Support engineer Jobs in Oceanside, CA

Purpose & Overall Relevance for the Organization:

Works with outside Sales Representatives to help to co-manage their territories’ business. Is the key internal contact for Reps and customers, executes all requests, and validates embellishment information with cresting operations and external vendors. The SSR role is a training ground for those who are passionate and driven about the adidas golf business. An SSR is expected to have a strong understanding of our product and the sales process. Is called upon to be a keen problem solver for issues related to product availability, delivery, order management, and is relentless in the pursuit of delivering world-class customer satisfaction.

Key Responsibilities:

• Become key partner to assigned field sales representatives.
• Focus on the goal of delivering every order on-time and in full.
• Assist in achieving sales target goals within assigned territories.
• Work with sales reps and regional managers to ensure a high level of service is provided to all customers.
• Maintain and improve customer relationships.
• Facilitate weekly meetings with assigned sales representatives to review book of business
• Process a variety of requests, identify service and sales challenges, and initiate appropriate action to resolve issues.
• Regular communications with members of customer service, sales, operations, DCx, customers and embroidery vendors.
• Utilize effective oral and written communication skills to identify problems and achieve the best solution with all customers, both external and internal.
• Contribute to team and company success through regular, ongoing training programs as administered by supervisors, trainers and Human Resources.
• Ensure 100% on time in full delivery of all time sensitive orders.
• Support the adidas Golf customer service call center.
• Performs other related duties and assignments as required.

Key Relationships:

• Sales
• DCx Operations
• Cresting operations
• External embellishment vendors
• Marketing

Knowledge, Skills and Abilities:

• Golf industry knowledge desired.
• Experience in working with SAP a plus.
• Must demonstrate a superior customer service focus, telephone etiquette, and effective verbal, written, and keyboard skills.
• Individuals must work cooperatively and establish positive cross-functional relationships within the organization.
• Knowledge of Microsoft Office Products, particularly Excel, is essential.
• Excellent communication, interpersonal and influencing skills are paramount.
• Active listening skills and customer service orientation mandatory.
• Unparalleled organization skills with the ability to conduct several, high priority projects with a keen attention to detail required.

Requisite Education and Experience / Minimum Qualifications:

• Bachelor’s in a business related field preferred; minimum of 2 years Customer Service or Sales-related work experience required, preferably in a fashion/performance apparel or footwear environment.
• Working knowledge of adidas apparel and embroidery highly desired.
• Mastery of the English language with superior written and verbal communication, interpersonal and persuasion skills are required.

Please note:

• adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We actively encourage individuals with disabilities to apply and will provide reasonable accommodations throughout the recruitment process. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.
• Employees are eligible to earn an annual bonus based on company performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, eleven paid holidays throughout the calendar year and Service Time Off during milestone years.
• The anticipated low and high end of the base pay range for this position is $29.81-$34.61/hour. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, and proficiency for the role.
• At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday. The working location of this position is Carlsbad, CA.
• Though our teammates hail from all corners of the world, our working language is English.