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Support engineer • usa

Last updated: 9 hours ago

Support Engineer

UnframeRemote, New York, United States
Remote
Full-time

Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.Analyze logs, reproduce issues, and dig into system behavior to identify root c... Show more

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Support Engineer

VibeIQ Inc.Boston, MA, US
Full-time
Quick Apply

ABOUT US At VibeIQ, our mission is to become the market-leading, global solution for companies that create physical products.We’re building the platform where the art and science of product c... Show more

Support Engineer II

Pinnacle Technical ResourcesCincinnati, OH, US
$50.00 hourly
Full-time

Position:Platform Support Engineer / Software Engineer II Location: Cincinnati, Ohio Duration: Contract (6 months) Job ID: 177843 Job Overview: This role is essential for supporting ongoing operati... Show more

 • Promoted

Customer Support Engineer

Sterling EngineeringElmhurst, IL, US
$70,000.00 yearly
Permanent

Health, Dental, Vision, 401K, PTO.Bachelor's degree in Engineering.HVAC industry experience preferred).Strong technical troubleshooting and problem-solving skills.Excellent written and verbal c... Show more

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Support Engineer - Support Engineer III

Apex SystemsNorth Reading, MA
$32.00 hourly
Full-time
Quick Apply

North Reading, Massachusetts (Onsite).This position is responsible for the hands-on testing, characterization, and performance evaluation of actuators, robotic manipulators, and multi-axis motion s... Show more

Desktop Support Engineer

Noblesoft TechnologiesSunnyvale, CA, United States
Full-time
Quick Apply

Role- Desktop Support Engineer</p> <p>Location- Sunnyvale, CA 94086</p> <table align="left" class="Table" style="border-collapse:collapse; margin-left:... Show more

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Partnership Support Engineer

WheelhouseSan Francisco, CA, United States
$136,000.00 yearly
Full-time

Mission and Importance of this Role.Wheelhouse has a rich ecosystem of incoming and outgoing integrations with partners.We are at the scale where we require a systematized and streamlined approach ... Show more

Client Support Engineer

ThriveNew York, NY, US
$80,000.00 yearly
Full-time
Quick Apply

New York, NY  (onsite 5x/week) About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditio... Show more

Digital Support Engineer

Thermo Fisher ScientificRemote, District of Columbia, United States
Remote
Full-time

Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT related questions.Ensure syst... Show more

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Support Engineer

TRULEOGreenville, South Carolina, United States
Full-time

TRULEO is an Agentic AI platform trusted by over 1,100 law enforcement agencies across the United States.We help patrol officers, investigators, and command staff save time, solve more cases, and m... Show more

Technical Support Engineer (Customer Support)

Magnus MonitorsUS
$30,000.00 yearly
Full-time

Technical Support Engineer - Job Description</strong></p><p><br></p><p><strong>About Us</strong></p><p>Magnus Monitors is a leading-edg... Show more

IT Support Engineer

CubX Inc.Lakewood, New Jersey, United States
$55,000.00 yearly
Full-time

Salary: $55,000 - 75,000 per year.We require at least 2 years of professional IT or help desk experience.We need hands-on Level 2 desktop support experience for Windows and macOS endpoints.We requi... Show more

 • Promoted

Desktop Support Engineer

Sunrise SystemsIndianapolis, Indiana, United States
Full-time
Quick Apply

Job Title: Desktop Support Engineer.W2 Contract (Possible extension based on performance).Would also have to travel the first 4 weeks to our Libertyville site for training.The primary focus of the ... Show more

Support Engineer

Eleven RecruitingDallas, TX, US
$80,000.00 yearly
Permanent
Quick Apply

We are a specialized technology staffing agency supporting professional and financial services companies.Why do we stand out in technology staffing? We listen and act as advisors for our candidates... Show more

Sales Support Engineer

AIR Control ConceptsJacksonville, FL, US
$25.00 hourly
Full-time
Quick Apply

Sales Support Engineer Operating Company:  Nelson & Company Job Location:  Jacksonville, FL FLSA Status:  Non-Exempt  Pay Range : $25-35/hour Do you love being part of a t... Show more

Production Support Engineer / Application Support Engineer

BC ForwardCharlotte, NC, US
$65.05 hourly
Full-time

Job Title: Production Support Engineer / Application Support Engineer (L2/L3) Location: Charlotte, NC Duration: Contract - 12 months Pay Range: $65.W2) Job ID: 406832 About BCforward BCforward is a... Show more

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Production Support Engineer

Clandica IncBoston, MA, US
Full-time

Location: Boston (Onsite from day one no compromise) LOCATION - BOSTON, MA **Job Summary:** The Production Support Engineer will be responsible for managing daily production support issues across R... Show more

 • Promoted

Desktop Support/ Deskside Support Engineer

VDart IncSunnyvale, CA, United States
Full-time
Quick Apply

Job Title: Desktop Support/ Deskside Support Engineer</p> <p>Location: Sunnyvale, CA 94086</p> <p>Contract</p> <p> </p> <p>Role Summary</p> &l... Show more

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Network Support Engineer

Kaplan InternationalUS
$55,000.00 yearly
Full-time +2

Network Support Engineer</strong></p><p><br></p><p><strong>Reference number: </strong>JR254571</p><p><strong>Location: </strong&... Show more

Support Engineer

Support Engineer

UnframeRemote, New York, United States
20 hours ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
  • Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
  • Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings.
  • Communicate clearly with customers and internal teams throughout the support process.
  • Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions.
  • Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster.
  • Share customer feedback and product insights with the Product team.

Requirements:

  • 2+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
  • Strong troubleshooting instincts and the ability to investigate complex technical issues independently.
  • Good understanding of web applications, APIs, integrations, logs, and basic system behavior.
  • Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work.
  • Excellent written and spoken English.
  • Customer-first mindset with strong ownership and follow-through.
  • Ability to work in a fast-paced environment with a wide variety of products and customer contexts.

Benefits:

  • Competitive salary
  • Professional development opportunities
  • Exposure to complex enterprise environments
  • Opportunity to work closely with product and engineering teams