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Support engineer • usa

Last updated: 1 hour ago

Support Engineer

UnframeRemote, New York, United States
Remote
Full-time

Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.Analyze logs, reproduce issues, and dig into system behavior to identify root c... Show more

 • New!

Support Engineer

VibeIQ Inc.Boston, MA, US
Full-time
Quick Apply

ABOUT US At VibeIQ, our mission is to become the market-leading, global solution for companies that create physical products.We’re building the platform where the art and science of product c... Show more

Client Support Engineer

ThrivePhoenix, AZ, US
Full-time
Quick Apply

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.Our corporate culture, engineering talent, customer... Show more

Technical Support Engineer

Sunrise SystemsRockaway, New Jersey, United States
Full-time +1
Quick Apply

Hybrid position in office (07866) 2 days a week mandatory (after 90 prohibition period).Communicate directly to end users to assist in questions and/or problem resolution.Document any and all work ... Show more

Support Engineer

TRULEOGreenville, South Carolina, United States
Full-time

TRULEO is an Agentic AI platform trusted by over 1,100 law enforcement agencies across the United States.We help patrol officers, investigators, and command staff save time, solve more cases, and m... Show more

Support Engineer

Tier4 GroupMilwaukee, Wisconsin, United States
Part-time
Quick Apply

Title: Customer Support Engineer.Type: Hybrid (3 days onsite per week).Perks: free daily lunch when onsite.This role is ideal for someone who enjoys solving technical problems, working directly wit... Show more

Technical Support Engineer (Customer Support)

Magnus MonitorsUS
$30,000.00 yearly
Full-time

Technical Support Engineer - Job Description</strong></p><p><br></p><p><strong>About Us</strong></p><p>Magnus Monitors is a leading-edg... Show more

Technical Support Engineer

StarTreeRemote, United States
Remote
Full-time

Provide on-call support for urgent production issues.Collaborate with technical teams and Engineering.Document solutions, best practices, and lessons learned.Share product feedback and feature requ... Show more

Senior Support Engineer

CrewAIUS
Remote
Full-time
Quick Apply

CrewAI is the leading framework and enterprise platform for building and orchestrating multi-agent AI systems, powering 300M+ agent executions per month across thousands of companies and a large op... Show more

Support Engineer

RechargeRemote, California, United States
Remote
Full-time

Use your technical expertise and customer service instincts to resolve questions and issues for our online merchants.Communicate clearly in writing to both technical and non-technical audiences.Mak... Show more

Civil Engineer - Support Engineer

Solvenow Inc.Conshohocken, Pennsylvania, United States
Full-time
Quick Apply

Bachelor's or Master's of Science in Civil/Structuring Engineering.Minimum 4+ years of experience in civil engineering design.Must have advanced working proficiency in Civil 3D.Preference of workin... Show more

Technical Support Engineer

Zafran SecurityRemote, United States
Remote
Full-time

Monitor the Technical Customer Support Queue: Manage the incoming support tickets and inquiries through our ticketing system, ensuring timely responses and resolutions that meet or exceed defined S... Show more

Support & Operations Engineer

LeadStackCincinnati, OH, United States
Full-time

MBE) staffing services provider of contingent workforce.As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work we're proud to partner with some of ... Show more

WordPress Support Engineer

Rocket.netJupiter, FL, US
Remote
Full-time
Quick Apply

We’re looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they’ve come to expect.We are a very customer-centric company looking for ... Show more

Vehicle Support Engineer

Wealth Recruitment, LLCSan Francisco, CA, US
Full-time
Quick Apply

When vehicles experience complex hardware or software issues, you are the escalation point—diagnosing problems in real time, restoring uptime fast, and driving long-term fixes through root-cause an... Show more

Support Operations Engineer

HarveySan Francisco, CA, United States
Full-time

At Harvey, we're transforming how legal and professional services operate.By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical kno... Show more

Support Engineer

Eleven RecruitingDallas, TX, US
$80,000.00 yearly
Permanent
Quick Apply

We are a specialized technology staffing agency supporting professional and financial services companies.Why do we stand out in technology staffing? We listen and act as advisors for our candidates... Show more

Support Engineer

DeloitteDallas, TX, United States
Full-time

Deloitte Consulting LLP is looking for a new team member.If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (... Show more

 • New!

Production Support Engineer / Application Support Engineer

BC ForwardCharlotte, NC, US
Full-time

Job Title: Production Support Engineer / Application Support Engineer (L2/L3) Location: Charlotte, NC Duration: Contract - 12 months Pay Range: $65.W2) Job ID: 406832 About BCforward BCforward is a... Show more

 • Promoted
Support Engineer

Support Engineer

UnframeRemote, New York, United States
15 hours ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
  • Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
  • Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings.
  • Communicate clearly with customers and internal teams throughout the support process.
  • Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions.
  • Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster.
  • Share customer feedback and product insights with the Product team.

Requirements:

  • 4+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
  • Strong troubleshooting instincts and the ability to investigate complex technical issues independently.
  • Good understanding of web applications, APIs, integrations, logs, and basic system behavior.
  • Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work.
  • Excellent written and spoken English.
  • Customer-first mindset with strong ownership and follow-through.
  • Ability to work in a fast-paced environment with a wide variety of products and customer contexts.