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Support engineer • usa

Last updated: 1 day ago

Support Engineer

UnframeRemote, New York, United States
Remote
Full-time

Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.Analyze logs, reproduce issues, and dig into system behavior to identify root c... Show more

Support Engineer

VibeIQ Inc.Boston, MA, US
Full-time
Quick Apply

ABOUT US At VibeIQ, our mission is to become the market-leading, global solution for companies that create physical products.We’re building the platform where the art and science of product c... Show more

Support Engineer - Support Engineer III

Apex SystemsNorth Reading, MA
$32.00 hourly
Full-time
Quick Apply

North Reading, Massachusetts (Onsite).This position is responsible for the hands-on testing, characterization, and performance evaluation of actuators, robotic manipulators, and multi-axis motion s... Show more

Support Engineer

OracleUnited States
$45,700.00 yearly
Full-time

Support Engineer – Oracle Health .Kansas City, MO | Nashville, TN | Orlando, FL (Onsite – 3 days/week).Ability to obtain the appropriate government security clearance is required.As a Support Engin... Show more

IT Support Engineer

XantrionRemote, Illinois, United States
Remote
Full-time

Provide the best possible support and customer service to our clients.Handle requests submitted by customers, typically by phone.Ensure timely resolution of requests based on priority.Provide front... Show more

Engineer Support

FastenalIndianapolis, IN
Part-time

Working as Part-time Engineer Support, you will be assisting the current engineering team in their communications with and support of our branches and customers.You will participate in lab testing,... Show more

Support Engineer

TRULEOGreenville, South Carolina, United States
Full-time

TRULEO is an Agentic AI platform trusted by over 1,100 law enforcement agencies across the United States.We help patrol officers, investigators, and command staff save time, solve more cases, and m... Show more

Technical Support Engineer (Customer Support)

Magnus MonitorsUS
$30,000.00 yearly
Full-time

Technical Support Engineer - Job Description</strong></p><p><br></p><p><strong>About Us</strong></p><p>Magnus Monitors is a leading-edg... Show more

Enterprise Support Engineer

BlueCatRemote, United States
Remote
Full-time

Partner with dedicated clients to help optimize the use of BlueCat products and services.Perform quarterly Health Checks to ensure system performance.Become a trusted advisor to dedicated customers... Show more

Controls Support Engineer

Vanderlande Industries IncMarietta (Atlanta), US
Full-time

Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations.Our innovative solutions help mov... Show more

Support Engineer

LightEdge Solutions IncKansas City, Missouri
Full-time

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team.In this role, you will collaborate with multiple departments and stakeholders across a dive... Show more

Support Engineer

Orion InnovationMassachusetts, United States
Full-time

Orion Innovation is a premier, award-winning, global business and technology services firm.Orion delivers game-changing business transformation and product development rooted in digital strategy, e... Show more

Support Engineer

Eleven RecruitingDallas, TX, US
$80,000.00 yearly
Permanent
Quick Apply

We are a specialized technology staffing agency supporting professional and financial services companies.Why do we stand out in technology staffing? We listen and act as advisors for our candidates... Show more

Support Engineer

Orion InnovationWashington
Full-time

Orion Innovation is a premier, award-winning, global business and technology services firm.Orion delivers game-changing business transformation and product development rooted in digital strategy, e... Show more

Desktop Support/ Deskside Support Engineer

VDart IncSunnyvale, CA, United States
Full-time
Quick Apply

Job Title: Desktop Support/ Deskside Support Engineer</p> <p>Location: Sunnyvale, CA 94086</p> <p>Contract</p> <p> </p> <p>Role Summary</p> &l... Show more

Support Engineer

DataBankLincoln, NE
Full-time

Technical Support & Customer Satisfaction.Provide technical support to customers via phone, email, chat, and remote assistance.Troubleshoot and resolve customer issues related to services in a time... Show more

Support Engineer

Palantir TechnologiesNew York, NY
$87,000.00 yearly
Full-time +1

Palantir builds the world’s leading software for data-driven decisions and operations.By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving ... Show more

Support Engineer

LightEdge Solutions IncDes Moines, Iowa
Full-time

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team.In this role, you will collaborate with multiple departments and stakeholders across a dive... Show more

Production Support Engineer / Application Support Engineer

BC ForwardCharlotte, NC, US
Full-time

Job Title: Production Support Engineer / Application Support Engineer (L2/L3) Location: Charlotte, NC Duration: Contract - 12 months Pay Range: $65.W2) Job ID: 406832 About BCforward BCforward is a... Show more

 • Promoted
Support Engineer

Support Engineer

UnframeRemote, New York, United States
1 day ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
  • Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
  • Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings.
  • Communicate clearly with customers and internal teams throughout the support process.
  • Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions.
  • Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster.
  • Share customer feedback and product insights with the Product team.

Requirements:

  • 2+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
  • Strong troubleshooting instincts and the ability to investigate complex technical issues independently.
  • Good understanding of web applications, APIs, integrations, logs, and basic system behavior.
  • Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work.
  • Excellent written and spoken English.
  • Customer-first mindset with strong ownership and follow-through.
  • Ability to work in a fast-paced environment with a wide variety of products and customer contexts.

Benefits:

  • Competitive salary
  • Professional development opportunities
  • Exposure to complex enterprise environments
  • Opportunity to work closely with product and engineering teams