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Technical Support Engineer

Technical Support Engineer

Invicti SecurityAustin, TX, US
[job_card.full_time]
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You’re someone who thrives on solving complex challenges and delivering top-tier support.In this role, you'll provide enterprise-level technical assistance to our rapidly growing global customer ba...[show_more][last_updated.last_updated_variable_days]
Network Engineer Job at Content Guru in Great Falls Crossing

Network Engineer Job at Content Guru in Great Falls Crossing

Content GuruGreat Falls Crossing, VA, United States
[job_card.full_time]
Content Guru is a world-leading provider of enterprise cloud Customer Experiences (CX) and contact centre solutions, driving the future of communication technology. We are looking for an experienced...[show_more][last_updated.last_updated_30]
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Field Support Engineer

Field Support Engineer

Fenix Group, Inc.Chantilly, VA, United States
[job_card.full_time]
The Field Support Engineer serves as a crucial link between our advanced communication solutions and our customers.This ensures seamless integration, deployment, and ongoing support of 4G / LTE and 5...[show_more][last_updated.last_updated_variable_days]
Support Engineer

Support Engineer

Trading TechnologiesChicago, Illinois, US
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We are looking for an experienced Customer Support Engineer to join our global support team providing a superior level of support for our high quality trading platform. This role involves troublesho...[show_more][last_updated.last_updated_30]
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Tech Support Associate

Tech Support Associate

InfosysRichardson, TX, United States
[job_card.full_time]
Technology|Networking|Routing technologies.We are growing our US team by the hundreds this year.Its a very exciting time to join our team because we not only invest in your technology training upon...[show_more][last_updated.last_updated_1_day]
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Field Support Engineer

Field Support Engineer

AdvantestAustin, TX, United States
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The Field Support Engineer will be responsible for customer site preparation consultation, on-site installation, implementation planning, maintenance and repair of Advantest systems solutions.This ...[show_more][last_updated.last_updated_variable_days]
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Lab Support Engineer

Lab Support Engineer

CACI InternationalLisle, IL, United States
[job_card.full_time]
CACI is looking for an entry-level Lab Support Engineer to join our team.As a Lab Support Engineer, you will assist with the design, assembly, provisioning, and maintenance of various telecommunica...[show_more][last_updated.last_updated_variable_days]
Vehicle Support Engineer

Vehicle Support Engineer

Wealth Recruitment, LLCSan Francisco, CA, US
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When vehicles experience complex hardware or software issues, you are the escalation point—diagnosing problems in real time, restoring uptime fast, and driving long-term fixes through root-cause an...[show_more][last_updated.last_updated_variable_days]
Textile Engineer Support

Textile Engineer Support

NedGraphicsAtlanta, GA, US
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CAD / CAM design software for fashion, retail, home textiles, carpet and flooring, and other textile industries.The NedGraphics products allow designers full creative freedom for Print, Jacquard, Dob...[show_more][last_updated.last_updated_30]
Support Engineer 4

Support Engineer 4

Robert HalfMoon Township, US
[job_card.temporary]
We are looking for an experienced Support Engineer 4 to join our team in Moon Township, Pennsylvania.In this role, you will focus on ensuring operational efficiency by troubleshooting and resolving...[show_more][last_updated.last_updated_variable_days]
Software Engineer

Software Engineer

Transform9Birmingham, AL, US
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Transform9 is on a mission to enhance healthcare communication through our innovative conversational agent platform.Our goal is to create seamless interactions between patients and healthcare provi...[show_more][last_updated.last_updated_30]
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Desktop Support Engineer

Desktop Support Engineer

TEKsystemsDallas, TX, United States
[job_card.full_time]
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.The Temporary Desktop Support Engineer III (the Engineer III) will provide hardware and software suppo...[show_more][last_updated.last_updated_variable_days]
Plant Support Engineer

Plant Support Engineer

Ergon, Inc - Refining & MarketingNewell, WV, USA
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Newell, WV currently has an opening for a.This position provides technical, and engineering support as needed for the development, design and implementation of miscellaneous repairs and projects, s...[show_more][last_updated.last_updated_30]
Technical Support Engineer

Technical Support Engineer

Invicti SecurityAustin, TX, US
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  • [job_card.full_time]
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Who You Are :

You’re someone who thrives on solving complex challenges and delivering top-tier support. In this role, you'll provide enterprise-level technical assistance to our rapidly growing global customer base, ensuring that both technical and non-technical end users receive effective solutions through various channels. Your expertise will be critical in maintaining customer satisfaction and success.

What You'll Be Doing :

  • Providing high-quality technical support to Invicti’s enterprise customers.
  • Delivering technical solutions to both technical and non-technical end-users via zoom, our support system, and other channels as needed.
  • Resolving and taking full ownership of reported customer issues by means of research, diagnosis, troubleshooting, and identifying solutions.
  • Remotely connecting to customers’ installations to troubleshoot technical difficulties.
  • Evaluating deeper insights into the challenges faced by customers by reviewing product log files.
  • Escalating unresolved support tickets to tier 2 support.
  • Providing prompt and accurate feedback to customers.
  • Ensuring proper documentation and resolution of all technical inquiries.
  • Collaborating with the Invicti sales team, resellers, and distributors with technical queries.
  • Proposing new technical content to be shared within Invicti’s social media articles, blog postings, and other means of communication with our customer base.

Requirements

What You'll Need :

  • U.S. citizenship is required for this role due to contractual obligations associated with supporting U.S. government clients
  • 2 to 4 years of proven working experience in enterprise technical support or application support
  • Excellent interpersonal skills
  • Detailed understanding of HTTP, TCP / IP, networking fundamentals, and browser–server communication
  • Basic understanding of Kubernetes concepts : Pods, Services, Ingress
  • Solid written and verbal communication skills in English
  • Familiarity with network tools such as Fiddler and Wireshark
  • Understanding of basic web development, HTML, JS and CSS
  • Understanding how common web vulnerabilities (XSS, SQLi, authentication issues) manifest in real-world web applications
  • Experience with operating systems Windows and Linux
  • Fundamental knowledge of Docker
  • Benefits

    Why Invicti :

    Your Health & Wellness Matters :

    Health Insurance : Taking care of our team goes beyond the office.  We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision / dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.

    Employee Assistance Program : Emotional Support Counseling services - 24 / 7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more

    Parental Leave : 16 weeks paid leave for birthing parent recovery. 4 week paid leave for non-birthing / bonding  parent

    401(k) Savings Plan : 50% up to 6% company match with 100% annual cliff vesting

    We Value Adult / Life Balance :

    Hybrid Working : If you are local to one of our office locations, you can work a hybrid / home schedule - we got you covered

    Discretionary Time Off : Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued

    Quarterly Thrive-Wellness Days : One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate

    Volunteering : 5 days of paid time off each year to participate in the volunteer activities of your choice

    We Value You :

    Employee Recognition : Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth

    At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.