Support engineer h1.location_city
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Support engineer • warren mi
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Test Products, Inc. (TPI)Sterling Heights, MI, US[job_card.30_days_ago]
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As a Software Support Engineer at Test Products, Inc. (TPI), you'll be at the forefront of solving complex challenges in the manufacturing industry. You'll empower clients by providing top-notch support and ensuring our high-stakes electrical test equipment operates seamlessly.
At TPI, we're all about connection, collaboration, and pushing boundaries. You'll work closely with a dynamic team, dedicated to delivering exceptional results by asking "why" before "how." Your role is pivotal in creating a seamless experience for clients, making you an integral part of our mission to solve the unsolvable.
Join us, and let's make an impact together.
Compensation:$65,000 - $75,000 yearly
Responsibilities:- Provide expert-level support to clients, ensuring our electrical test equipment operates flawlessly.
- Collaborate with cross-functional teams to troubleshoot and resolve software issues efficiently.
- Document and communicate solutions clearly to empower clients and enhance their experience.
- Proactively identify potential software improvements and suggest actionable solutions.
- Conduct regular software updates and maintenance to ensure optimal performance.
- Train clients and team members on software functionalities to foster self-sufficiency.
- Monitor system performance and implement strategies to prevent future issues effectively.
- Experience in providing technical support for software applications, ideally within the manufacturing sector.
- Ability to troubleshoot and resolve software issues efficiently, working collaboratively with cross-functional teams.
- Proven track record of documenting and communicating solutions clearly to enhance client experience.
- Ability to identify potential software improvements and suggest actionable solutions proactively.
- Experience in conducting software updates and maintenance to ensure optimal performance.
- Ability to train clients and team members on software functionalities, fostering self-sufficiency.
- Experience in monitoring system performance and implementing strategies to prevent future issues effectively.
Join our Elite Team of Problem Solvers. Since 1986, TPI has been the definitive turnkey partner for high-stakes electrical test equipment. Automotive OEMs bring their most complex challenges to us because TPI has the expertise to solve the unsolvable. When you join TPI, you aren’t just taking a job; you are making an Impact.
Our "All In" Culture:
- The Power of Connection (All In): We take full ownership and collaborate across departments to ensure no connection is ever broken.
- Push Boundaries: We challenge legacy thinking to create smarter, bolder solutions. We ask why before how.
- Raving Fans: We deliver exceptional results through proactive communication and flawless execution.
Engineering Excellence: Our 6-step process integrates Electrical, Mechanical, Software, and Hardware Engineering to deliver custom systems that achieve best-in-class quality. At TPI, we provide the "Master Circuit" of delivery—from deep discovery to continuous field support.