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Support engineer Jobs in Orange, CA

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Support engineer • orange ca

Last updated: 18 hours ago

Sr. Technical Support Engineer

Professional Search GroupBrea, CA, United States
Full-time

Professional Search Group has partnered with an industry-leading organization seeking a technically curious and customer-focused Network Support Engineer who enjoys solving complex industrial netwo... Show more

Product Support Engineer - Edge Compute & Comms

AndurilCosta Mesa, CA, United States
$129,000.00 yearly
Full-time

Product Support Engineer - Edge Compute & Comms.Costa Mesa, California, United States.Anduril Industries is a defense technology company with a mission to transform U.By bringing the expertise, tec... Show more

Peer Support Specialist

ClarvidaAnaheim, CA, US
$23.00 hourly
Full-time

Location: Anaheim, California .Opportunity Knocks is a full service partnership (FSP) treating adults struggling with severe mental health disorders along with a current/recent legal history and ar... Show more

Field Engineer L2 Deskside / Smart Hands Support

PTYTECH LLCAnaheim, CA, United States
$35.00 hourly
Full-time +1
Quick Apply

Field Engineer L2 Deskside / Smart Hands Support</b></p> <div style="border-bottom:solid #1f3864 1.Onsite IT Support Contract Engagement</i></p> <p style=&... Show more

Customer Support Representative

Kia America, Inc.Irvine, CA, US
Full-time

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry.It takes a special group of individuals to do what we do, and we do it together.Our culture ... Show more

Technical Support Specialist

MetroSysIrvine, CA, US
Full-time
Quick Apply

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support Specialist to support the day-to-day IT operations of a growing technology manufacturing organization in Ir... Show more

Support Staff

Alliance RecoveryFountain Valley, CA, USA
$20.00 hourly
Full-time
Quick Apply

Join Our Team at Alliance Recovery.Schedule: Monday – Friday, 8:00 AM – 4:00 PM.Alliance Recovery is seeking a.Operations Support Staff Member.This position plays a key role in supporti... Show more

Payroll Support Professional

Optimum HR LLCSanta Ana, CA, USA
$21.00 hourly
Full-time
Quick Apply

Want to work for a great company with competitive pay, benefits, and.Optimum HR has been voted one of Orange County's Best Places to Work for the past 10 years and we are seeking a full time.Optimu... Show more

Children’s Respite Support

Jovie of CA, WA, and MNSanta Ana, CA, US
$19.00 hourly
Full-time
Quick Apply

Do you love working with kids and making a difference in their lives?.We’re looking for reliable, caring, and energetic Respite care nannies to join our team!.This is a wonderful opportunity ... Show more

Technical Support-EVSE

Zero Impact SolutionsCosta Mesa, CA, US
$25.00 hourly
Full-time

We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydropo... Show more

IT Support

Boston Retail SolutionsSANTA ANA, CA, United States
Full-time
Quick Apply

Boston Retail Solutions is the leading provider of modular barricades, large format graphics, graphic installation, and various facilities maintenance services.Boston Retail Solutions provides envi... Show more

Technology Support II

JPMorgan Chase Bank, N.A.Irvine, US
$85,500.00 yearly
Full-time

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.As a Technology Support II team member at JPMorganChase with... Show more

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AP Support Specialist

The Intersect GroupCosta Mesa, CA, US
$24.00 hourly
Part-time
Quick Apply

Role: Accounts Payable Specialist (Part-Time) .Duration: Contract (3 - 5 months) .Why This Role Is Open: Support daily AP operations during an audit and software system transition .L... Show more

Direct Support Professional

SevitaAnaheim, CA, United States
$17.11 hourly
Full-time

ResCare Community Living, a part of the Sevita family, provides quality services that empower individuals, enhance independence, and help people live well.Since 1974, we've supported individuals wi... Show more

Support Associate

Tory BurchCosta Mesa, CA, United States
$17.00 hourly
Full-time

We are an American luxury lifestyle brand, founded in 2004.Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative material... Show more

IT Support Analyst

TP-Link Systems Inc.Irvine, CA, US
Full-time
Quick Apply

Headquartered in the United States,.The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity.With a commitment to excellence... Show more

Product Support Manager

Jaguar Land RoverIrvine, CA, United States
Full-time

Position: Product Support Manager.Recruitment Salary Range: $107,000 - $150,000*.Location: Field based role - Irvine/Los Angeles Metro Area - Travel 60% in region.Reports To: Director of Technical ... Show more

IoT Support & Test Engineer

Purple DriveSanta Ana, CA, California, USA
Full-time

Job Title</h1> <p data-end="83" data-start="12"><strong data-end="83" data-start="12">IoT Support & Test Engineer (Robotics & Intel... Show more

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Sr. Technical Support Engineer

Sr. Technical Support Engineer

Professional Search GroupBrea, CA, United States
12 days ago
Job type
  • Full-time
Job description

Sr. Technical Support Engineer

Professional Search Group has partnered with an industry-leading organization seeking a technically curious and customer-focused Network Support Engineer who enjoys solving complex industrial networking challenges. This role focuses on troubleshooting and supporting industrial Ethernet networks used in automation, transportation, and manufacturing environments.

The ideal candidate will work closely with key customers, channel partners, and internal engineering teams to diagnose technical issues, provide application support, and deliver practical solutions in real-world industrial environments.

Major Responsibilities

  • Serve as the technical owner for complex escalations, driving root cause analysis through replication, packet-level inspection, and coordination with engineering teams through final resolution.
  • Provide high-quality technical support to top-tier customers via email, phone, video conferencing, and onsite services.
  • Manage support cases to ensure customer issues are documented, tracked, resolved, and followed through promptly.
  • Utilize expertise in reproducing customer issues, fault isolation, root cause analysis, and qualification of critical issues in complex customer networks (Layer 2, Layer 3, Routing, Firewalls, etc.).
  • Demonstrate initiative and technical expertise when collaborating with engineering teams regarding customer concerns and findings observed during issue replication.
  • Assist customers with product and systems testing, including installation, configuration, validation, and troubleshooting of industrial networking solutions.
  • Produce customer-facing summaries and internal knowledge articles with clear reproduction steps, packet captures, and configurations.
  • Provide Voice of Customer feedback to product and engineering teams to support continuous product enhancement initiatives.
  • Build positive customer experiences by working closely with Engineering, Quality, and Sales teams.
  • Travel periodically onsite for critical escalations and key customer deployments.
  • Demonstrate accountability, self-motivation, and the ability to work independently in fast-paced environments.
  • Perform additional duties as assigned.

Required Technical Qualifications

  • Bachelor’s degree or equivalent experience in Network Engineering, Computer Science, Information Technology, Electrical/Electronic Engineering, or a related engineering field.
  • Minimum of five years of relevant industry and field experience with Ethernet and IP-based networking products.
  • Expert-level proficiency with Wireshark for advanced packet analysis, root cause identification, and performance troubleshooting.
  • Deep understanding of enterprise networking concepts and hands-on command line interface (CLI) experience.
  • Layer 2 Networking: VLANs/Trunking, STP/RSTP/MSTP, LACP, QoS, LLDP, Multicast (IGMP Snooping), Redundancy Rings (MRP/PRP/HSR)
  • Layer 3 Networking: Inter-VLAN Routing, Static and Dynamic Routing (OSPF), RRP/HSRP-style Redundancy, ACLs, NAT
  • VPN & Security: IPsec/SSL VPN Concepts, Certificates/PKI, RADIUS/802.1X
  • Expertise working within domain environments, including network authentication, certificates, and RADIUS protocols.

Required Professional Qualifications

  • Applicants must be authorized to work in the United States without current or future visa sponsorship.
  • Proven experience in onsite troubleshooting, implementation, and relationship management across multiple client locations.

Preferred Technical Qualifications

  • Professional networking certifications such as CCNP, CWNA, CISSP, or CCIE strongly preferred for senior-level consideration.
  • Advanced expertise with Linux Operating Systems, including diagnostics and network services integration.

Preferred Leadership & Professional Skills

  • Strong customer focus with exceptional analytical, troubleshooting, and problem-solving abilities.
  • Ability to leverage technical expertise to architect solutions, not just resolve issues, while guiding customers toward best practices.
  • Proven experience managing critical escalations and coordinating cross-functional engineering efforts.
  • Ability to mentor junior engineers, provide technical guidance, and elevate the overall capability of the support organization.
  • Self-directed and highly accountable, with the ability to independently support key enterprise customers.
  • Excellent communication skills with the ability to explain complex technical issues to both technical and non-technical stakeholders, emphasizing business impact.
  • Proficiency in Microsoft Office applications including Excel, Word, Outlook, MS Teams, Visio, and PowerPoint.
  • Ability to thrive under pressure, manage multiple priorities, and consistently deliver results in high-impact environments while maintaining a positive attitude.