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Merchant Systems Analyst

University of North Carolina at CharlotteCharlotte, NC, US
Full-time +1

General Information Position Number 000318 Vacancy Open to All Candidates Working Title Merchant Systems Analyst Position Designation EHRA Non-Faculty Employment Type Permanent - Full-time Months p... Show more

Information Systems Specialist

ExpeditorsCharlotte, NC, us
Full-time

What does an Information System Specialist do?.Support the local branch and potentially other districts within our region with software, hardware, systems, servers, helpdesk, cybersecurity, and so ... Show more

z/OS Systems Programmer - Mainframe - Remote

TruistCharlotte, NC
Remote
Full-time +1

ESSENTIAL DUTIES AND RESPONSIBILITIES.Following is a summary of the essential functions for this job.Other duties may be performed, both major and minor, which are not mentioned below.Specific acti... Show more

Systems Administrator

Motion RecruitmentCharlotte, North Carolina, United States
Full-time

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Systems Administrator iin Charlotte, NC or Iselin, NJ (hybrid, 3 days on-site).Work with the bri... Show more

Energy Systems Technician

SWJ TECHNOLOGY, LLCCharlotte, NC, US
Full-time
Quick Apply

SWJ Technologie specializes in providing engineering, planning, and project management services across various industries.We are currently seeking a Energy Systems Technician for an assigned projec... Show more

Power Systems Engineer

BrooksourceCharlotte, North Carolina
Permanent

A Critical Power Systems Engineer role is to evaluate the need of a Telecommunications System and design an appropriate power solution.The ideal candidate will be responsible for ensuring the relia... Show more

Business Systems Analyst

Recruit Up, LLCCharlotte, NC, United States
Full-time

Gridstone Holdings LLC (Gridstone) is building a Utility Services Platform providing mission-critical construction and maintenance services in the transmission and distribution (T&D) space for ... Show more

CICS Systems Programmer - Mainframe - Remote

TruistCharlotte NC, 2320 Cascade Pointe Boulevard
Remote
Full-time +1

ESSENTIAL DUTIES AND RESPONSIBILITIES.Following is a summary of the essential functions for this job.Other duties may be performed, both major and minor, which are not mentioned below.Specific acti... Show more

CNC Programmer

TalntCharlotte, NC, United States
Full-time
Quick Apply

The CNC Programmer, also known as a Mastercam Programmer or CNC Machining Programmer, is responsible for developing, optimizing, and maintaining CNC programs for precision machined components in ae... Show more

Senior Systems Engineer

CarrierCharlotte, NC, 28269 USA
Full-time

Seasoned Systems Engineering professional, working independently.Converts product requirements into total system solutions, leads trade studies, and implements common work practices.Thermodynamic b... Show more

Systems Furniture installer

All American Relocation, Inc.Charlotte, NC, US
Full-time
Quick Apply

All American is an award winning service provider of both domestic and international household and commercial relocation services.We have facilities in Raleigh and Charlotte North Ca... Show more

Geomatics Systems Specialist

University of North Carolina at CharlotteCharlotte, NC, US
Full-time +1

General Information Position Number STMP15 Working Title Geomatics Systems Specialist Division OneIT Department Office of OneIT (Adm) Work Unit OneIT - Facilities Info Systems Work Location Facilit... Show more

Systems Administrator

Market My MarketCharlotte, NC, US
Full-time +1
Quick Apply

Remote (East Coast hours preferred) Type: Full-Time, About the Role We're a growing digital marketing agency seeking a reliable, detail-oriented Systems Administrator to support our team of 50+ rem... Show more

CICS Systems Programmer - Mainframe - Remote

TruistCharlotte, NC
Remote
Full-time +1

ESSENTIAL DUTIES AND RESPONSIBILITIES.Following is a summary of the essential functions for this job.Other duties may be performed, both major and minor, which are not mentioned below.Specific acti... Show more

Charlotte Operating Systems Tutor

Varsity TutorsCharlotte, NC, US
Full-time

Charlotte Operating Systems Tutor Jobs* The Varsity Tutors platform has thousands of students looking for online Operating Systems tutors nationally and in Charlotte.As a tutor who uses the Varsit... Show more

Lead CNC Machinist / Programmer

Professional Recruiting Consultants, Inc.Charlotte , NC
Permanent

Join our dynamic team in Charlotte as a Lead CNC Machinist, where your expertise will drive the precision and quality of our manufacturing processes.We are seeking a seasoned professional who will ... Show more

PLM Systems Analyst

CorningCharlotte, NC, US
Full-time

The company built on breakthroughs.Corning is one of the world’s leading innovators in glass, ceramic, and materials science.From the depths of the ocean to the farthest reaches of space, our techn... Show more

Business / Systems Analyst II

Apex SystemsCharlotte, NC, United States
Full-time

Location: Charlotte, NC (4 days onsite hybrid).The Analyst supports cross-functional initiatives, operational processes, and team priorities by helping drive work to completion.This role is centere... Show more

Specialist, Integration Systems Analysis

Lincoln FinancialCharlotte, NC, US
Full-time

Work from Home; Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Omaha, NE (Nebraska).Remote : Work at home employee residing outside of a commutable distance to an office location.We are ... Show more

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Merchant Systems Analyst

Merchant Systems Analyst

University of North Carolina at CharlotteCharlotte, NC, US
9 days ago
Job type
  • Full-time
  • Permanent
Job description

Position Information

General Information Position Number 000318 Vacancy Open to All Candidates Working Title Merchant Systems Analyst Position Designation EHRA Non-Faculty Employment Type Permanent - Full-time Months per Year 12 Work Schedule 8:00 am – 5:00 pm; Monday – Friday.This position may be eligible for a telework schedule once onboarding is complete and with supervisor approval. Hours per week 40 FLSA Status Exempt Division Business Affairs Department Financial Services (Adm) Work Location Reese Building; 2nd Floor; Suite 222 Salary Range $65,000 - $75,000 Primary Purpose of Department Within Financial Services, the Office of the Bursar provides quality account management services to students, parents and alumni by proactively assisting them in meeting their financial responsibilities for attendance. Below are the specific functions of the department:
  • Cashier collection of all University receipts and deposits from departments and student payments including third party payments, external scholarship payments, and 529 plan payments
  • Merchant Services functions
  • Student accounts management, including tuition and fee schedule, authorized users, billing, financial holds, and refunds
  • Collections and accounting for student loans and past-due accounts
  • Financial reporting of student and loan accounts receivables, including tuition discounting, bad debt and allowance for doubtful accounts.
  • Form 1098-T (Tuition Statement) processing
The Office of the Bursar is responsible for maintaining accurate accounting of all cash receipts collected at the University and maintaining operations of the accounts receivable system. This includes maximizing the collection of delinquent student or third party accounts and loan receivables and ensuring that all monies collected are deposited daily in the State Treasurer’s account with the University’s depository bank. The department works with Enrollment Management to monitor the financial aid aspect of the student’s account. Primary Purpose of Position This Merchant Systems Analyst position serves as the subject matter expert in University payment card solutions and lead technical consultant who configures our payment applications/gateways to process payments on University and affiliated entity merchant accounts. Must develop and maintain productive and collaborative working relationships with internal and external stakeholders, which include over 70 campus merchant accounts, the State Controller’s Office, the University’s acquiring bank, the University’s payment card processor, and other external third parties. Must interpret PCI, industry, state, and University policies and procedures and correctly apply that knowledge to advise stakeholders, administer the University and affiliates Merchant Services function, implement solutions, resolve issues and provide input/guidance for the Payment Card Acceptance program. This position is the primary liaison to payment gateways, contracted third party services providers, OneIT, and the various departments within the University. It is responsible for analyzing, documenting, recommending, implementing, and maintaining merchant system solutions with help from the Merchant Services Manager. It develops and delivers merchant system training, oversees day-to-day merchant system and equipment operations, manages online storefronts, and acts as the backup for the Merchant Services Manager. This position works closely with the Cashier Manager and Cashier/Merchant Support Technician.

Summary of Position Responsibilities
  • Merchant System Solution Technical Consultant
  • Merchant Systems and Technology Management
  • Third Party System Integrations
  • Merchant Services and Data Analysis
Summary of Position Responsibilities
  • Merchant System Solution Technical Consultant – Serve as the subject matter expert in University payment card acceptance solutions. Maintain knowledge in merchant systems, payment applications, related business processes, PCI (Payment Card Industry) standards, and other policies and requirements. Use expertise to analyze departmental operational needs to anticipate problems, recommend compliant solutions or system modifications to achieve strategic goals, and operate within the bounds of established policy and procedures. Continuously work to improve card processing operations and respond to changing needs and technologies. Use creative and critical thinking to evaluate requests, issues, and/or merchant system problems and recommend compliant solutions. Consult, advise, and direct University staff across all levels (e.g., cashiers to departmental directors) with merchant system solutions.
  • Merchant Systems and Technology Management – Manage all University payment card acceptance operations, including POS terminals, payment card applications (i.e., creating/editing online storefronts and implementing third party integrations. Oversee and troubleshoot issues that arise with user access management for merchant systems and Point of Sale(POS) terminals. Assist Cashiers with the user access audit for merchant systems that includes First Data, American Express, and TouchNet. Resolve issues that might arise in the implementation of processing systems, reporting systems, or internal systems related to the payment process or changes dictated by PCI, NC OSC, UNC GA, and/or University policy. Serve as the lead technical liaison between campus merchants, colleagues, external resources, and OneIT on issues that arise involving payment card processing systems. Review and analyze annual merchant PCI validation documentation based on system and payment card security knowledge; follow up as needed to ensure accuracy of payment card processing systems. Work in conjunction with OneIT to oversee payment card system security. Assess and resolve unprecedented problems that require research and review of policy and procedures for the program or assigned components. Monitor merchant system databases, schedules, and reports. Analyzes software applications for their functionality and system requirements, in relation to our state contracted merchant services provider and supported payment gateways.
  • Third Party System Integrations – Communicate technical policies and procedures and necessary system implementation guidance to all campus merchants clearly and effectively. Analyze software applications for their functionality and merchant system requirements, in relation to our state contracted merchant services provider and supported payment gateways. Define scope, goals, tasks, deliverables, timelines, tools, and resources necessary to implement merchant system solutions, and ensure accountability. Serve as the lead technical consultant for campus merchants, colleagues, external resources, and OneIT on project teams involving payment card processing systems. Coordinate with acquiring banks, payment gateways, third-party services providers, and campus merchants to initiate setup, lead testing efforts, and ensure PCI compliant payment integrations.
  • Merchant Services and Data Analysis - Maintain and enhance positive professional working relationships with all merchant stakeholders to increase credibility for building support and reaching consensus when explaining and interpreting program policies and procedures within assigned area(s). Develop, conduct, and facilitate training on payment card processing systems to enhance campus merchant knowledge and department operations. Provide guidance and expertise to campus merchants on Merchant Services initiatives and develop staff’s knowledge of payment card processing from online technologies and gateway reports to point of sale equipment and device troubleshooting. Assess the needs of campus merchants, determine gaps, and recommend changes in payment card processing systems, procedures, workflow and work assignments to improve efficiency and effectiveness. Assist the Merchant Services Manager with data analysis, as needed. Assist the Cashiers and campus merchant staff with merchant reports, as needed.
  • Other Job Duties Contributes to University payment card acceptance policies and procedures. Contributes to the PCI DSS annual validation process. Maintains process documentation and compliance timelines.
Minimum Education/Experience
  • Bachelor’s degree and three (3) years of experience with merchant systems and technology; or an equivalent combination of education and experience.
Preferred Education, Knowledge, Skills and Experience
  • Experience with Fiserv, TouchNet, Bluefin, Clover, Braintree, Banner, WebFocus, Excel, Google applications, or similar merchant processors, gateways, and technology systems preferred.
  • Strong working knowledge of computer systems, networking, and payment applications.
  • Adept with learning new technologies; detail-oriented and organized.
  • Ability to work independently with minimal supervision, while at the same time collaborative, proactive and team-oriented with ability to multi-task.
  • Certified PCIP, PCI ISA, or PCI QSA
Necessary Certifications/Licenses Preferred Certifications/Licenses
  • Certified PCIP, PCI ISA, or PCI QSA
Special Notes to Applicants
  • The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
  • The Search Committee will not contact references without first verifying permission with the finalist.
  • Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
  • UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Posting Open Date 04/24/2026 Posting Close Date 05/17/2026 Open Until Filled No