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Support engineer • usa

Last updated: 2 days ago

Support Engineer

UnframeRemote, New York, United States
Remote
Full-time

Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.Analyze logs, reproduce issues, and dig into system behavior to identify root c... Show more

Support Engineer

VibeIQ Inc.Boston, MA, US
Full-time
Quick Apply

ABOUT US At VibeIQ, our mission is to become the market-leading, global solution for companies that create physical products.We’re building the platform where the art and science of product c... Show more

IT Support Engineer

Red Cup IT, Inc.Los Angeles, California, United States
Full-time

Provide first-line and second-line technical support to employees or customers.Diagnose and resolve hardware, software, network, and system issues.Respond to help desk tickets, emails, an... Show more

Support Engineer

OracleUnited States
$45,700.00 yearly
Full-time

Support Engineer – Oracle Health .Kansas City, MO | Nashville, TN | Orlando, FL (Onsite – 3 days/week).Ability to obtain the appropriate government security clearance is required.As a Support Engin... Show more

Field Support Engineer

Black Rock GroupsWA, United States
$50,000.00 yearly
Full-time
Quick Apply

Field Support Engineer </b></p> <p><b>Vancouver, WA or Portland, OR (Onsite)</b></p> <p><b>Key Responsibilities</b></p> <ul> <li... Show more

Support Engineer

Tier4 GroupMilwaukee, Wisconsin, United States
Part-time

Title: Customer Support Engineer.Type: Hybrid (3 days onsite per week).Perks: free daily lunch when onsite.This role is ideal for someone who enjoys solving technical problems, working directly wit... Show more

Support Engineer

TRULEOGreenville, South Carolina, United States
Full-time

TRULEO is an Agentic AI platform trusted by over 1,100 law enforcement agencies across the United States.We help patrol officers, investigators, and command staff save time, solve more cases, and m... Show more

Technical Support Engineer (Customer Support)

Magnus MonitorsUS
$30,000.00 yearly
Full-time

Technical Support Engineer - Job Description</strong></p><p><br></p><p><strong>About Us</strong></p><p>Magnus Monitors is a leading-edg... Show more

Atlassian Support Engineer

Zeno PowerSeattle, Washington, United States
$90,000.00 yearly
Full-time +1

Zeno Power is the leading developer of nuclear batteries – compact power systems that provide reliable, clean energy in frontier environments.By harnessing the heat from radioisotopes, Zeno's batte... Show more

Support Engineer

LightEdge Solutions IncKansas City, Missouri
Full-time

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team.In this role, you will collaborate with multiple departments and stakeholders across a dive... Show more

Civil Engineer - Support Engineer

Solvenow Inc.Conshohocken, Pennsylvania, United States
Full-time
Quick Apply

Bachelor's or Master's of Science in Civil/Structuring Engineering.Minimum 4+ years of experience in civil engineering design.Must have advanced working proficiency in Civil 3D.Preference of workin... Show more

Textile Engineer Support

NedGraphicsAtlanta, GA, US
Full-time
Quick Apply

CAD/CAM design software for fashion, retail, home textiles, carpet and flooring, and other textile industries.The NedGraphics products allow designers full creative freedom for Print, Jacquard, Dob... Show more

Support Engineer

Eleven RecruitingDallas, TX, US
$80,000.00 yearly
Permanent
Quick Apply

We are a specialized technology staffing agency supporting professional and financial services companies.Why do we stand out in technology staffing? We listen and act as advisors for our candidates... Show more

SRE Support Engineer

Huntress Talentnew york city, NY, US
Full-time
Quick Apply

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience.He/she will use their interpersonal skills to communicate with customers ... Show more

Product Support Engineer

Sunbird Software Inc.Piscataway, NJ, US
Full-time
Quick Apply

Data Center Infrastructure Management, is looking for an Product Support Engineer to help us maintain our award winning web-based solutions.We develop in a collaborative environment where our workd... Show more

Support Engineer

DeloitteDallas, TX, United States
Full-time

Deloitte Consulting LLP is looking for a new team member.If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (... Show more

Production Support Engineer / Application Support Engineer

BC ForwardCharlotte, NC, US
$65.05 hourly
Full-time

Job Title: Production Support Engineer / Application Support Engineer (L2/L3) Location: Charlotte, NC Duration: Contract - 12 months Pay Range: $65.W2) Job ID: 406832 About BCforward BCforward is a... Show more

Support Engineer

Palantir TechnologiesNew York, NY
$87,000.00 yearly
Full-time +1

Palantir builds the world’s leading software for data-driven decisions and operations.By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving ... Show more

Support Engineer

LightEdge Solutions IncDes Moines, Iowa
Full-time

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team.In this role, you will collaborate with multiple departments and stakeholders across a dive... Show more

Support Engineer

Support Engineer

UnframeRemote, New York, United States
3 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
  • Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
  • Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings.
  • Communicate clearly with customers and internal teams throughout the support process.
  • Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions.
  • Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster.
  • Share customer feedback and product insights with the Product team.

Requirements:

  • 4+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
  • Strong troubleshooting instincts and the ability to investigate complex technical issues independently.
  • Good understanding of web applications, APIs, integrations, logs, and basic system behavior.
  • Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work.
  • Excellent written and spoken English.
  • Customer-first mindset with strong ownership and follow-through.
  • Ability to work in a fast-paced environment with a wide variety of products and customer contexts.