System engineer serp_jobs.h1.location_city

When you join Gartner, you will be part of a fast-growing team that helps the world become smarter and more connected. We are the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they cannot find anywhere else. Our associates enjoy a collaborative work environment, exceptional training, and career development - as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.

About this role :

This role is twofold, the main responsibility is leading Variable Compensation through the ongoing system administration of our ticket management tool, Service Now. Responsibilities will include acting as a subject matter expert for Service Now, partnering with the VC Support Team to identify opportunities for enhancements and bug fixes, writing clear and concise JIRA's and user stories, assisting with prioritization of our IT resources, and managing each project to the finish line.

In addition to the above, this role will also partner with other System Administrators to facilitate our end of year sales quota setting process, this is done in Anaplan. Responsibilities will be like those outlined for the Service Now tool, however this workload will be less.

What you will do :

• Drive critical requirements discussions, managing dependencies across multiple functional areas
• Elicit and document business and functional requirements using a variety of interview techniques
• Partner with VC, Sales, IT and other business stakeholders to develop, document and optimize processes to effectively support the VC Support Team's key objectives.
• Transform business requirements into detailed User Stories and clearly defined acceptance criteria that engineers can consume.
• Decompose high-level information into details, abstract up from low-level information to facilitate a general understanding.
• Schedule and lead meetings to identify issues and fixes for projects
• Suggest, implement, and test system and process enhancements as needed
• Participate in data integration and migration solutions
• Participate in UAT testing and deployment
• Develop Service Now and Anaplan model documentation and SOP's
• Modify existing models as part of a connected solution, optimization, or to incorporate new functionality
• Serve as an architectural SME for large-scale connected planning solutions
• Perform validation and data quality checks on both data imports and exports, research any data inconsistencies, perform root cause analysis and complete full reconciliation to guarantee accuracy
• Understand multiple internal areas of business (Sales, Finance, Territories, etc.) to research, analyze, and resolve potential issues
• Coordinate and complete additional projects as requested, partner with Variable Compensation to administer beginning of year and ongoing new hire quota setting for a global sales force

What you will need :

Who you are :

#LI-KA2

What we offer :

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including :

Who are we?

At Gartner, Inc. (NYSE : IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 62,000 USD - 87,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com .

Job Requisition ID : 104614

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