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Support engineer • usa

Last updated: 12 hours ago

Support Engineer

UnframeRemote, New York, United States
Remote
Full-time

Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.Analyze logs, reproduce issues, and dig into system behavior to identify root c... Show more

Support Engineer

VibeIQ Inc.Boston, MA, US
Full-time
Quick Apply

ABOUT US At VibeIQ, our mission is to become the market-leading, global solution for companies that create physical products.We’re building the platform where the art and science of product c... Show more

Technical Support Engineer

DeepHealthRemote, Massachusetts, United States
Remote
Full-time

Serve as the primary RIS technical support resource for customer healthcare IT projects.Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated ... Show more

Software Support Engineer

Sunbird Software Inc.Piscataway, NJ, US
Full-time
Quick Apply

Sunbird Software is looking for a Software Support Engineer to help us maintain our award-winning web-based solutions.Essential duties and responsibilities Trouble shoot field issues to reproduce a... Show more

Engineer, Fleet Support

SESChicago, ND, US
Full-time +1

The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.The Engineer, Fleet Support will play a key role in the Ai... Show more

Support Engineer

Tier4 GroupMilwaukee, Wisconsin, United States
Part-time

Title: Customer Support Engineer.Type: Hybrid (3 days onsite per week).Perks: free daily lunch when onsite.This role is ideal for someone who enjoys solving technical problems, working directly wit... Show more

Technical Support Engineer (Customer Support)

Magnus MonitorsUS
$30,000.00 yearly
Full-time

Technical Support Engineer - Job Description</strong></p><p><br></p><p><strong>About Us</strong></p><p>Magnus Monitors is a leading-edg... Show more

Electrical Support Engineer

Optimal Inc.Toledo, OH, USA
Full-time
Quick Apply

Electrical-focused engineering role supporting launch + warranty reduction.Analyze customer warranty data/issues.Identify root causes and prevent issues before vehicle launch.Drive fixes back to pl... Show more

Support Engineer

LightEdge Solutions IncKansas City, Missouri
Full-time

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team.In this role, you will collaborate with multiple departments and stakeholders across a dive... Show more

Civil Engineer - Support Engineer

Solvenow Inc.Conshohocken, Pennsylvania, United States
Full-time
Quick Apply

Bachelor's or Master's of Science in Civil/Structuring Engineering.Minimum 4+ years of experience in civil engineering design.Must have advanced working proficiency in Civil 3D.Preference of workin... Show more

Support Operations Engineer

HarveySan Francisco, CA, United States
Full-time

At Harvey, we're transforming how legal and professional services operate.By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical kno... Show more

Support Engineer

Eleven RecruitingDallas, TX, US
$80,000.00 yearly
Permanent
Quick Apply

We are a specialized technology staffing agency supporting professional and financial services companies.Why do we stand out in technology staffing? We listen and act as advisors for our candidates... Show more

Support Engineer

JFC Staffing CompaniesLancaster, Pennsylvania, US
$75,000.00 yearly
Permanent

Join an innovative IT support team as a Support Engineer I, where your expertise will play a pivotal role in delivering top-tier network and server solutions for diverse clients.This position offer... Show more

Support Engineer

DeloitteDallas, TX, United States
Full-time

Deloitte Consulting LLP is looking for a new team member.If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (... Show more

 • New!

Support Engineer

The Judge GroupNew Orleans, LA
$65,000.00 yearly
Permanent

A Medical company with locations in the New Orleans area is looking for a hybrid Support/Systems Administrator to join their growing organization.A company that is a leader in its field is looking ... Show more

Support Engineer

Palantir TechnologiesNew York, NY
$87,000.00 yearly
Full-time +1

Palantir builds the world’s leading software for data-driven decisions and operations.By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving ... Show more

Production Support Engineer / Application Support Engineer

BC ForwardCharlotte, NC, US
Full-time

Job Title: Production Support Engineer / Application Support Engineer (L2/L3) Location: Charlotte, NC Duration: Contract - 12 months Pay Range: $65.W2) Job ID: 406832 About BCforward BCforward is a... Show more

 • Promoted
Support Engineer

Support Engineer

UnframeRemote, New York, United States
1 day ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
  • Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
  • Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings.
  • Communicate clearly with customers and internal teams throughout the support process.
  • Document issues, solutions, and recurring patterns to build institutional knowledge across a growing set of customer solutions.
  • Contribute to internal knowledge bases and playbooks that help the team handle new solutions faster.
  • Share customer feedback and product insights with the Product team.

Requirements:

  • 4+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
  • Strong troubleshooting instincts and the ability to investigate complex technical issues independently.
  • Good understanding of web applications, APIs, integrations, logs, and basic system behavior.
  • Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work.
  • Excellent written and spoken English.
  • Customer-first mindset with strong ownership and follow-through.
  • Ability to work in a fast-paced environment with a wide variety of products and customer contexts.