

Benefits for Job Title:

  • Bonus
  • Health
  • Dental
  • Vision
  • Lif
  • AD&D
  • Disability
  • PTO
  • Holidays
  • 401(k) match